Central location - Good base for exploring Bergamo
CITTA BASSA
We booked this due to price and location, through www.HotelClub.com. We paid £180.54 GBP (advance booking - none-refundable) for 3 nights twin bedded room with en-suite bathroom.
A 3 minute walk from the train station, where we'd got off of the airport bus (Service 1A), this hotel is easy to find.
Reception on ground floor level, so easy access for anyone with mobility/breathing difficulties. Lift (elevator)to all floors from this level too. 88 rooms, with 6 for reduced mobility users.
We were checked in and handed 2 card keys plus 3 vouchers should we require breakfast (This was 10 Euros extra) - We settled for an Italian breakfast of coffee and brioche from a nearby cafe instead (2.75 euros)!
The hotel has free WiFi in all rooms - ask at reception for password etc. We were given 1 card between us, which we later realised was for 3 hours only, so this is a nuisance if you use it late at night, having to fetch another card from reception before you can use your smart phone/laptop etc. in the morning.
Also, although we could both use the initial password for our separate phones, when we tried to re-charge, the password only worked on one 'phone, so required a different password.
When we requested our 3rd password, we were issued with a 24 hour card!
Our room (204) was quite comfortable and warm - a bit too warm at times despite adjusting the thermostat.
Comfortable twin beds, wardrobe space (with safe), dressing table/desk, small table and one armchair. TV/radio, Mini-bar. Kettle with small selection of tea/coffees - 1 complimentary biscuit on the first day!!
Tourist info brochures/leaflets
1x pencil and notepaper
writing paper and envelopes. Laundry bag.
Bathroom with bath/overhead shower, WC, bidet, washbasin.
Towels - fluffy bath towel and smooth cotton hand towels
Hairdryer
Complimentary shower gel/shampoo/soap/shower cap/ nail file.
Room 204 opens onto a small balcony, which overlooks Viale Papa Giovanni XXIII and it's junction with Via Pietro Paleocapa. This is quite a busy crossroads, but surprisingly, there was little noise - the sound proofed door was very efficient!
A non-smoking room - with 2 ashtrays! one had a notice inside stating this was a smoke free zone!!!
We didn't eat breakfast here, so can't comment on the choice or quality.
There is a breakfast room, but no dining facillities
Unique Quality: The hotel is in a great location, being handy for the train and bus stations, bus stops for the airport or Citta Alta, shops, restaurants etc.
A comfortable enough hotel, but We'd question the 4 star rating - probably a 3* would be more appropriate. Particularly when compared with the Best Western a few metres away, which imo is far superior in terms of facillities and Customer Service.
With the exception of the girl who served us at the bar, who was only too willing to voluntarily offer to help us choose a bottle of wine, the rest of the staff, although not unfriendly, just 'did their job' - no more no less.
Again, although the room was quite comfortable and spacious enough for two adults, there were a few 'niggles' - only one comfy chair, only one bath towel - we found a spare in the wardrobe, one sugar sachet, no glasses (despite a mini bar) only disposable glasses from the bathroom. We used the wine glasses from the bar from our first night - These weren't removed from the room, neither were they washed.
My particular bug bear is hotels that have no central lighting, just low voltage table lamps etc, and I'm afraid this is how this room was illuminated.
In the bathroom, I would have liked a light above the mirror, or one that I could see clearly in the room - There was a full length mirror on the outside of the bathroom door, which was a bit disconcerting ......If one person was using the bathroom (for whatever purpose) and the other was at the mirror, there was a certain lack of privacy.
While none of these are serious criticisms, they are things that could easily be rectified and make a guest feel more welcomed.
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