More about Hotel Relais dell'Orologio
Lovely little luxury hotel
Also doing this in a back to front manner. We've just returned from 3 nights at this hotel and looked up the reviews once we got back. From our collection at Pisa airport by the Hotel MPV with uniformed driver to being dropped back in the same manner we found the Hotel charming.
The location is ideally located for walking around this medieval city. Just a 3 minute walk to the famous leaning tower. The staff were charming, spoke fluent English as well as Italian, and highly attentive.
Our room was 219 on the second floor right next door to the two elevators. It is of a standard size for a historic building which has been sympathetically restored. There is a modern bathroom, a double bed, a small table and 2 chairs. Modern flatscreen TV with just the Italian channels (for goodness sake's you're in Italy, watch what they do!). Plenty of hanging space, a combination safe (big enough for a laptop), a complimentary mini bar and a very nice antique chest of drawers which the TV sits on top of.
The bathroom has a loo, bath, power shower, hair drier, bidet and hand basin. Very attractively finished in light brown marble and a huge towel rail. There were also 2 bathrobes and numerous towels, soaps and shampoo's etc provided.
With double glazed windows, blinds, blackout curtains and net curtains we didn't hear any street noise whatsoever. This despite the numerous church bells etc that are very close by.
Breakfast is a continental buffet type of arrangment in the downstairs restaraunt. It was too cold to go outside when we were there, but this extends into the paved garden which is very nicely laid out to the rear. The amout and types of food on offer was plenty to cater for most tastes.
At 5pm daily there is free tea and cakes etc in the lounge on the 3rd floor for all guests. The big fire was lit and we enjoyed the big armchairs and sofas up there. Well worth popping back from exploring the city for and taking a much needed rest.
We had dinner there on one night and it was of a quality you would find in a 2 star restaraunt anywhere in the world. Mostly local fare on offer, very varied and extremely fresh ingredients. But be warned, it's not cheap to eat here. We spent 180 euros for two persons, with a bottle of good wine for 3 courses.
In short, if you want modern and multinational chain-type of accomodation, you won't find it at the Hotel Relais dell’Orologio. Should you be searching for unique accomodation which will leave you with a relaxed venue to explore from, rather than a resort hotel to base yourself in, you'll love it. We did. Mr & Mrs Kenny, London, England
lovely hotel with friendly helpful staff
We had a short stay in Pisa and chose this hotel after reading recent reviews on this site. The hotel is so close to the leaning tower, only a short walk. As we expected the rooms were small but comfortable. The mini bar had non alcoholic drinks for free but nothing else. We had a comfortable stay and were made really welcome by all the staff who did all they could to help our every need.
The only downside was the restuarant which was very expensive. Pisa is a lovely place. We meandered through small streets away from the main shopping area and really enjoyed our stay.
I would recommend the hotel and would stay again.
Ripped Off at the Orologio
This is NOT a five star hotel although the prices are very five star. Despite a very warm and friendly welcome from the staff on reception, the room was barely 3-star. It was dusty, noisy from the kitchen being above and very small. The breakfast was very unappetising, lukewarm and shabby. Some nice furniture was dotted around but some staff were positively frosty. Don't go there.
Not 5 star in anyway
This hotel is way too over priced. The staff are amazing however and very eager to please. The rooms are minute which in itself is not bad but it's difficult getting clothes in and out of the wardrobe (which is tiny). The bathroom had a light fitting missing and a light bulb out as did the hallway. There were lots of inconsistencies, sometimes chocolates left, sometimes mini bar not stocked. The hair drier was a fixed thing in the bathroom which got too hot to hold and was alarmingly slow. The shower door did not fit properly and towels had to be used to mop up the water from the floor. We were offered a drink by the owner prior to going out for dinner and were then charged for the scotch not for the cheap wine. A scotch and coke cost Eur 20 with 12 for the scotch and 8 for the coke.
The hotel is pretty and clean and in a close location to the leaning tower and Duomo. However, it would be interesting to find out how a 5 star rating was achieved.
Again the staff were amazing, extremely helpful and kind.
Expensive- but this is Pisa!
After touring for seven nights this was our last stop before returning home. The hotel is very small but it is in walking distance of the leaning tower in an old city. The rate is very high but all business in Pisa capitalizes on the tower, which is a shame as the city (older than Rome allegedly) has city walls, a cathedral and an ecological park on the outskirts. When we stayed in a suite in the Marches region it cost €185, in this hotel it was €320 for a double deluxe room. Most of the reception staff were helpful with the exception of one who claimed not to know a restaurant we enquired about that was only round the corner from the hotel. We went anyway, without a reservation and got a table in the line of the door, so cold. The breakfast at this hotel was very good, probably out of the seven we partook of #3 in order of quality.
Wouldn't recommend it.
Not a 5 star hotel, at least for Americans facing a declining dollar.
Staff was five star. My husband had to leave on an early flight and the deskman was kind enough to get him coffee and a little something to eat. We chose it for our last night when the place we stayed at when we first came to Pisa couldn't print out boarding passes (yes. there is an internet cafe in the tower plaze area, so we were being sort of silly).
Excellent English at the desk. I did not need to use my awful Italian at all.
Nice common rooms. Good location, but there are lots of far less expensive and equally comfortable places in the same location. Lighting was too dark everywhere for my middle-aged eyes.
No English language TV (I was still recovering from being sick, so it would have been nice).
Food was average at breakfast, but we appreciated that softdrinks, water, juice in minibar were gratis.
The place is nicely decorated, but, somehow, it seemed like it needed maintenance. I can't place that feeling, so take that with a grain of salt.
BUT, tiny, tiny rooms. Think 1/3 the size of a Hampton Inn room. (OK, the Hampton beds are equal to this place, but not their linens and I've never seen a Hampton Inn with thoughtful wall paintings and stencils on the ceilings).
Avoid Rm 207. We had to change rooms. We wondered, given that the hotel was not full, why they put us there in the first place.
Realis Rude and Rip off
The hotel decor is as expected, its pleasant and the hotel is in a very good location but this is not what I would consider a 5 star hotel. I have stayed at many excellent hotels in Europe and worldwide , they have been from 3-5 star and also boutique to luxury standards. This hotel ranked in the lowest group for me. The staff often make or break a stay alongside the decor for many people, on this occassion I found the staff smug, unhelpful and very unwilling to take accountability for some faults in the services we had paid for. The excuses rolled from them like water from a mountain stream , none of which solved the issues nor abstained them from the basic fact that they took money for failure to provide promised services, in the UK this is known as breaking a contract or more basically Theft! The weather was warm and the air conditioning did not work, the room was 27 degrees and we had to sleep with the window open, so noise ensured a terrible nights sleep before an early flight ! We asked several times for a fix, but the shrugging of shoulders occured along with many excuses, including the excuse that the prior day was a bank holiday, thius was not reflected in my price so I did not expect it to be reflected in the basic service and ammenities.
Also there is no in house ironing service/facility , for a five star this was unacceptable in my mind, they offered to send it out, at a cost to the customer , 5 Euros per item - They don't tell you that on the web site.
Finally the restaurant and Garden look great if you can suffer sleasy comments from the head waiter , I never recieved such low degrading comments in any cafe, Osteria, Trattoria in Italy all month until I arrived at this supposed 5 star establishment. If you want an overnight stay go elsewhere, it will be cheaper, this hotel is not worth the money for a 5 star sign and a 2 star service !!
A 3 Star Hotel.
We arrived at the hotel expecting something pretty special from "the only 5 star hotel in Pisa", oh dear, how dissapointed we were! The arrogant front desk staff said that we did not have a booking. Half an hour later after much toing & froing a fax arrived with our names on it showing the booking from Last Minute. com. Interestingly this showed the financial breakdown indicating that we had paid double the amount that Last Minute had paid them for our "bargain break".
The room was ridiculously small as was the bathroom which had most of it's fittings hanging precariously. No bath in a 5 star hotel is a first for me, as was no mini-bar and no room. Rooms aside the hotel didn't really offer anything like maps, recommendations of where to go, car hire etc.
Pisa is a small town with excellent eateries and cafes. We were there 5 for five days and car rental is a must as the town is situated well for trips to Florence, Livorno, San Gimigano and all of the beautiful Tuscan countryside.
The one good thing with the hotel is that everything is walkable, I'm grabbing at straws here as all hotels are well situated here because of the town's size!
The buffet breakfast was good but limited and we were given a free glass of wine.
All in all a tastefully decorated 3 star hotel in a 5 star town. Stay somwhere else but definitely visit Pisa.
This hotel is not what you would expect from the 5 star rating. Dinner in the restaurant was very overpriced and we felt tricked on some of the charges. 10 euro service charge for bread! written in small print at the end of the menu. Much higher prices than most good restaurants in Italy without exceptional quality. They don't give you a wine list unless you ask and we and the people next to us just asked the waiter for a glass of good local wine. Mistake.
The hotel staff was nice to us but the overall feeling of the hotel was a bit dusty and dirty. The location is excellent for visiting the tower and cathedral if you have limited time as it is a short walk.