Mercure Bergamo Palazzo Dolci

Viale Papa Giovanni XXIII, 100, Bergamo, Bergamo Province, 24121, Italy
#2 of 89 hotels in Bergamo
Great (4.0 out of 5.0) 6 reviews
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Penelope4's Profile Photo

looking for a comfortable hotel?

Great (4.0 of 5.0 stars)
by written on June 10, 2012

Check-in and check-out were smooth. I obtained valuable information from the hotel staff. The breakfast was excellent (only Euro 10). Free wifi and if you do not bring your computer, you can use the computer next to the lobby for free.

Unique Quality: I'd say the spacious bathroom made me feel very good. The coffee and tea-making facilities were also a plus. The huge bed with four (or more) pillows made me sleep like a baby. Location is quite okay.

Directions: from the Bergamo train station, just walk straight ahead. that's the Viale Papa Giovanni XX111.

Gillybob's Profile Photo

Great location

Great (4.0 of 5.0 stars)
by written on January 15, 2012

This hotel is located on Viale Papa Giovanni XXIII, within an easy 5 minute walk of Bergamo's train station - which is also the terminus for the Number 1 bus from the airport (Orio al Serio).

Checking in at reception on the ground floor, we took the lift to the 2nd floor where our room (204) was located. The room had twin beds (as booked) as well as one easy chair, a dressing table with chair, tea/coffee making facilities, mini-bar fridge, wardrobe (with in-room safe). The hotel has just under 90 rooms, 6 of which are facilitated for reduced mobility users. The en-suite bathroom is provided with toiletries (including soap, shampoo and shower gel) and includes bathroom, over-bath shower, wc, bidet and sink (although it does lack sufficient shelving to accommodate toiletry bags). Towels were provided with extras to be found in the wardrobe.

Our room was one of only a small few which had a balcony, with the room overlooking Viale Papa Giovanni XXIII but we were not disturbed by traffic noise - although, we did find the room rather stuffy and it was impossible to find an adjustment to the air-conditioning which made the room a comfortable temperature so sleep with the door slightly open may well have resulted in traffic disturbance.

Rooms are also provided with free WiFi, although you do need to request a password at reception - where it is also worth mentioning the duration of your stay which should result in receiving a password which can be used for longer than the standard 3 hours which we were issued with for our first two nights (and, of course, are expired the following morning). It's also important to ensure that you receive sufficient password vouchers for all the devices you intend to use in the room as each device requires a separate username and password.

At check-in, you will receive a voucher for each of your night's stay which can be used if you take breakfast within the hotel (at an additional cost of €10 per person). We did not make use of this facility (and therefore cannot comment on it), rather taking the option to enjoy coffee and a pastry at one of the nearby cafes. The hotel does not have a restaurant but does have a bar with small sitting area which is located just off the reception area.

We took advantage by booking this hotel in advance (via www.hotelclub.com) on a non-refundable basis with a twin room for 3 nights costing just over £180.

Unique Quality: Outside of the bathroom, the room is only provided by one mirror, which is full-length and located on the door into the bathroom. We both found this a little off-putting and added a small degree to a lack of privacy when using the bathroom as you were never quite sure if your partner/room-mate was making use of the mirror.

The hotel is listed as a 4* hotel but lacking restaurant, pool or spa, it's difficult to understand where the rating comes from, having said that, we enjoyed a very pleasant stay and the location is excellent.

Directions: Head out from Bergamo station towards Citta Alta, straight down Viale Papa Giovanni XXIII and the Mercure Hotel Palazzo Dolci is located on the corner with Via Pietro Paleocapa.

suvanki's Profile Photo

Central location - Good base for exploring Bergamo

Good (3.0 of 5.0 stars)
by written on December 13, 2011

CITTA BASSA

We booked this due to price and location, through www.HotelClub.com. We paid £180.54 GBP (advance booking - none-refundable) for 3 nights twin bedded room with en-suite bathroom.

A 3 minute walk from the train station, where we'd got off of the airport bus (Service 1A), this hotel is easy to find.

Reception on ground floor level, so easy access for anyone with mobility/breathing difficulties. Lift (elevator)to all floors from this level too. 88 rooms, with 6 for reduced mobility users.

We were checked in and handed 2 card keys plus 3 vouchers should we require breakfast (This was 10 Euros extra) - We settled for an Italian breakfast of coffee and brioche from a nearby cafe instead (2.75 euros)!

The hotel has free WiFi in all rooms - ask at reception for password etc. We were given 1 card between us, which we later realised was for 3 hours only, so this is a nuisance if you use it late at night, having to fetch another card from reception before you can use your smart phone/laptop etc. in the morning.
Also, although we could both use the initial password for our separate phones, when we tried to re-charge, the password only worked on one 'phone, so required a different password.
When we requested our 3rd password, we were issued with a 24 hour card!

Our room (204) was quite comfortable and warm - a bit too warm at times despite adjusting the thermostat.

Comfortable twin beds, wardrobe space (with safe), dressing table/desk, small table and one armchair. TV/radio, Mini-bar. Kettle with small selection of tea/coffees - 1 complimentary biscuit on the first day!!
Tourist info brochures/leaflets
1x pencil and notepaper
writing paper and envelopes. Laundry bag.

Bathroom with bath/overhead shower, WC, bidet, washbasin.
Towels - fluffy bath towel and smooth cotton hand towels
Hairdryer

Complimentary shower gel/shampoo/soap/shower cap/ nail file.

Room 204 opens onto a small balcony, which overlooks Viale Papa Giovanni XXIII and it's junction with Via Pietro Paleocapa. This is quite a busy crossroads, but surprisingly, there was little noise - the sound proofed door was very efficient!

A non-smoking room - with 2 ashtrays! one had a notice inside stating this was a smoke free zone!!!

We didn't eat breakfast here, so can't comment on the choice or quality.
There is a breakfast room, but no dining facillities

Unique Quality: The hotel is in a great location, being handy for the train and bus stations, bus stops for the airport or Citta Alta, shops, restaurants etc.

A comfortable enough hotel, but We'd question the 4 star rating - probably a 3* would be more appropriate. Particularly when compared with the Best Western a few metres away, which imo is far superior in terms of facillities and Customer Service.

With the exception of the girl who served us at the bar, who was only too willing to voluntarily offer to help us choose a bottle of wine, the rest of the staff, although not unfriendly, just 'did their job' - no more no less.

Again, although the room was quite comfortable and spacious enough for two adults, there were a few 'niggles' - only one comfy chair, only one bath towel - we found a spare in the wardrobe, one sugar sachet, no glasses (despite a mini bar) only disposable glasses from the bathroom. We used the wine glasses from the bar from our first night - These weren't removed from the room, neither were they washed.

My particular bug bear is hotels that have no central lighting, just low voltage table lamps etc, and I'm afraid this is how this room was illuminated.
In the bathroom, I would have liked a light above the mirror, or one that I could see clearly in the room - There was a full length mirror on the outside of the bathroom door, which was a bit disconcerting ......If one person was using the bathroom (for whatever purpose) and the other was at the mirror, there was a certain lack of privacy.

While none of these are serious criticisms, they are things that could easily be rectified and make a guest feel more welcomed.

Directions: Citta Bassa - exit the station, head up Via Papa Giovanni towards Puerta Nuova. The Mercure is on the Left hand side at the corner of Via Pietro Paleocapa.

Paisleypaul's Profile Photo

Central and Special and Recommended

Great (4.0 of 5.0 stars)
by written on December 18, 2007

We stayed 2 nights the last full weekend of November 2007, booking with the hotel directly in advance. Clean rooms, spacious bathroom, safe, mini bar and TV in room. Bar and internet point downstairs, with the breakfast area, self service of hot and cold foods, on a mezzanine area.

Great hotel, great location, a taxi from Orio al Serio takes about 15 minutes or soand costs 20 Euros.

We will be back in Bergamo some point and will not be debating where to stay!

Unique Quality: The four star Mercure Bergamo is in the former Palazzo Dolci. There is a spar shop right under the premises which is good for a last minute souvenir of some wine

Directions: Central and near the train station

Convenient and good location

Great (4.0 of 5.0 stars)
by written on December 7, 2006

The hotel location is two blocks from the station. It is clean and the rooms are quite big. the fixtures are quite modern. We booked a internet price and we think it is value for money. Reasonably good breakfast with fruits and various kinds of bread and meat. The Spar supermarket is just downstairs if you need bottled water for travelling or Parma ham food to take home. We bought Parma ham and it sliced fresh and the quality was cheaper and better than the prepacked versions.

barrikello's Profile Photo

Best value for money

Best (5.0 of 5.0 stars)
by written on July 25, 2004

Staying at the brand new Mercure Bergamo is a great experience. This hotel is peculiar, with its ultramodern inside that contrasts with the building structure that has almost 200 years, belonged to a rich local family, the Dolci. The service is good and the staff welcoming, very professional. The prices are low, starting from 90 Euros or even less for a double room. Some rooms have an incomparable view over the old town and the hotel is centrally located, near the train and bus station.

Unique Quality: The rooms are comfortable and modern, with panels depicting masterpieces of the local Accademia Carrara Museum. The fourth floor rooms have woodden ceiling and are suitable for couples- very romantic!
Breakfast is varied and tasty, with local cheeses and salami - moreover it's included in the price.

Directions: Just 100 meters from the train station, in the center of the modern town

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Nearby Mercure Bergamo Palazzo Dolci

Mercure Bergamo Palazzo Dolci

We've found that other people looking for this hotel also know it by these names:

  • Accor Bergamo Palazzo Dolci
  • Mercure Bergamo Palazzo Dolci Hotel Bergamo

Address: Viale Papa Giovanni XXIII, 100, Bergamo, Bergamo Province, 24121, Italy

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Amenities at Mercure Bergamo Palazzo Dolci

  • Wheelchair Accessible
  • Room Service
  • Bar / Lounge
  • Free High Speed Internet

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