Appartamenti Grimaldi

Sestiere Cannaregio 4385, Venice, Veneto, 30131, Italy
#649 of 843 hotels in Venice
1 review

Bad Risk

by written on August 10, 2010

Grimaldi Apartments... do not touch them even with a ten foot pole.

I booked an apartment with Grimaldi Apartments in Venice for July of this year through the Booking.com website. Prior to booking I was put in touch with a Grimaldi rep who was fast to reply and nothing but helpful in an exchange of several e-mails.

Once my credit card was charged by Booking.com for the full cost of the apartment, however, all replies from Grimaldi to my e-mail suddenly stopped. To test my suspicions I had a friend inquire via several e-mails from a different address about available apartments… all of which received prompt replies. There was no mistake in any e-mail address and I am convinced that my latter correspondence to Grimaldi Apartments was willfully ignored.

I then checked the internet for independent reviews of Grimaldi Apartments and found no less than five separate clients who told identical stories of how, after arriving in Venice, their contacts were nowhere to be found and could not be reached by phone. In all cases the clients were left to fend for themselves with no access to the apartments for which they had paid.

All this apparent neglect added up to unacceptable risk in my opinion so I cancelled my booking with this simple explanation... if I can't count on Grimaldi Apartments to make small time to reply to my e-mail, how am I supposed to feel confident that it will suffer the inconvenience of meeting me at the Venice dock when I have three kids ready to crash?

Now despite the fact that I cancelled my booking with almost seven weeks of notice there is no way I'm going to get any of my money back since the booking is non-refundable.

So be forewarned… think twice before you gamble the full cost of an apartment in Venice with Grimaldi Apartments. This firm is not at all sympathetic or accountable to its clients. I learned that my only protection with a booking firm that proves elusive is the unpaid balance of my apartment. I’ll never forfeit that money up front again!

  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Venice Travel Forum

Need advice about Venice, Italy? Visit the Travel Forum for Venice and ask our Answer Gurus.

Latest Venice hotel reviews

Starhotels Splendid Suisse
Great (4.0 out of 5.0) 1 Review
Sofitel Venezia
Best (5.0 out of 5.0) 1 Review
Hotel Rialto Venezia
Great (4.0 out of 5.0) 5 Reviews
Bernardi Semenzato
Great (4.0 out of 5.0) 9 Reviews
Hotel Becher
Best (5.0 out of 5.0) 1 Review
Hotel Antiche Figure
Best (5.0 out of 5.0) 6 Reviews
Ostello di Venezia (Youth Hostel)
Pleasant (2.5 out of 5.0) 7 Reviews
Locanda Remedio - Dependance Hotel Colombina
Very Good (3.5 out of 5.0) 2 Reviews
Hotel Bucintoro
Best (5.0 out of 5.0) 1 Review
Hotel American
Great (4.0 out of 5.0) 5 Reviews
Casa Sant'andrea Hotel Venice
Great (4.0 out of 5.0) 2 Reviews
 
Explore Deeper into Venice
Gondola
Things to Do
Rialto Bridge
Things to Do
Basilica di San Marco
Things to Do
Canal Grande
Things to Do
Ponte dei Sospiri
Things to Do
By water taxi (& private boats)
Transportation
Gondola
Transportation
Murano Island
Things to Do
Traghetto
Transportation
Walking (incl. city maps)
Transportation
Food, wine and sweets
Shopping
Isola Murano
Off The Beaten Path
Churches
Off The Beaten Path
By cruise ship
Transportation
Scala Contarini del Bovolo
Off The Beaten Path
Ghetto
Off The Beaten Path
Burano Lace
Shopping
Lido di Venezia
Off The Beaten Path
Other Islands
Off The Beaten Path
Street Sellers (fake products)
Shopping
Markets
Favorites
By car (incl. parking)
Transportation
Pigeons
Tourist Traps
Trattoria Sempione
Restaurants
Brek Ristorante
Restaurants
Ristorante alla Madonna
Restaurants
Tipping/Restaurant Charges
Local Customs
Churches
Favorites
Winged lions
Local Customs
Harry's Bar
Nightlife
(Supermarkets, markets)
Restaurants
Ai Sportivi
Restaurants
Books
Shopping
Bridges
Favorites
Travel preparation, books and maps
Favorites
Caffè Ristorante Quadri
Restaurants
Gondole
Favorites
Islands of the lagoon
Favorites
Blu Room Salsa dancing
Nightlife
Pigeons
Local Customs