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Lovely setting and friendly staff
We have just returned from our wedding in Venice where we stayed at the San Cassiano for 4 nights. Due to a problem with our booking we stayed in 3 different rooms during this time.
The first was a courtyard suite on the second floor. Although it did not have the canal view that we thought we had booked, the room was very comfortable, clean and spacious with wonderful high ceilings and a spotless bathroom. It was also handy being opposite the breakfast room - here I must mention the wonderful views from the breakfast terrace (if you are lucky enough to get an outside table which we were every morning), and the perfectly adequate breakfast buffet with hot and cold selections.
The second room is the reason the hotel did not get 5/5. We were moved to a canal view room on the ground floor which was far from standard. The room was small and dingy and in need of decoration with fixtures hanging off the walls, the bathroom was tiny and old, and the noise from the canal was immense. We complained and the staff were very understanding and helpful but could not move us until the next day.
Our final room where we spent the last 2 nights of our stay was a canal view suite on the top floor. The room was exceptional. It was huge with 2 large windows looking on to the canal, a seating area and a high beamed ceiling as we were in the eaves. The room had a lot of character and was a lovely end to our stay. Staff were friendly and helpful at all times.
The moral is do not insist on a canal view room if it means being relegated to the dungeon and if you can afford it book a suit.
The location is great as you are only a 10min walk to Rialto but far enough away from the crowds to enjoy a relaxing stroll and some space.
Must also mention the small terrace/landing stage over the canal as a wonderful place to sit with a drink and watch the world go by.
