Overall nice hotel with friendly staff but old ugly rooms
The Grand Hotel is beautiful outside with a stunning view of Lake Garda facing east. There are docks along the hotel, beautiful flora, well manicured lawns which stretches quite a long distance along the lake. I believe the hotel is a combination of multiple buildings. The staff was very friendly and accomodating. The lobby, pool area, dock area and bar are beautiful. The hotel is old and you can see it. There are areas in the hotel that are not kept well. Our room had a spectacular view overlooking the dock and lake but it was old, with and old bed, old linen, old chairs, tables and fixtures uglier than a truckstop motel. The carpet was old, torn and thinned out from use, probably put in 15 years ago, and in the corners, spiders 4 cm in size along with collections of cracking paint. The walls had stains you could only imagine could be someone else's contribution. We covered up some of the stains with furniture and our suitcase so we wouldn't have to see it. We had a 15 inch TV that looked like it was worth 10 Euro. If someone says this is a 5 star hotel, they are probably used to reviewing motels in Detroit. I would say, the exterior of the hotel is 5 star, and the room is negative 2 stars. There is not much going on in Gardone and you will have to drive elsewhere for dinner so you will have to abstain from alcohol if you choose to eat elsewhere, especially when the roads around the lake get rather narrow and legal sobriety in Italy is 0.05 percent. Majority clientel is older couples and families from Italy, UK, and Germany. If you want more action, we observed more activity in Limone (very German) and especially Sirmione (closest to Verona). You may consider the east coast of the lake to get a west facing view to see the sun set. We very much enjoyed our time at Lake Garda and expect to return.
Definitely a Grand Hotel
My family and I have just returned from our holiday in Venice and Lake Garda. We stayed at the Grand Hotel after reading the reviews on this website. The hotel is situated in one of the best locations on the Lake. We had interconnecting lakeview rooms, a junior suite and a double at bed and breakfast rates. The hotel food is good but typical hotel food. The reception area recommended some fabulous local restaurants. The local food is great and not at all like the hotel grub. My teenage daughters liked the pool and the bar. Winnie's bar makes great cocktails(try the Bellini or the Mojita) and has a Happy Hour, two for the price of one before dinner. They were disappointed that the fitness room had gone, but there is a local facility that can be used. My wife and I enjoyed the space of the junior suite and the views over the lake. If you stay here a lakeside room is a must. The reception area is one of the best I have encountered. The ladies on the desk were so helpful and cheerful, which is rare these days. Overall, a super place to stay if one wants to see Lake Garda.
Just back from a fantastic 10 day holiday at the Grand Hotel in Gardone Riviera. This hotel is the perfect antidote to identical, chain hotels with no identity.
Situated in a unique position on the shoreline of Lake Garda, the hotel takes full advantage of its position with al fresco dining in style, swimming pool, sun decks and direct access to the lake for swimming.
Everything about the Grand is redolent of style and service which was commonplace in the past and hotels could learn from now. This was most in evidence during meals which are wholseome, varied and served in a beautiful dining room which runs parallel to the Lake. The restaurant service was very attentive without ever being intrusive.
This hotel does cater to a somewhat mature age group, but everone who is looking for an old school, laid back holiday centre will enjoy what this hotel has to offer, particularly its direct access to the many boat services to allow easy travel all around the Lake.
Do not expect the most fabulously decorated hotel room, as mine was large but fairly basic, although the bathroom was beautiful. Always ask for a room with a Lake view as this will add greatly to the experience of staying at this hotel.
A few words of warning are in order - the beds were not the most comfortable, the pillows dreadful and the music in the cocktail bar atrocious. However, the hotel represents excellent value for money in an unrivalled location, with all the elements to ensure a wonderful holiday which nods to the style and srevice of the past.
I would have no hesitation in booking another stay at the Grand.
A Great Place
This is a wonderful hotel.
The lake views are astounding and will linger long in the memory.
The staff are superb. I would particularly commend the reception staff who we found to be incredibly friendly and efficient. We were unfortunate enough to arrive with a smashed windscreen. Barbara, the reception manager could not have put more effort into helping us to sort out this little problem if it had been her own car! Fantastic service!
The pool area is great with a lovely outdoor bar - easy to spend a whole day there.
We did not eat in the restaurant but were informed that it was excellent, if somewhat expensive.
The bedrooms were large and full of character with a slight feel of faded opulence.
We would thoroughly recommend some day trips by boat. We especially liked Malcesine which is a beautiful village. The views from the top of the cable car ( turn left at the top and walk for about 1 mile) are stupendous.( Tip - The restaurant at the mid station is in a different class to those at the top).
Sirmione is another stunning village.
All in all a wonderful 4 day stay.
A week staying in this lovely place flashed past. The views of the lake are stunning.
The public rooms are decorated to a high standard, and everywhere is kept spotlessly clean. Food in the Dining Room is very much geared to us Brits, and there is plenty of choice at each course. From Head Waiter Davide downwards, all staff were friendly and eager to give good service.
Drinks in Winnie's bar ARE very pricey as mentioned in a previous review, and upon going down for Happy Hour (5-30 to 6-30 p.m, four midweek evenings), one barman was very condescending, as we were wearing our shorts. Dinner commences at seven, so it was too early for us to have washed and changed. This man was the exception amongst the entire staff, and when we returned to the Bar five minutes later, another barman was more than happy to serve us, and for us to take our drinks upstairs.
The swimming pool was cleaned each evening, and there are plenty of sunbeds spread across the terraces and bathing platforms.
A word of caution regarding the bedrooms: firstly, DO pay the extra for a lake view.
Secondly, the Hotel dates from the 1880s, and is spread cross four buildings. The rooms vary greatly in both size and decor, and some locations are much better than others.
Ask to change if you are not happy with the allocation made. Head Receptionist Barbara arranged for us to be moved the day following our arrival, and she was a pleasure to deal with. The two bedrooms that we occupied were the same price, but worlds apart.
I would not hesitate to recommend the Grand to anyone who fancies chilling out with great views to admire, and scrumptious food.