Value Score No Data
Good For Business
I booked a room at Hotel Europa because there were none available in Bonassola, where the rest of our party was staying. My daughter and daughter-in-law went to Hotel Europa with
my 3 year old granddaughter. The hotel was absolutely FILTHY! To ask 244 Euros
for a room (2 nights) that was worse than any youth hostel is absolutely ridiculous! In
addition, the bed was too small even for one person, let alone two.The 3 of them
have easily shared a double room throughout Italy this summer. We expected a
double room that two people could actually share. The manager offered my
daughter a cot in a garden shed(!!!)which I told her to refuse. The manager was
rude and disrespectful as well.
My daughter and daughter in law came over to Bonassola and stayed with me in the
Hotel Pensione Moderna which was spotlessly clean and the double beds were
actually double beds. The staff there was incredibly polite and helpful, as was
every other hotel in Italy where we stayed.
Do not think that a language barrier was any factor in this nightmare. My daughter-in-law has lived in Italy for the past 6 years and is fluent in Italian. The crux of the problem was the fact that this hotel has a non-cancellation policy which allows it to refuse to refund any charges, regardless of the shabby conditions of the establishment. Due to the overwhelming crowds in the Cinque Terre in August, it is suspected that the room was let to some poor, weary travelers although the hotel still chose to keep our money.
Avoid this hotel at all costs. Don't be another victim of this despicable owner.
Unique Quality: They have the trifecta: Dirty lobby. Convalescent hospitals have a better odor. Disagreeable and condescending owner.
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