More about Best Western Hotel Rivoli
We rate Best Western's Hotel Rivoli as an excellent bargain. Not posh to be sure, but delightful nevertheless. The breakfasts were sumptuous, and the beautiful courtyard relaxing. The location on a quiet, safe street was a plus. Peaceful, yet it was very close to the railroad and bus stations, and within easy walking distance (no more than about 20 minutes) of almost all of the "Duomo side" of Florence..
I am always a little hesitant about booking hotels in Europe because the photos on the websites are often ...well...not as the actual hotel appears. In this case the photos on the website do the hotel injustice. This is a gem.This does not look like much from the street but once inside, it is gorgeous.
The rooms are large and clean and acceptable even by North American standards. The breakfast room and food is very good and plentiful.The courtyard within the hotel is a tranquile and pleasant surprise for having that nightcap after an exhausting day walking (and spending) in Florence.
The staff is outstanding. They are as good a tour guide as found anywhere and their recommendations for tours, resturaunts and even when to go to local sites are invaluable. They will even make reservations for you.
Highly recommended hotel and thefore always fully booked. Oh, very small elevator though, so you and your luggage may have to make several trips, ha ha.
My friend and I stayed for three nights at the Rivoli in Florence. This was a lovely, quaint, friendly hotel where the staff were extremely pleasant and helpful. We asked for a room with a balcony and were given a very pleasant room at the rear which overlooked the hotel's courtyard areas and surrounding rooftops and roof gardens. The standard of cleanliness was very high - with clean, crisp white sheets provided every day! The breakfast buffet was good, with a hot choice each day and served by friendly staff. The hotel was well located within a stone's throw of the S M Novella train station and within 5 - 10 minutes walk of the main centre, the river and a whole host of restaurants and bars in the main piazza's etc. We thoroughly enjoyed our stay at the Rivoli and would recommend this hotel to others - but ask for a room to the rear as the front rooms, although perhaps slightly larger may be a bit dark and be affected by noise from the street.
Lived up to Expectations
There is no point repeating the comments on other reviews. The hotel is clean, comfortable and the staff are excellent. Ask for a room away from the front of the hotel as the street is noisy early in the morning. It seems local properties receive deliveries from approxiamately 5.00am. The outside bar courtyard area and additional garden at the back of the hotel are very quiet and relaxing
Spacious but Expensive
Stayed here in June. Location good, just a short walk from the train station. Easy to walk to all of the sites in Florence. Small patio area, nice on sunny days. Very adequate breakfast. Rooms were big (we had a quad) but decorated very basically. Little noisy facing the street.
We stayed from April 1st to 10th 2006. We went with a tour group, so we didnt need to take our bags up. The elevator(only one) is so small that only two people can fit, maybe three skinny ones. Many of us decided to climb stairs. The rooms are good, at least we got one with balcony and courtyard view, better than the street. This hotel is pretty central, but you will need to walk a little to get to the piazza Di la Signora(where the status and Uffici are) after you got to the main places, you can walk everywhere easily.For people that dont like to walk far, this maybe not the best one.Service ok, breakfast good.
First Class Service
Great help from the front desk who were able to assist with numerous issues easy or difficult. The air conditioning works great. The room was quiet even when Italy won the World Cup! Near train station, landmarks. Central Market not far away. Excellent location.
Terrible Service! Uncaring and Callous
Our family spent three nights at the Hotel Rivoli at the end of out three weeks in Europe. Our journey was intentionally flexible so we would usually book hotels a few days in advance online and live by the Trip Advisor Reviews. Thanks to the great reviews we found some hotels along the way that were real gems! Unfortunately, this was no gem, it could have been very good but contrary to other reviews the service was awful and uncaring.
It all started a few seconds after we arrived, the desk manager informed us that we had booked a double room not a triple. I suggested we review the document from Expedia in his hand, at the top read Triple Room. His answer was yes but you selected a double bed. I explained to him that there were only two choices on the online form, twin or double, but no matter I selected and paid the premium for a tripple. He responded that even though I paid for a tripple because I had selected a double-bed I get a double room. This ridiculous exchange went on for fifteen minutes when he finally acknowledged that he was not sure he had a triple and wanted to keep one open for a guest who may stay another day. I finally prevailed.
I was hoping that this was an isolated incident and the other staff would be more service oriented. My hopes quickly faded as I interacted with Team Rivoli, I asked for a restaurant recommendation, the reply was an arm pointing to the east stating that there are many good restaurants that direction. I did find that the bartender was kind and helpful, I hope someone reads this review from the hotel and promotes him to manager.
Bottom-line, don’t trust that you will get what you paid for or that they will honor your online reservation. I see others reviewing this site have been turned away, not a pleasant experience after a day of travel and five blocks from the train station. The location is convenient, the rooms are ok, however the pillows are unimaginably hard and thick, and the bathroom was a contortionist’s dream - 9 feet long by 3 feet wide. The price was reasonable presuming they give you what you paid for, but there are much better hotel options, regrettably not available for me, if you are traveling in the off season – not in August.
In summary, this is the most disappointing hotel service experience of my many nights in hotel rooms, a true case study in bad hotel management. If they can get their act together, hire some professionals and show some integrity and caring, they may well find themselves in the top ten of the Trip advisor list.
Location downtown but hard to find due to many one way streets. Parking in the street is free but the hotel need to know the licenseplate number in advance. Otherwise it is not allowed to drive around or park in the downtown area.
An old building updated with care to modern standard. Very different but nice rooms, som with a little privat patio with table and stools. A very nice courtyard away from the noise of the city with first class barservice and a small pool. You can find bathrobes in your room.
Breakfast buffet very good. Very friendly service from the hotels staff.
Nothing great, nothing bad
I stayed at this hotel for 3 days at the end of Sep '06. I didn't want to write a review as this was the beginning of my vacation and I wanted to see what the other hotels were like in Italy (1st time in Italy) before I gave it a review. We'll i'm at the end of my trip and I think the hotel is just average. This hotel was booked for me by gate1 so I didn't really have a choice but the room I got was pretty average. I'm not sure what I ended up paying since it was booked through the travel agency but it was really just average. There was absolutely nothing special about this place. The guy at the front desk was kinda rude and not very friendly, the room was small (even compared to other Italy hotels) but on a positive note, it was close to everything, and it was fairly clean. Breakfast was a little better than the average breakfasts i've had in Italy. If you can't find a great hotel in Florence, this one isn't bad.
Cappella Brancacci, Masaccio's Tribute Money
An ariel shot of the plaza
Basilica di Santa Croce (Florence, Italy)
Livorno to Florence!
We have just booked our cruise for next June, and will be returning to Livorno/Florence. This time we wanted to take a train from the port to Florence, and would love to know the following:
Distance/time from harbour to station in Livorno
Cost/time from Livorno to Florence.
Distance/time from Station to Academia/Ufizzi
We are interested in the guided tours for the Academia and Ufizzi but fear that the one I have found for 16.15 at the Ufizzi will be too late, as our ship sails (with or without us !!) at 19.00. Do different ticket agencies offer different times??
Also, We would also like to find a nice traditional restaurant for lunch, can anyone recommend a good area to head for? Thank you all for taking the time to help.
Re: Livorno to Florence!
This tour is at 14:30, and I'm sure there are more if you search.
You could buy your ticket online beforehand and do your own tour, of course.
Walking to the station takes around 20 - 30 mins from the docks, slightly uphill, so you'd be better off with a taxi imo.
The Ufizzi is about 10/15 minutes walk from S.Maria Novella station, perhaps a little more if you need to get your bearings.
http://www.trenitalia.com/en/index.html for train times and fares.