Hotel Lorenzo Il Magnifico

Via Lorenzo Il Magnifico, 25, Florence, Tuscany, 50129, Italy
#755 of 915 hotels in Florence
Bad (2.0 out of 5.0) 1 review
StuartSage's Profile Photo

Not what it's cracked up to be....

Bad (2.0 of 5.0 stars)
by written on September 21, 2004

The hotel website looks lovely and the hotel is beautifully decorated - it's just a shame that it does not match the expectations that you have when booking!

We stayed at this hotel for 3 nights - on arrival we were shown into a lovely looking room - or so we thought...But when we threw back the curtain to see the "view" - all we were greeted with was a wall and a window about 3 inches high by 4 feet long!!!!!

We complained about the window only to be told that the hotel was fully booked. That night we then realised that the walls were paper thin - our next door neighbours went to the bathroom a number of times - unzipped cases, had showers etc - we could hear EVERYTHING.

In the morning we complained again to be faced with an arrogant and unhelpful manageress who was totally unwilling to help. However when faced with the threat of giving our money back or moving us to another hotel eventually moved us into a new room with a window!

Which brings me onto the final problem - the hotel is definitely NOT in a quiet street - it's on a main road at least 20 minutes walk from the Duomo and the centre of the city - don't believe the "just 10 mins walk" speech!

Overall the hotel could be lovely, the decorations and cleanliness are great - it's just a shame that our stay was let down by arrogant unhelpful staff and poor facilities.

My advice - give it a miss & get somewhere central!

Unique Quality: None!

Directions: Out of the centre - 20 mins walk!

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