Satisfaction Very Good
Value Score No Data
Good For Couples
We stayed at this B&B 3 nights in late Sept/early Oct, 2012, one night pre cruise and 2 nights a week later after our cruise. Our primary influencing factor behind selecting this B&B was it's recommendation in Rick Steve's Italy Tour Book. Even booking about two months in advance, we felt very lucky to have snagged it. Most of the other Inns we had inquired about were already booked. We did not feel as lucky upon arrival and seriously began to question Rick Steve's judgement.
The room was described by staff in email confirmation as: "1 beautiful double room in tipical Venitian style with private bath/shower at 110 Euro per night, breakfast included." Room was actually quite dated, bath in dire need of remodel, wallpaper peeling and scotch taped. No phone, no T.V, mattress of rather poor quality, table lamps with burnt out bulbs, towel bars that fell off the wall when used.. Breakfast consisted of a cappuccino, orange juice, a crescent, and a small packaged toast. Not very much. As there is no dining area, breakfast is bought to your room at a prearranged time.
Unique Quality: Wireless internet is included
Directions: At Zattere, near Accademia bridge, right on canale de le Romite (Eremite).
Terrible Staff, Horrible Service
We had reserved a single and double - we found the rooms nicely furnished.
However, the single had no towels when we first arrived and the lightbulb in the bathroom needed replacing. These problems were easily corrected - but the blonde lady at the desk was rude and seemed impatient with us whenever we asked her anything. Breakfast consisted of a basket of different dry crackers. Staff was not very helpful and cold in general. A guy working the front desk at one point also stood outside our window smoking and talking on the phone for hours , with the smoke drifting into our room. We didn't want to keep complaining, so we turned on the ceiling fan and dealt with it.
The big issue that came up was our travel alarm clock had broken earlier. This previously hadn't been a problem for us because the other traveler (staying in the single room) still had one and was able to call us each morning to wake us. But this hotel didn't have phones in rooms so we weren't able to get a wake-up call. Furthermore, the double room we were staying in was actually in different building from our companion in the single room - a smaller building across from main hotel.
This was alright until the last day we had to be up very early to make our flight home. We asked the blonde lady if she had an alarm clock we could borrow - she had one, but the battery was dead and she didn't have a replacement. She was extremely rude and uncaring about our situation, claiming the hotel "wasn't a 5-star hotel." We weren't expecting - or asking for - 5-star service. An alarm clock was a basic need for us! She said she might be able to come knock on our door when we needed to wake up - but also made it clear she was very busy and might not have time. She seemed very indignant and put-out . . . I understand we weren't staying at "a 5-star hotel" - we didn't want to stay at a 5-star hotel. I didn't think we were asking for anything unreasonable given we had to be at the airport. Not what I call good customer service. At all.
Directions: Near Accademia Bridge and Zattere stop.
A 'reasonable' Two Star
We had friends who had a great stay at Locando San Trovaso. Rooms were slightly more than basic, but spotlessly clean with good bathrooms. Their room overlooked a small canal, although romantic in the early evening hours, became alive the following morning with the normal every day boat traffic. Remember, this is not Disneyland, but a real, working class city.
All the main areas of interest are within very easy walking distance.There is a grocery store and often visited wine bar close by, with two vaporetta stops within a couple of minutes walk. If you take vaporetta Line 51 from the train station, you arrive almost outside the hotel door fifteen minutes later.
Breakfast is adequate, a tad sparse for the price, and includes a cello wrapped package of dry toast and bun, plus coffee (?).
I will attempt to take a photo some time this week of the exterior, but meanwhile, I will use one from their web site.
Unique Quality: A reasonably priced, Two Star B&B.
Directions: From train station "S.Lucia" or car/bus terminal "Piazzale Roma", take vaporetta 51 or 82, get off at Zattere stop, turn left, first on your right, walk Calle Trevisan; cross 2 little bridges and to your right, yellow house, Calle Pometti 1351.
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