Excelsior Palace Hotel

5 out of 5 stars5 Stars

Via San Michele di Pagana 8, Rapallo, Italian Riviera, 16035, Italy

1 Review

Excelsior Palace Hotel
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88%

Satisfaction Very Good
Excellent
51%
147
Very Good
30%
86
Average
7%
22
Poor
8%
24
Terrible
2%
6

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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  • Families84
  • Couples86
  • Solo86
  • Business89
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    Rapallo's Top-of-the-Line

    by

    We stayed for 9 days in a junior suite at the Excelsior Palace. The room was quite spacious with a king-size bed and separate sitting area, awesome pillows on the bed, and just the right amount of covers. A jacuzzi tub in the bath was a welcome amenity after a long day of walking.

    Concierge services (thank you, Angelo and Camilla) helped to make this stay seamless and without frustration.

    A very generous breakfast buffet was included with our stay each morning, and I will miss the filled croissants more than I can say!

    I would highly recommend this property; its location, ambiance and service created one of the most pleasant hotel experiences I've ever had.

    Unique Quality: Gorgeous infinity pool overlooking the Bay of Rapallo, spa services and very well-connected concierge services.

    Directions: 10 minute walk from Rapallo train station, 5 minutes from the harbor and town center.

More about Excelsior Palace Hotel

Nice hotel

by TripAdvisor Member Pauper

Excelsior Palace Hotel is a very nice hotel only 5 minutes walk from Rapallo centre and 10 minutes drive from Portofino. Nice welcome, superior double room had large balcony and lovely view of Rapallo harbour. Restaurant was good. Concierge very helpful with regard to trips etc. Would stay here again when visiting the Italian Riviera.

OK, but not 5-Star+

by TripAdvisor Member HHChris

From the name and location I definetly expected more. Of course, the rooms are nicely decorated and well equipped with all you woul expect from a 5-Star hotel. Also, the amenities are lovely and the rooms to the sea offer a truley nice and spectecular view. Furthermore, the location for the sunbeds is great, if you imagine that there is no actual beach but only a rocky coast on which various "balconies" are built to give room for a sunbed for each guest !

But that's almost it. The rooms are pretty, pretty small (especially when you take the hefty prices into account) and even the bed is not at least a Queen-size. Breakfast buffet is weak and the service in the restaurant somehow not friendly and helpful as you would expect.

Overall, just an average experience.

OK, but not a 5 star hotel and thus too expensive

by TripAdvisor Member Victor54

In August 2006 I stayed with my family in this hotel for 1 week. We booked 2 rooms, one room with seaview. We got two rooms both with seaview but both without a balcony. The hotel has rooms with balconies and without. The rooms without a balcony have small windows so for seaview you have to stand for the window otherwise you see the sky. I asked for one room with a balcony but that was not possible. (if you stay for 7 nights in such a hotel it is of course possible but appantly they did not want it we changed)

The negative points of this hotel are:
- (Very) small rooms.
- In your room you can hear your neighbour cough and laugh
- Every morning and evening your hear loud noises of bathing and water running through the waterpipes. Actually I wake every moring at about 6.30 am by my neigbours bathing.
- The beds are no good. Matrasses are bad. One of the 2 rooms I booked had a small double bed with one matrass. I asked for 2 matrasses but that was not possible.
- The pool is for a 5-star hotel to small and crowded.
- The pool is not heated, most people found the water (to) cold
- We were with 5 people and only 4 sundecks were included in the roomprice. For an extra sundeck you have to pay € 22/day
- If you want an extra towel you pay € 3, thus don't swim to often otherwise your towel gets to wet
- At the pool/sea the hotel has no extra things for children to play(tennistable, footballtable, kayaks for hire etc). There is no beach where children can play, just terraces where you can sun.
- The pool ("beach club') is not solely for the hotelguests. Especially in the weekend there are also (paying) visitors from outside the hotel making it extra busy.
- Breakfast is average, no 5-stars, for example there was no fresh orange juice
- A very steep entrance/stairs to the hotel (if your old/disabled you have a real problem)

The positive points of this hotel:
- Great location, in 15 minutes you walk to the boulevard of Rapallo where there are very good and cheap restaurants (We did not dine in the hotel)
- Breathtaking seaviews (also from the breakfast area and pool)
- Friendly staff (although my 2 requests: other rooms and 2 seperate matrasses were denied).

In summary, the rooms we got and the pool were a big disappointment especially as we compared it with the 4 star Bristol hotel in Stresa (Lago Maggiore) where we stayed the week before.

Next time I will book another hotel in Rapallo.

Major Dissapointment !

by TripAdvisor Member LagunaBeachCouple

Major Disappointment !
We had so many bad experiences at the Excelsior we could write a book about it, here just a few things:

We stayed at the Excelsior Palace in Rapallo for seven nights in July 2006. Since we were traveling with our whole family and a 20 month old child, we booked three rooms, all of them with an ocean-view. 4 months in advance, we requested that at least two rooms be next to each other. When we arrived, they gave us 3 rooms on 3 different floors in 2 different buildings, even though the hotel was not fully booked at all they were not willing or not able to help us.

b. The rooms are TINY even for European standards. We traveled the last few years every summer to Europe and we've never stayed in a small room like at the Excelsior. The rooms are
not 370 sqft as advertised, but max. 210 sqft. You can hardly walk
around your bed anymore if you have a suitcase on the floor.

c. The walls are paper thin, so in the morning you can hear your neighbor on one side brushing his teeth and listen to the TV show of your other neighbor on the other side.

d. There is no iron in the room and the hotel also refuses to provide one on request. Instead they offer to iron a shirt for 11 Euros (15 Dollars !!) for you.

e. The Lobby Bar is closed the whole afternoon from noon until
7pm, so if you would like to have a coffee or a beer in the afternoon you have to go across the street to the pool bar.

f. Traffic. The rooms facing the ocean are very loud. You take your life in your hands when trying to leave the hotel and cross the street towards the city. The driveway of the hotel is on a blind curve with no safe means of crossing over to the other side of the street. A short walk to the city could seriously mean your life, very dangerous especially if you have kids.

g. The staff (except the waiters in the breakfast salon and cleaning staff) where rude & arrogant. Dont want to go into details, but they make sure to let you know that you are not welcomened.

h. The whole hotel has only two elevators. One was out of order the whole time we stayed there. To get to the sixth floor could take up to 15 Min.

We don't know how the star rating system works in Italy, but this hotel deserves maximum 2 stars. There is nothing "Palace" like about this hotel except the price ! Stay away from this place and
spend your money elsewhere.

Marvellous

by TripAdvisor Member Uhura

My husband and I stayed at the Excelsior Palace September 2002 for 10 days celebrating our Silver Wedding Anniversary. We had a marvellous stay, lovely spacious room with balcony overlooking the wonderul Liguria Coastline.

Breakfasts were a delight outside on the balcony, overlooking the sea, great choice of food, efficient, friendly staff - breakfast was a treat every morning!

We experienced Dinner in the Restaurant twice, wonderful food and the chocolate dessert was delicious. We also dined in other local restaurants which we enjoyed.

Thought the pool area was excellent and enjoyed the views whilst walking across the bridge.

The public rooms were elegant and spacious, The Excelsior Palace was idyllic for our romantic Anniversary celebrations, gratia mille

Nice Hotel, great food

by TripAdvisor Member welltravellednotts

Was quite worried about staying here as the reviews were below average but we needn't have worried, despite the terrible weather it was fine, if a little in need of a refurb. We stayed in a junior suite overlooking the sea which was a huge room with a very comfortable bed so couldn't comment on the standard rooms. Staff were polite and friendly in the restaurant and the food was some of the best we ate during our time in Italy.
Downsides were the paper thin walls and the fact that it was located away from the main part of rapallo on a very dangerous bend in the road but these things didn't bother us too much as we were very comfortable. I also highly recommend the spa treatments - I had a pedicure and it was one of the best I have ever had, my feet were reborn after all the walking we had done.
Highly recommend taking the boat over to Portofino and exploring the area, its beautiful and there are many expensive yachts to look at.

Below Average

by TripAdvisor Member zplasty

For the price this hotel is extremely below average. The standard rooms are microscopic, the service mediocre at best, and the food in the hotel restaurant was abosultely terrible. In fact the worst we had. The Autogrill on the A5 was better. This is an old turn of the century hotel in dire need of rennovation. We expected a first class European Riviera resort and we completely disappointed. Our other experiences during our 3 weeks trip were incredible in Florience, Cortona, along the Cinque Terre and in the Val D'aosta. For $600-700 US per night there were much better deals.

Perfect start to a great vacation

by TripAdvisor Member Roe

My family (my husband and I, my parents and my aunt and uncle) stayed at the Excelsior Palace for 6 nights this past July. We booked 3 seaview junior suites and they were beautiful. We all had a magnificent view of the sea and our rooms were just perfect. We had breakfast each day at the hotel and the staff was amazing. After one day, they remembered who ordered coffee or tea or cappucino and served it before we even ordered!! (In fact,the day we were leaving, we had to take a limo so early the dining area wasn't yet opened but they set up a banquet table for us with coffee, fruit and toast and pastries so we could eat before we left..I couldn't believe how thoughtful they all were). We used the concierge service and Cammie was working throughout our stay. She is delightful, and recommended 3 different restaurants which were all great. The last one we visited in Portofino was out of this world! She had so much to tell us and was so helpful as was everyone at the front desk. The hotel restaurant was also very good. The pool area was really nice, with an infinity pool overlooking the sea, does it get any better than that!! My husband and I are already booking next year's vacation at the Excelsior Palace. We also have stayed at another hotel in this chain, the San Clemente Palace in Venice and likewise, it is magnificent.

What a nice treat!

by TripAdvisor Member texanaussie

We stayed here for a week and did not want to leave the room. We originally booked for a regular room with a balcony and the room they gave us was small without a balcony. This seems to be a typical occurence in Italy. We upgraded to a suite which was extremely expensive, but huge and beautifully appointed with a large balcony and a super comfortable king bed. The suite was located on the top floor with views over the Mediterranean and down the coast to Portofino and there was absolutely no traffic noise. The bathroom had nice amenities with a bidet and a spa bath. Room service was accomodating but not always quick.

Breakfast on the restaurant terrace was lovely and we took advantage of the included bubbly every morning. There were a few unruly children most mornings but obviously not the hotel's fault! We were unable to dine in the nicer restaurant as it is not open all evenings. We ate in the restaurant by the pool several times. Dinner was only okay, but the lunch buffet was better. We usually ate elsewhere, and the staff were helpful in securing reservations for us. The restaurant across the road (dangerous crossing) by the marina had better food if no real views. We went to Portofino a few times and had wonderful meals there. Dinner at the Splendido was wonderful. We did end up taking a couple of taxis which were extraordinarily expensive (60 Euros to Portofino which is a ten minute drive and more after 10pm), but one taxi driver gave us a terrific recommendation for a restaurant when the one we were booked into looked dodgy. The ferry or the bus are definitely the way to go. The bus runs on it's own schedule so be prepared to wait. If you have trouble walking, this might not be the place to stay as it is on a large hill which you have to navigate everytime you want to go anywhere--unless you take the afformentioned expensive taxis.

The pool area was great! They alway had lounges available, though not always by the pool. We chose to lounge down by the sea so we could swim in the cool, clear water. There were a couple of jellyfish, but the lifeguards would keep watch for them and scoop them out before they got too close!

The hotel was beautiful. We had a lovely time, but would probably stay in Portofino next time as it was our favourite spot. The hotels were more expensive, but with the upgrade we spent more than we would have in Portofino.

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 Excelsior Palace Hotel

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Hotel Excelsior Palace

Address: Via San Michele di Pagana 8, Rapallo, Italian Riviera, 16035, Italy