Horrible!!! Don't stay here!!! They have bugs that bite!!!
Do not stay at this hotel!!! I am warning anyone who is considering booking this hotel. Although the hotel looks nice, there are other things people should know about it.
My friend and I booked this hotel for 2 nights and on the first night there, my friend woke me up around 3am because she was getting bit by bugs. I went to go check her bed and there were these little black bugs crawling over her bed. I went to go check my bed also, and they were crawling under my pillow. Apparently, they come out when it is dark. We were moved to another room but spent most of the remaining night awake, paranoid about more bugs and also kept the lights on. When we checked out, we asked for at least a partial refund for the first night but the reservation manager, Renato Campestrina, refused saying that we had booked through a travel agency.
When we got back to the States, the problem became more serious because both my friend and I had caught some form of scabies. I called the travel agency and they said that they would talk to the hotel. I received an email saying that the manager was still refusing because he said it was basically our fault and that we had probably opened the window. One would wonder why I would open a window when the room was freezing cold and it was raining. He said that we had probably been bit by mosquitos but I have a doctor's note and I have pictures of my arm breaking out in hives, and I can tell you that those are not mosquito bites. I am quite ------ off about the lack of concern from this hotel and I would really advise everyone to stay away from here if you want to avoid going to the doctor and pay about an additional $200 in medication.
Do not book this hotel!!!!
