Grand Jersey

5 out of 5 stars5 Stars

The Esplanade, St. Helier, JE2 3QA, United Kingdom
Grand Jersey
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 45% more than similarly rated 5 star hotels

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Good For Families
  • Families83
  • Couples81
  • Solo73
  • Business79

More about Grand Jersey

The best overnight stay we have had in a long time.

by TripAdvisor Member JerseyElf

A copy of the email sent to the Management following our stay is below. Grand Jersey exceeded our expectations for quality and service and would definately chose this hotel again for an overnight stay and dinner. We cannot wait to go back!! The only 'down' side was that whilst the breakfast was all quality fresh produce, with lots of choice, we couldn't eat another thing!! Also we didn't take advantage of using the pool, although I have used it before on a Spa visit. The ambience and decor is very beautiful and soothing. (I was totally relaxed before my treatments started!!) As a local resident of Jersey, would also point out that the hotel is in a good location, town only being a 5/10 min walk, the beach is opposite and a great starting point for visiting all parts of the Island.

Dear Stephen/Management of Grand Jersey

I thought you would like to know that my husband and I had a really wonderful stay at your hotel. The room (235) was lovely and we loved the view of the park and bay.

Although we have been to the hotel a few times in the last year for drinks/Spa (your Spa also quite exceptional), we had not stayed overnight since our wedding reception, which was then under different ownership. We are very impressed with the refurbishment. Your staff are all attentive and friendly. We had a wonderful meal in Victoria's last night, accompanied by your duo 'Dicemen' who added a special touch to a special evening.

We are now looking forward to returning to you again and we will be singing your praises to our family and friends.

Thank you again

Tiny Room, poor value for money

by TripAdvisor Member rubric

I stay in St Helier a lot on business, so know the hotels there quite well. This was the first time I had stayed at the Grand.

Hotel decor and staff were fine - just what you expect from a 5*, but the room was one of the smallest I had ever seen, and the soundproofing was dreadful - you could hear every footstep as people went past outside. Meant it was a very bad nights sleep.

For the same money, you get a much nicer, quieter room at the Royal Yacht or the Pomme D'Or - both equivalent hotels in the same area.

I am sure the Grand has some good rooms, but you seem to need to pay 30% or so more for them than at nearby similar hotels. Not recommended unless you get a good discount rate - and then check very carefully what you are buying in advance.

Lovely newly refurbed hotel with fantastic new spa

by TripAdvisor Member SarahNew

We booked our short break for the end of July at the Grand for our Wedding Anniversary and got a good deal. However as we had emailed their customer services department to book the room and make other arrangements, there were problems. First of which became apparent at the airport when we were awaiting the hotel pick up we had arranged. No one came for 40 minutes so i rang the hotel who were confused about it as they had no record of my booking. They promised a call back once i notified them of the problem however they didn't. I rang them back and eventually i was assured someone was on there way. Not a good start to the holiday. (They took the transfer charge one way off the bill at the end of our stay).On arrival the reception staff were apologetic and very friendly and we shown to our room by a porter. The room was lovely overlooking Elizabeth Castle (note there is a main road outside the hotel and it can be noisy first thing in the morning despite the double glazing). It was high quality refurbed bathroom, illuminated headboard and good size flat screen telly. In the fridge each day was a complimentary bottle of mineral water. Also a bowl of fruit on arrival and a card wishing us a happy anniversary that was a nice touch. Because of the problem with the transfer not turning up, a bottle of wine was sent up as a sorry. We had arranged through email to have a table booked in the restaurant Victorias as we wanted our first night as half board. What an unforgetable experience that was! We arrived and let ourselves be known and from the way the waiter wrote us in, we obviously were not booked in as we requested. This, unbeknownst to us would lead to problems later. We were seated, and left with no menus for 5 minutes and waited another 15 minutes for the drinks menu. Finally we got a drink sorted 10 minutes after that and we still hadn't had our food order taken. Finally our order was taken 45 minutes after we had arrived. Half an hour later a small watery pot of soup was brought to us with bread. The bread was the best thing about it, the waitress very kindly brought another basket of bread after we finished the soup. The manager came over to us and apologised for the problem with lateness of the food and insinuated that people who hadn't booked were not priority and would have to wait. Now it wasn't our fault that the booking we had made throught the hotels reservation service had never been done. We were also paying good money for this meal £25 per head plus £20 for wine. Very overpriced for what we got. We ordered the steak dish with mangetout and a rosti. This arrived an hour after the starter and it was pitiful! Tiny piece of steak, with three pieces of mangetout and a fried piece of potato the size of a paperclip. This is what the chef called a rosti, thats wot i call not worth mentioning. A rosti in my eyes is rounded cake of fried potato and onion. Luckily we had ordered side dishes of fries and greens, however, there was about two tablespoons of each. Really poor. We eat out a lot at modern restaurants and this was appalling in comparison. I asked for cheese and crackers at dessert as we were still hungry. It was ok, the crackers were a little stale, but we were too peed off by this point to bother complaining to the rude restaurant manager. My advice, do not dine at Victorias go to the local restaurants in the side street next to the hotel. Go to Aromas restaurant and have the lamb. Its a tiny restaurant and it did the best lamb i have ever tasted. Also Kings in the centre of St Helier were friendly, the portions generous, the food really fresh and the service was excellent. The breakfast served in Victorias was really good, plenty of food at the buffet. We had breakfast delivered to our room for 3 of the days were were there for just £3 per delivery. The new spa is amazing, its new, the changing rooms are really clean and modern, the showers excellent, all Elemis stuff to use is provided, only downside there is only one cubicle to change in and the rest is communal. THe pool is fab, good size all mood lit with a jacuzzi at the edge of the pool. There is also a steam room, sauna and big aromatherapy showers that smell divine. Highly recommend that if you stay you use this facility. Use the bus service to get around St Helier it is really reliable and drops you at the door and picks you up from all major attractions. Try the Vineyard, the Durrell Zoo, Elizabeth Castle and Jersey Tunnels all excellent days out.

Fantastic weekend

by TripAdvisor Member lancashirelass23

Truly lovely hotel - the whole place oozes quality. Public areas are beautifully appointed, staff attentive and polite, rooms well funished - soft furnishings are sumptuous. Rooms are a tad on the small side, and one or two minor design flaws (we had to remove the tea tray from the wardrobe to make a cuppa), but the huge comfy bed and flat screen tv and lovely bathroom with huge shower head more than made up for it.

Leisure facilities are lovely too - the lack of natural light is so refreshingly relaxing, and the shower settings are great.

Wedding Anniversary

by TripAdvisor Member joys-of-spring

November 2008
21st wedding anniversary
As it was our anniversary we wanted to relax and spoil ourselves choosing Jersey and the Grand Hotel in order to do so. This indeed was a great decision because the experiences we enjoyed throughout a 4 night stay were fantastic. The hotel staff are extremely helpful, kind and genuinely interested in their guests. They are all very professional. The decor throughout all of the hotel from the minute one arrives looks fabulous and very inviting. There are 3 eating areas, each individual and offering different menus and pricing structures to suit all budgets. The Grand deserves all of it's awarded 4 stars. The Spa, fitness, relaxation rooms and treatments are well proportioned, the staff once again being friendly and knowledgeable.
Personal circumstances at home mean low income and a difficult lifestyle (special needs son) so we wanted to spoil ourselves and our experience was next to none. Brilliant.
It was nice seeing all the staff smiling and available and yet at the same time non-intrusive. Nothing was too much for them. The location of the Grand is perfect. We requested a sea view and got exactly that being able to watch the tides come and go, the vessels, the rocks, the bays, the fabulous sunsets and cloud formations. Nothing is far away regarding shops, museums etc and we even treat ourselves to go to the cinema which was 5 minutes walk away. We would love to go back and definitely recommend this hotel in all it offers. THANK YOU TO THE GRAND for a memorable wedding anniversary.

Great Hotel

by TripAdvisor Member bebe98

This is really a great hotel. Our room was lovely. We dined in the restaurant for Breakfast/ Lunch and Dinner and the food was fantastic. The staff were brilliant. I loved every minute of it.

Hard to fault

by TripAdvisor Member RusNewton

I stayed here for a week with my wife whilst setting up office & apartment in St Helier. We paid GBP 145 per night for a deluxe double room with park view, breakfast included.

The location is good, right on the Esplanade with views out over the bay (as long as you ask for a sea view - we had a partial sea view but mainly looked out over Peoples Park). The town centre is within easy walking distance (you can walk pretty much all the way across the town in 10-15mins). There is a small car park underneath the hotel which is handy because parking in St Helier is non-trivial: if you are spending the day in town, leave the car at the hotel!

On arrival staff welcomed us and checked us in quickly. Room was nicely furnished but was a bit on the small side, and hadn't been particularly well thought-out: if you are going to put the wardrobe right next to the bed, sliding doors are better than hinged ones or there's no room for two people to move past one another when dressing. Likewise, there was no mirror above the desk so although there was a hair-dryer, it had to be stretched across the room to be able to see what you were doing. Bathroom was very nice.

Breakfast was excellent, with both hot & cold buffet provided in the room tariff.

WiFi was unfortunately not included in the price - how can a business hotel provide free breakfast but propose to charge GBP 15 per day for WiFi?

From airport pick-up to drop off, it felt like not enough could be done for us!!....... what more can we say.

by TripAdvisor Member amavji

We stayed in this hotel in 2008 whilst planning our wedding on the island. As a result we then went on to choose this hotel in April 2009 for ourselves and wedding guests. I think the title says it all, the service received was excellent, the rooms were clean and not one of our guests had anything negative to say about the accommodation or service provided. The Breakfasts were also fabulous.

Even though our wedding was not being held in the hotel every member of staff was attentive to our needs and it really did feel like they couldn’t do enough. One or two members of staff particularly stand out in our minds (but we won’t embarrass them by listing them on here).

Overall the hotel is in a good position for exploring St Helier, and if you hire/have a car theres adequate parking.

The spa was also a dream to while away the early evenings in, and lets not get started on the Champagne Lounge, definately the place to relax with a good drink at the end of the day, even the food in here was top notch.

Overall we were ‘treated like royalty’. A big thumbs up from us and we would recommend anyone visiting the island to stay here, we will be sure to return next year and so on…….

romantic jersey holiday

by TripAdvisor Member cheechUk

This hotel was very lovely and elegant.
The rooms were stunning and very well furmished.
The hotel has excellent food and also very very good service.
The main thing that made our stay special was the fact that it is situated right across the road from the beach.
There is also a castle that is out in the middle of the bay that at niught time is all lit up and looks amazing.
It is in walking distance of shops restaurants and bars so you will always have something to do if you can tear yourself away from the beautiful hotel and its fercilities.

This is a fantastic hotel where they made it their top priority to make our family stay a wonderfully special experience

by TripAdvisor Member Bibi-crystal

We stayed in The Grand in April 2009 with members of our extended family. We had the most amazing time - the Hotel was absolutely faultless. Nothing was too much trouble, the rooms were beautiful, clean and tidy, and everyone, from the barmen and waiters to the Managers were extremely professional and helpful. The food was delicious and the spa facilities were as good as any we have visited in the West End of London. Our room looked out over the bay and the view was amazing. This hotel is so central - a great place to stay while exploring the island.

The Grand Hotel is an absolute asset to Jersey. We will definitely be returning to The Grand in the summer. We cant wait.


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 Grand Jersey

We've found that other people looking for this hotel also know it by these names:

Grand Jersey St Helier
Grand Jersey Hotel St. Helier

Address: The Esplanade, St. Helier, JE2 3QA, United Kingdom