We stayed at this hotel for 3 nights - on arrival we were shown into a lovely looking room - or so we thought...But when we threw back the curtain to see the "view" - all we were greeted with was a wall and a window about 3 inches high by 4 feet long!!!!!
We complained about the window only to be told that the hotel was fully booked. That night we then realised that the walls were paper thin - our next door neighbours went to the bathroom a number of times - unzipped cases, had showers etc - we could hear EVERYTHING.
In the morning we complained again to be faced with an arrogant and unhelpful manageress who was totally unwilling to help. However when faced with the threat of giving our money back or moving us to another hotel eventually moved us into a new room with a window!
Which brings me onto the final problem - the hotel is definitely NOT in a quiet street - it's on a main road at least 20 minutes walk from the Duomo and the centre of the city - don't believe the "just 10 mins walk" speech!
Overall the hotel could be lovely, the decorations and cleanliness are great - it's just a shame that our stay was let down by arrogant unhelpful staff and poor facilities.
My advice - give it a miss & get somewhere central!
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