The room was spotless, well fitted, and room service was efficient and thorough. The air conditioning is noisy, but at least it does cool the room down.
Its ideally situated within the city walls but just a little out of the main tourist line so its quiet. It is only a few minutes walk to get into the centre of Lucca's sights.
The staff are all very friendly and so helpful in finding out any information needed, timetables or restaurant bookings.