Apollo Hotel

3 out of 5 stars3 Stars

St. Saviour's Road, St. Helier, JE2 4GJ, United Kingdom
Apollo Hotel
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84%

Satisfaction Very Good
Excellent
17%
60
Very Good
44%
155
Average
23%
84
Poor
8%
29
Terrible
6%
23

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Families
  • Families72
  • Couples71
  • Solo58
  • Business37

More about Apollo Hotel

Not like its sister hotel

by TripAdvisor Member davidw70

The Apollo hotel in Basingstoke has a very good reputation, so I thought a couple of days in Jersey staying at its sister hotel would be OK.

The car park was very small, and little room for anything bigger than a Fiesta. Check-in went OK and the room looked very tired, although acceptable. On closer inspection, however, the floorboards squeaked, the bed was uncomfortable, the TV had only 3 English channels (I was able to retune to get a fourth) and the bath was a potential hazard; the non-slip mat provided for showering didn't want to grip to the tub and slipped as I stepped onto it!

Other strange things: breakfast didn't start until 7:30am - I arrived at 7:28 and told to come back (it wasn't worth coming back either as I'm sure the sausages only had a trace of meat in them); reception didn't open until 8am so it was necessary to check-out the night before for early departures.

On the good side, it was a nice walk into town and the marina. There were also good outdoor & indoor pools.

Not bad at all - but beware of that shower!

by TripAdvisor Member paulh_reading

Stayed at the Apollo in Jersey between 16-19 June, weather in Jersey was raging hot which was a bonus.
Upon arrival the staff were quite friendly, spent the first afternoon relaxing round the pool. fair number of sunbeds and the pool is nice if a little cold.
Hotel also has indoor pool and Jacuzzi which are nice.
Room was a superior double, spacious with a giant 4 poster bed, which was made-up daily with fresh linen and towels.
Bathroom was fine, but the shower is totally impossible to regulate, one moment blazing hot the next freezing cold, still added to the fun I suppose.
Breakfast is self service, plenty on offer and fair quality.
Decent Indian restaurant opposite the hotel, good prices and freindly staff.
I found the hotel slightly dated (very 80's) but my other half liked the less then modern style.
Town centre is only 5 minute walk away and the hotel has a small on-site car-park.
Overall ejoyed the stay and would go back.

Shame about the dining room regime

by A TripAdvisor Member

Good base for seeing the island. Located near to shops and 10 to 15 minute walk away from harbour. Fairly average hotel with mainly friendly staff (especially Dee). Our room was a little cramped but had nice view over pool - worth paying extra £10 per night for this. Had good facilities with the two pools and great sun bathing area with sun loungers. Entertainment awful - just a very nice man playing keyboard which was very repetitive night after night.
Breakfast was in main dining room which was laid out like a canteen. You were directed to your table by male attendant which seemed ridiculous. You would end up sitting right next to other occupied tables when there was plenty of space around for you to find your own table and sit where you preferred. I don't know how you got a window seat - perhaps you had to tip this person! Having said this breakfast was good, plenty of choice and tasty. Although did not have evening meal the dining room looked more pleasant at night. Plenty of places nearby to eat out.

.

Good Location

by TripAdvisor Member mascarasnake

The location of this hotel is a short stroll from the main shopping area of St Helier. Our bedroom (std dbl) was VERY small as was the bathroom. Bed Linen and towels were clean. Breakfast was adequate but limited. The outside pool was great for children. The indoor facilities (pool, sauna, gym etc) although we didnt use them seeemed okay. We ate out for dinner so unable to comment on the standard but the menu didnt tempt us as was not exciting. The decor was tired and needed updating.The staff were all helpful, polite and courteous. This hotel In our opinion was an average 3 star. Ideal as a base near the centre.

better than the reviews suggest

by TripAdvisor Member Katy20

After booking for 6 nights at this hotel I read some reviews and got a bit concerned. However the hotel is good value and has some really lovely features. Don't be put off by reviews people seem to expect 5 star facilities from a 3 star hotel. The swimming pools are great, breakfasts include everything you want, the staff were helpful and friendly and our room was clean with the usual bits and pieces.
The car park is a bit of a nightmare as the spaces are small and sometimes difficult to access, but if you are stuck you can block someone in and leave the keys at reception. If you are new to St Helier, the hotel is not very obvious as it has a small frontage and the car park is at the back. it would be best to get really clear instructions before you go - we drove around one way systems for at least 45 mins trying to work out where to go.

I would go back again and so would my 12 year old daughter.

Very poor standards

by TripAdvisor Member Dora09

I stay in a lot of hotels and certainly do not expect five star standards in a three star hotel - but I do expect accommodation to be clean, safe and quiet. The Apollo is none of these. My room, which as tiny, was on the third floor and directly above a fan or extractor, when this was on the noise was very loud and the whole room vibrated. Quite frightening. The lift was small (room for one slim person and a suitcase), the door took several attempts before it shut and when in motion the lift shuddered slowly up and down, seemingly on the verge of complete breakdown. Trying to use the stairs as an alternative made me wonder how long it would take to evacuate the hotel in case of a fire or other emergency. It is an old, rambling building and stairs and corridors seem endless.

The bed linen and towels were very worn and the beds narrow and uncomfortable. Neither the pools or the restaurant looked very clean. There is a faint but unpleasant smell in some areas of the hotel.

Overall, I am very suprised that this hotel has retained 3 AA stars. It certainly didn't offer an acceptable standard during my stay.

Disappointing

by TripAdvisor Member ***************

The website is a little generous in the appearance of this hotel. It is dated and in need of decoration. The pools are ok but the rest of the hotel really needs updating. The restaurant is very drab looking and the staff were all miserable. The room was a superior room which was overlooking the pool. It was very small and the four poster bed made it looked overcrowded and was far too big for the room. The bathroom was not nice at all. Cracked and loose tiles on the floor, the sink was loose. The shower was impossible to use. You could not regulate the temperature coming out of the very small shower head and boiling hot water poured out of the tap at the same time as the supposed controlled water coming out of the shower. So you washed with water that kept going hot and cold and in the meantime scaled your feet! Breakfast was ok, but nothing special. Tables in the restaurant were so close together you couldn't walk between some of them and this put us off eating dinner in there. The "entertainment" was someone playing an electric organ in the bar area. The only good point is that the hotel is very central and only 5 mins walk into town. Don't get the taxi from the airport to the hotel though. It cost £14 for a 10 min journey. The bus costs £1.60 each!

A fair appraisal!

by TripAdvisor Member YourfriendWend

Having read the reviews we were pretty anxious about this Hotel but were pleasantly surprised. The Hotel is in a superb location, really local to many restaurants and the main shopping area.
We had a family room which had twin beds in the main area and bunk beds in the annex . It was clean and nice with TV etc and en suite facilities. It did overlook the road but this really was not that much of a problem, there was not that much traffic in the night.
It is true that the worst part is the car park which is tricky to find first time and small, also on a steep hill. It is best to get a map of St Helier in advance as the one way system rivals Barcelona!
The lift was fine -we used it everyday - all 4 of us at a time so don't understand previous review! The pools are fab, we loved the indoor pool and jacuzzi. We were mislead by Reception when we needed a Doctor - they are actually free to English travellers. This Hotel was a great base for our family holiday, the breakfasts good and rooms spotless. Most staff pretty friendly & helpful. Would recommend this as a 3 star Hotel - it does exactly what it says on the label! Please don't be too discouraged by all the negative reviews on the Apollo - we have considerable experience of Hotels and this really is perfectly ok.

loved it!

by TripAdvisor Member runnerss

We chose the apollo for our break in jersey. The service was good, the staff pleasant and obliging. Breakfasts were of a high quality, the leisure facilities were good and the bedrooms were comfortable and well maintained. We will certainly recommend it to our friends!

nice hotel in great location

by TripAdvisor Member diverjon

This hotel is good value for money with indoor and outdoor pools parking and 2 min walk from the main shopping street in jersey, the rooms are good and clean the restaurnat is a bit dull but loads of restaurants nearby and the hotel has its own sports pub which is very good value and food is good.

would recommend and we will return if we visit Jersey again

Photos

Elizabeth Castle at hide tideElizabeth Castle at hide tide

Comments

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 Apollo Hotel

We've found that other people looking for this hotel also know it by these names:

Apollo Hotel Jersey
Jersey Hotel Apollo
Apollo Hotel St Helier
Apollo St Helier

Address: St. Saviour's Road, St. Helier, JE2 4GJ, United Kingdom