Value Score No Data
Good For Families
Rude and inconsiderate staff, poor accommodation
Rude and inconsiderate staff
First off the main problem with this place is a lack of clarity of it's limitations. Though it has pretensions beyond itself with corridor lights turning on automatically and aggravating key codes to get in— this is a run down building with in the main basic shared B&B accommodation and staff who can behave very primitively. Apart from the owner/ manager some of the staff could use an introduction to tact and considerate behaviour.
The key to this place's success is it's location. Though down a grim back alley it is right next to the bus and train station.
There is apparently an odd abundance of rules I wasn't told about in advance or shown in writing apart from the booking requiring full credit card details for the double room booking. One odd rule I wasn't warned about is that check out is at 10 0 CLOCK in the morning.
On the morning we were due to check out we had first a woman knocking on our door at 9:30am (we presumed it was about cleaning and put the do not disturb sign on the handle outside). At 10am we had a male member of staff banging on the door and shouting in Italian. When I opened the door I found him abrupt, imperious and aggressive -his demand was that we had to check out there and then. It was astonishingly rude. When I told him I was never told about a 10am check out time he said he was in a hurry and needed to settle things because he had to leave- perhaps it was the end of his shift.
It was especially disturbing because I was with my girlfriend and here we were being made to feel that we had to leave immediately. We packed hastily with a female member of staff hovering near our door. It was bizarre experience that had abruptly spoiled our holiday in Como.
The hotel is more of a hostel with shared bathrooms and bunk beds in most of the narrow rooms.
The breakfast is a selection of mainly poor quality budget breads, cake, museli and low fruit high sugar juice drinks. You are strictly limited to one of each item. Which is a rule I'm sure seldom transgressed.
The place is clean and has a little character. The pizza restaurant attached is actually quite good and is very popular with non guests— bustling each evening while we were there.
The place is quite noisy so we never slept that well. The main caveat though is this tactless and aggressive employee CARMELO (if that's his real name) -really one experience of this ignorant, inconsiderate, thick could ruin your experience of this lovely lake district
Directions: Very close to Como Lago rail and bus station.
Honest hotel management
Enjoyed our sta in June 2006. Good value.
We checked out very early and the junior staff inadvertantly charge us in euro for amoun quoted in dollars. We did not notice this but the Hotel itself did. They sent us an email notifying us of the error and refunded the difference.
A note on finding the Hotel - the directions they give are generally good, but when you arrive at the small traffic circle park your car. The hotel is hard to spot (its tucked behind another building and only the edge is visable). It is about 80 m east on the other side of the bus stop.
Unique Quality: Good value. Central location for exploring the town.
Directions: Ask the hotel to send directions.
Been there twice!
I have been there during Milan Furniture Fair twice and always got a room when called to owner - Mario. Very friendly and helpful man!
Rooms are clean. Situtated in central, near to small train- and busstation.
More about In Riva al Lago
Riva al Lago B & B in Como
Does this place look like their web-page or has the one photo on VT been altered for artistic effect. I am taking some others who have not been
to Italy..and probably wouldn't want to stay in the VT photo. Making
reservations and could really use an answer. We only have one night and
the pub sounds great, and it seems convient before we leave for the states.
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