Mercure Bergamo Palazzo Dolci

4 out of 5 stars4 Stars

Viale Papa Giovanni XXIII, 100, Bergamo, Bergamo Province, 24121, Italy

6 Reviews

Mercure Bergamo Palazzo Dolci
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Satisfaction Excellent
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Families
  • Families86
  • Couples81
  • Solo77
  • Business80
  • Penelope4's Profile Photo

    looking for a comfortable hotel?


    Check-in and check-out were smooth. I obtained valuable information from the hotel staff. The breakfast was excellent (only Euro 10). Free wifi and if you do not bring your computer, you can use the computer next to the lobby for free.

    Unique Quality: I'd say the spacious bathroom made me feel very good. The coffee and tea-making facilities were also a plus. The huge bed with four (or more) pillows made me sleep like a baby. Location is quite okay.

    Directions: from the Bergamo train station, just walk straight ahead. that's the Viale Papa Giovanni XX111.

  • Gillybob's Profile Photo

    Great location


    This hotel is located on Viale Papa Giovanni XXIII, within an easy 5 minute walk of Bergamo's train station - which is also the terminus for the Number 1 bus from the airport (Orio al Serio).

    Checking in at reception on the ground floor, we took the lift to the 2nd floor where our room (204) was located. The room had twin beds (as booked) as well as one easy chair, a dressing table with chair, tea/coffee making facilities, mini-bar fridge, wardrobe (with in-room safe). The hotel has just under 90 rooms, 6 of which are facilitated for reduced mobility users. The en-suite bathroom is provided with toiletries (including soap, shampoo and shower gel) and includes bathroom, over-bath shower, wc, bidet and sink (although it does lack sufficient shelving to accommodate toiletry bags). Towels were provided with extras to be found in the wardrobe.

    Our room was one of only a small few which had a balcony, with the room overlooking Viale Papa Giovanni XXIII but we were not disturbed by traffic noise - although, we did find the room rather stuffy and it was impossible to find an adjustment to the air-conditioning which made the room a comfortable temperature so sleep with the door slightly open may well have resulted in traffic disturbance.

    Rooms are also provided with free WiFi, although you do need to request a password at reception - where it is also worth mentioning the duration of your stay which should result in receiving a password which can be used for longer than the standard 3 hours which we were issued with for our first two nights (and, of course, are expired the following morning). It's also important to ensure that you receive sufficient password vouchers for all the devices you intend to use in the room as each device requires a separate username and password.

    At check-in, you will receive a voucher for each of your night's stay which can be used if you take breakfast within the hotel (at an additional cost of €10 per person). We did not make use of this facility (and therefore cannot comment on it), rather taking the option to enjoy coffee and a pastry at one of the nearby cafes. The hotel does not have a restaurant but does have a bar with small sitting area which is located just off the reception area.

    We took advantage by booking this hotel in advance (via on a non-refundable basis with a twin room for 3 nights costing just over £180.

    Unique Quality: Outside of the bathroom, the room is only provided by one mirror, which is full-length and located on the door into the bathroom. We both found this a little off-putting and added a small degree to a lack of privacy when using the bathroom as you were never quite sure if your partner/room-mate was making use of the mirror.

    The hotel is listed as a 4* hotel but lacking restaurant, pool or spa, it's difficult to understand where the rating comes from, having said that, we enjoyed a very pleasant stay and the location is excellent.

    Directions: Head out from Bergamo station towards Citta Alta, straight down Viale Papa Giovanni XXIII and the Mercure Hotel Palazzo Dolci is located on the corner with Via Pietro Paleocapa.

  • suvanki's Profile Photo

    Central location - Good base for exploring Bergamo



    We booked this due to price and location, through We paid £180.54 GBP (advance booking - none-refundable) for 3 nights twin bedded room with en-suite bathroom.

    A 3 minute walk from the train station, where we'd got off of the airport bus (Service 1A), this hotel is easy to find.

    Reception on ground floor level, so easy access for anyone with mobility/breathing difficulties. Lift (elevator)to all floors from this level too. 88 rooms, with 6 for reduced mobility users.

    We were checked in and handed 2 card keys plus 3 vouchers should we require breakfast (This was 10 Euros extra) - We settled for an Italian breakfast of coffee and brioche from a nearby cafe instead (2.75 euros)!

    The hotel has free WiFi in all rooms - ask at reception for password etc. We were given 1 card between us, which we later realised was for 3 hours only, so this is a nuisance if you use it late at night, having to fetch another card from reception before you can use your smart phone/laptop etc. in the morning.
    Also, although we could both use the initial password for our separate phones, when we tried to re-charge, the password only worked on one 'phone, so required a different password.
    When we requested our 3rd password, we were issued with a 24 hour card!

    Our room (204) was quite comfortable and warm - a bit too warm at times despite adjusting the thermostat.

    Comfortable twin beds, wardrobe space (with safe), dressing table/desk, small table and one armchair. TV/radio, Mini-bar. Kettle with small selection of tea/coffees - 1 complimentary biscuit on the first day!!
    Tourist info brochures/leaflets
    1x pencil and notepaper
    writing paper and envelopes. Laundry bag.

    Bathroom with bath/overhead shower, WC, bidet, washbasin.
    Towels - fluffy bath towel and smooth cotton hand towels

    Complimentary shower gel/shampoo/soap/shower cap/ nail file.

    Room 204 opens onto a small balcony, which overlooks Viale Papa Giovanni XXIII and it's junction with Via Pietro Paleocapa. This is quite a busy crossroads, but surprisingly, there was little noise - the sound proofed door was very efficient!

    A non-smoking room - with 2 ashtrays! one had a notice inside stating this was a smoke free zone!!!

    We didn't eat breakfast here, so can't comment on the choice or quality.
    There is a breakfast room, but no dining facillities

    Unique Quality: The hotel is in a great location, being handy for the train and bus stations, bus stops for the airport or Citta Alta, shops, restaurants etc.

    A comfortable enough hotel, but We'd question the 4 star rating - probably a 3* would be more appropriate. Particularly when compared with the Best Western a few metres away, which imo is far superior in terms of facillities and Customer Service.

    With the exception of the girl who served us at the bar, who was only too willing to voluntarily offer to help us choose a bottle of wine, the rest of the staff, although not unfriendly, just 'did their job' - no more no less.

    Again, although the room was quite comfortable and spacious enough for two adults, there were a few 'niggles' - only one comfy chair, only one bath towel - we found a spare in the wardrobe, one sugar sachet, no glasses (despite a mini bar) only disposable glasses from the bathroom. We used the wine glasses from the bar from our first night - These weren't removed from the room, neither were they washed.

    My particular bug bear is hotels that have no central lighting, just low voltage table lamps etc, and I'm afraid this is how this room was illuminated.
    In the bathroom, I would have liked a light above the mirror, or one that I could see clearly in the room - There was a full length mirror on the outside of the bathroom door, which was a bit disconcerting ......If one person was using the bathroom (for whatever purpose) and the other was at the mirror, there was a certain lack of privacy.

    While none of these are serious criticisms, they are things that could easily be rectified and make a guest feel more welcomed.

    Directions: Citta Bassa - exit the station, head up Via Papa Giovanni towards Puerta Nuova. The Mercure is on the Left hand side at the corner of Via Pietro Paleocapa.

  • Paisleypaul's Profile Photo

    Central and Special and Recommended


    We stayed 2 nights the last full weekend of November 2007, booking with the hotel directly in advance. Clean rooms, spacious bathroom, safe, mini bar and TV in room. Bar and internet point downstairs, with the breakfast area, self service of hot and cold foods, on a mezzanine area.

    Great hotel, great location, a taxi from Orio al Serio takes about 15 minutes or soand costs 20 Euros.

    We will be back in Bergamo some point and will not be debating where to stay!

    Unique Quality: The four star Mercure Bergamo is in the former Palazzo Dolci. There is a spar shop right under the premises which is good for a last minute souvenir of some wine

    Directions: Central and near the train station

  • Convenient and good location


    The hotel location is two blocks from the station. It is clean and the rooms are quite big. the fixtures are quite modern. We booked a internet price and we think it is value for money. Reasonably good breakfast with fruits and various kinds of bread and meat. The Spar supermarket is just downstairs if you need bottled water for travelling or Parma ham food to take home. We bought Parma ham and it sliced fresh and the quality was cheaper and better than the prepacked versions.

  • barrikello's Profile Photo

    Best value for money


    Staying at the brand new Mercure Bergamo is a great experience. This hotel is peculiar, with its ultramodern inside that contrasts with the building structure that has almost 200 years, belonged to a rich local family, the Dolci. The service is good and the staff welcoming, very professional. The prices are low, starting from 90 Euros or even less for a double room. Some rooms have an incomparable view over the old town and the hotel is centrally located, near the train and bus station.

    Unique Quality: The rooms are comfortable and modern, with panels depicting masterpieces of the local Accademia Carrara Museum. The fourth floor rooms have woodden ceiling and are suitable for couples- very romantic!
    Breakfast is varied and tasty, with local cheeses and salami - moreover it's included in the price.

    Directions: Just 100 meters from the train station, in the center of the modern town

More about Mercure Bergamo Palazzo Dolci

Stylish and great value at Mercure Bergamo

by TripAdvisor Member barbaranyegaard

Arriving at Bergamo Italy was so easy. A small, regional airport allowed for a smooth start in normally chaotic Italy. Within five minutes we were at the hotel Mercure on the main boulevard in Bergamo, a charming city in the Lombardy foothills about 45 minutes from Milan. To my surprise, almost everyone spoke English. The front desk staff was profesional and very pleasant, despite our late arrival time. The hotel is stylish and the room was equally so, with the latest design. The bed was very comfortable, the room was quiet and we had a lovely view of the old Bergamo, high on a hill. For $99 this hotel was a terrific value. I normally stay in four and five star hotels and this hotel was a pleasant surprise. Breakfast was included in the rate and it was absolutely delicious. I would definitely stay here again and choose Bergamo as my entry point for Northern Italy.

Market off Viale Papa Giovanni XXII

by Paisleypaul about Market near the train station

Just diagonally opposite the Hotel Mercure Bergamo on Viale Papa Giovanni XXIII we found this market on at Piazza degli Alpini. It was on all day and evening on a Saturday, not sure of other hours or days though! Souvenirs, clothing, all sorts of snack foods and more Woollen scarfs and hat at Eu5 and Eu10

Top Class Service

by A TripAdvisor Member

My partner and I had planned a 3 night break in Milan until I read a few reports/reviews on how beautiful Bergamo was and how it was becoming popular itself for a weekend break, with an airport literally 10 minutes away. We decide to split the long weekend with 2 nights in Milan and 1 in Bergamo to see what all the 'fuss' was about; we now wish we had spent longer in the lovely town of Bergamo and the Mercure Bergamo Palazzo Dolci Hotel.

We caught a train from the central station in Milan for around 7 Euros each, and it took roughly 50 minutes to get to Bergamo. The hotel was situated ideally for the train station in Bergamo, being less than 5 minutes walk straight up the main road. As soon as we entered the lovely white marbled air conditioned reception, we felt welcomed straight away. The 2 staff members on reception literally couldn't do enough for you, checking us in quickly, then gave us a map and a mini guide book of Bergamo, courtesy of the hotel. I thought this was a fantastic touch, and it was extremely useful in giving an insight into Bergamo and the region.

Hotel Rooms
As you can see from other reviews or the hotel website, all the rooms are painted in a lovely relaxing light blue colour. The rooms are very modern, with simple and stylish furniture and it seemed as if they had just been redecorated as everything seemed new. The bed was very comfortable and the air conditioning was fantastic in the Italian summer heat. We were located at the back of the hotel, where most rooms had a balcony that you could sit out on and gaze up to the old walled town. The bathrooms were very clean and modern aswell, with silver / grey mosaic tiles, and the usual shampoo / conditioner / shower gels were fantastic (some kind of herbal / flower range).

The morning breakfast was adequate with local produce on offer, with the usual pastries, cold meats, cheese, fruits, cereals and rolls,etc. Be warned though, when breakfast finishes at 10, the staff clean up straight away, if you come down at 9.59, don't expect much to be left out as a few unfortunate sleepy heads found out.

As previously stated, the hotel is no more than a few minutes walk from the train station, and 10/15 minutes taxi ride away from the Bergamo Orio al Serio Airport, what more could you ask for? Bergamo itself is a lovely town, split into 2 really, with the modern town on the plain below (where the hotel is situated), and the historical medieval town up on the hill. To get to the old city, it's about a 20 minute walk from the hotel, where you catch a funicular to the old town. The old town is spectacular, with cobbled streets and buildings that date back hundreds of years. The Piazza Vecchia is at the heart of the old town, a beautiful square surrounded by good restaurants and bars, and next to it the Santa Maria Maguire, a wonderful decorated church. If there's one thing you do when your at the Piazza Vecchia, walk up the tower (costs 2 Euros), you'll get a fantastic 360 view of the countryside for miles around, you'll be gob smacked how beautiful the place is. To eat, always try and go to the old city as there seems to be an abundance of good quality restaurants there. The one that was recommended by the hotel staff was Da Franco's, and it didn't disappoint. Eating outside next to the vine leaves, we had a wonderful 3 course meal with wine and beer for no more than 50 Euros, and worth every penny (don't worry if you don' t speak Italian, their menu is in English aswell).

In a nut shell I'd recommend Bergamo to you...go here instead of Milan, as you can easily see Milan in a day as a day trip. The old city is beautiful and it's a weekend break I'll definitely do again. The hotel is superb and the staff were honestly some of the most welcoming and helpful hotel staff I've come across in my years of travelling. Even on leaving, where they arranged a taxi back to the airport for us, they were truly interested in wanting to know what we thought of Bergamo, and wished us a good journey home, and hoped we would visit again; they won't have to wait very long.


by TripAdvisor Member bigpetemon

We chose to stay at this Hotel after reading the good reviews on this site and were not disappointed. For convenience we took a taxi from the Airport. (15 Euros)
The Hotel is perfectly located and wonderfully clean and comfortable. As stated by previous guests breakfast offers an excellent choice of hot and cold dishes.
Reception staff are both friendly and helpfull.
The upper "city" is gorgeous with a splendid array of wine bars, pubs and restaurants to suit all pockets. We particularly enjoyed sitting on the terrace of Trattoria Il Columbino in Cite alte near the funicular to the castle. What a view! Food excellent.
We took a train into Milan which we found interesting yet uninspiring. Yes the Cathedral is impressive but the rest we found somewhat dirty and underwhelming! Give us Bergamo any day.
We shall return without question.

Can't fault it !!

by A TripAdvisor Member

This hotel is great - perfect location a few minutes walk from the train station. The staff are friendly and very helpful, even down to weather forecasts when asked! The breakfast was great, hot and cold buffet, with plenty of options and loads of pastries and cakes. The room was immaculately clean with lovely toiletries. There is airconditioning which was needed at 30 degrees during the day. There is a safe to keep valuables in. The hotel is on a VERY busy road, I was worried that we would be kept up all night - I needn't have been! Once we worked out that our window wasn't shut properly and did so, it was completely silent. Like I said, I can't fault this hotel.

Bergamo itself is a different story. Yes the old town is quaint, with cobblestone streets, plenty of shopping, bars, restaurants etc. But if all you want to do is sit in bars and restaurants then this destination is perfect for you. We struggled to find enough to do over 2 days, and on our third day got the train out to Varenna and a ferry to Bellagio. This was a gorgeous town on Lake Como and I could've stayed here a week - it was simply stunning. My advice would be one day in Bergamo is enough, especially if you are a traveller who has seen similar places like Prague.

Enjoyed it

by TripAdvisor Member ociene

We had a nice 1-night stay at this hotel. It was very modern and in a great location. It took 5 minutes to walk there from the train station - straight up the main street. We also continued on up that street later on for 20 minutes and it goes directly to the trolley station where you can ride the trolly car up the hill for 2 Euros round trip to visit the old part of the city - a must.

The staff were friendly and helpful enough, though one couldn't answer our questions on whether pay-per-view was available in English. Breakfast was very good; the buffet had scrambled eggs and sausage in addition to the typical cold meats, cheeses, cereal, and pastries we were used to from Italian hotels.

The room was nice; it was neat having blue walls instead of the typical white, though it did make it somewhat dark at night since the lighting wasn't that bright. Overall we'd definitely stay here again and enjoyed our visit.

Perfect location for old and new part of Bergamo

by A TripAdvisor Member

We have just returned from a 3 night stay in bergamo and would definitely recommend it for a short stay and to use as a base to visit other places. We visit Milan regularly on business but on this occasion decided to fly to Bergamo instead of Linate airport in Milan. The flights were so much cheaper to Bergamo from Leeds/Bradford and it is so much prettier and cheaper to stay than the centre of Milan. The hotel was very clean and the breakfast was very enjoyable with a good selection of food.

We had a free day and decided to visit Simmione a small town on Lake Garda which was beautiful. The receptionist was most helpful and gave us the train times to Breschia and the connecting train times to Simmione. However, on arrival at Breschia we were informed that the train to Simmione was not operating due to a fault on the line. We managed to get a bus from the bus station directly opposite the train station which took about 1 hour and 20 minutes which did lengthen our journey somewhat but was definitely worth it when we saw how pretty Simmione was. Incidentally, the bus stops right in the centre of Simmione whereas the train station is a good distance from the centre so all in all we would advise the train to Breschia and then bus to Simmione when visiting this area.

Would hightly recommend Bergamo for a short stay, the old town is very quaint with lots of good restaurants and if you do need to go to Milan it is only 1 hours train journey from Bergamo station which is literally a 5 minute walk from the hotel.


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 Mercure Bergamo Palazzo Dolci

We've found that other people looking for this hotel also know it by these names:

Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo

Address: Viale Papa Giovanni XXIII, 100, Bergamo, Bergamo Province, 24121, Italy