Royal Yacht Hotel

4 out of 5 stars4 Stars

Weighbridge, St. Helier, JE2 3NF, United Kingdom
Royal Yacht Hotel
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94%

Satisfaction Excellent
Excellent
69%
477
Very Good
20%
140
Average
5%
40
Poor
3%
22
Terrible
1%
8

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Couples
  • Families87
  • Couples90
  • Solo88
  • Business85

More about Royal Yacht Hotel

Building Site!

by TripAdvisor Member newboldbobs

Just returned from a 5 night off season stay (my first time in Jersey, hubby last went 40 years ago). His birthday treat so he chose the destination and Hotel (mainly because of the spa facilities) as it was March and he thought we might need some indoor facilities if the weather wasn't good. Good choice! We hit a bad spell of wind and rain so the pool was used every day - nice size, clean and not too busy in the mornings.

Hotel is in a good location within easy walking distance to bars, restaurants and shops in town, nice rooms (we booked a platinum room with harbour view and balcony - 3rd floor). Nice, quality bathroom fittings and toiletries. Would expect a king size bed in a room this price though - not sure if there are any in the Hotel? Taxi transfer (metred) booked through Hotel was approx. £15 one way from Airport to Hotel.

Ok - the negatives: An absolute building site at the moment at the front of the Hotel where they have knocked down a bus station and are creating a park - which will be lovely when finished - but is an issue for anyone intending to go any time soon as the builders turn up at 7.45am Monday to Saturday and you can hear them in your room. Very busy main road just in front, you can hear all the customers in the outside area of the Zephir Bar (once it reopened 1/2 way through our 5 night stay), and nightclubbers turning out around 2am. A walk along the sea front to the far end of St Aubains takes around 1 1/2 hours - food and ambiance at the old Court House once there is recommended.
Trip to the war tunnels is worth a look - approx. £10 one way in a taxi - allow about 1 1/2 hours to walk around inside. Cock and Barrel pub in St Helier does decent food and feels nicer and more 'local' inside. No Sunday trading retail therapy wise.

All in all we enjoyed our stay but don't think Jersey is really 'us' - however in spite of the bad weather have tried to give an honest review of the Hotel and place at this time. Possibly more of a Summer destination for people (again, not us!) and our taxi driver on the return to the Airport did indicate that things don't really open up until April.

so close but still needs some work

by TripAdvisor Member skhs

I was really looking forward to going to the Royal Yacht, and in some ways I was really impressed it is by far the most contemporary and well refurbished hotel on the Island, with Kohler sinks and Bose sound systems, it is clear to see that no expense was spared in the refurb of this now contemporary and chic hotel. Sirocco restuarant was amazing the food was out of this world,one member of my party is a very fussy eater and just wanted steak, this was not on the menu but was no problem with the staff. The entire attitude in the restuarant is spot on, even if you do not stay at the hotel go to the restuarant it is amazing there are two things that let this hotel down one being noise from the hotel club, ok the hotel may need this to bring in revenue in the quieter months but allowing people to queue outside the front of the hotel? a few renditions of wonderwall and such were heard outside the window well into the early hours, be warned this does have an impact on your sleep and the hotels response is that the hotel is double glazed! The other area that needs work is the level of service, there are certain members of staff who would bend over backwards for you, Gareth in particular was superb for our entire stay. Other staff really don't care, the residents bar seems to be a bit of an after thought, it is supposed to be open 24 hours, but most of the time there is not a member of staff to bee seen, we had to go down to reception on numerous occassions to get hold of someone to serve us, this gets very irritating. I would go back to the hotel because I do believe it is so nearly there, if they sort out the staff attitude, and approach and sort out how people get into the club, maybe at the back of the hotel rather than the front. Then they really could get the reputation of the best on the Island.

Highly reccommended

by TripAdvisor Member josshr

I was visiting Jersey for the weekend and this hotel was reccommended to me on good merits by a friend...we really did have a fab stay. The hotel is of a really high standard, lovely rooms and super helpfull friendly staff. Anyone planning a trip to Jersey I would seriously look no where else as this hotel has everything you will need.

Thanks everyone for manking our stay so perfect.

J
London

Bit Disappointed

by TripAdvisor Member mollina01

We spent 4 nights in Jersey to celebrate my husbands birthday in February, after 3 nights in an old tower in St Clements we were looking forward to a night of pampering at the hotel for our last night.

The room was booked directly with the hotel and unfortunatley it was not mentioned to me when I booked that there was major building work going on directly at the front of the hotel, so our harbour views were in fact building site views, I appreciate this cannot be helped but it would have been nice to have been told before I spent £195 on a suite ..

The pool was nice and the facilities new and shiny. The room itself was well designed but the shower flooded and the heavy metal shower attachment fell off and could have broken my toes. It was quite amazing that when I took the broken attachment down to the reception the next morning the receptionist didn't feel the need to comment or apologise, she just said she would get maintenance on to it..It was nice overall but that little bit extra that makes you go back was on this occassion for us,.. missing. Not easy to park nearby either.

Royal Yacht Hotel was fantastic definitely worth a visit.

by TripAdvisor Member LancingLola

We have just returned from the Royal Yacht today after spending a mini break 11th - 14th April there. The hotel is maginificent, prime location. Our every whim was catered for, the staff were beyond reproach, all extremely courteous, smartly dressed, knew the area well and gave lots of advice and tips, nothing was too much trouble. The hotel has been decorated, in our opinion, to a very high standard.

You must use the Spa services, Sarah gave me one of the best massages I have ever had.

Rauel, (I think that's how its spelt!) answered every question we had and gave us sound advice on which trips to take. We did the island tour with a local company, Rauel booked it and provided us with a ticket and details and it was simply charged to our room, all we had to do was be in reception for the allotted time. The tour was facilitated by a guy called Tony who gave a running commentary as we went round the island, we didn't know a thing about Jersey before we started but when the tour ended we had a wealth of information, this is a definite must to get to know more about the island.

Gareth, well what can we say, he has such a cheery disposition, knew his stuff and arranged for us to have a tour of all the different categories of rooms in the hotel.

We had breakfast included in our deal and it was plentiful and varied and great service.

Every member of staff in the hotel was very friendly and made you feel extremely welcome.

The hotel is situated almost in front of the marina and you take a five minute walk behind it and you are in the most quaint shopping area.

The local bus station is within a two minute walk and again the staff were extremely helpful, there is a really easy bus system and very frequent.

Airport transfer is around 15 minutes quick and easy and you don't need to be there until 1 hour before your flight. The airport is calm and efficient, we didn't have to wait at Gatwick or Jersey to check in (we flew Flybe, our first time and they were also very efficient).

The break was for us to have a restful and peaceful time and I can honestly say that is what we got.

This was our first time in Jersey although it is something we have wanted to do for years. The history of Jersey and their day to day living we found extremely interesting. We shall certainly be going back again hopefully in the near future and will definitely be staying at The Royal Yacht and recommending it to our friends and family.

Gail and Alan aged 54, 60. West Sussex.

Absolutely Fabulous

by TripAdvisor Member Tazmin

Having family on the Island and not always wanting to burden them with our presence 2 or 3 times a year, we tend to stay in a nice hotel, having tried quite a few now over the years, this is by the far the best hotel and we will be staying here from now on.

Food excellent, staff brilliant, nothing was too much trouble, even needed sellotape to wrap a present and it was at my door within minutes.

I can honestly say after travelling for many years and staying in good hotels, this was the best value for money that I have ever experienced, mind you I think it was a special offer in April.

If there was anything negative I had to say, it was when returning late to the hotel and walking in, you are treated like you have just walked off the street, security don't always expect you to be a resident.

Fantastic

by TripAdvisor Member DKSManchester

The place to stay and be seen in Jersey!
Rooms excellent - Breakfast in bed definately worth the £5pp tray charge!
Evening meals at the Cafe Zepher fantastic - Recommend booking in advance as gets very busy.
Couldn't fault anything, looking forward to returning!

Great Location, Lovely town.

by TripAdvisor Member loopy101

We have just returned from St. Helier, Jersey. We stayed in the Royal Yacht Hotel and couldn't fault it.We stayed in one of the cheapest rooms - a silver double, but it didn't feel like it, there was still loads of room although maybe the shower room was a tad small, but otherwise it had everything we needed and was very clean, comfortable and contemporary. The bed was particularly comfortable. The toiletries were great and the mini bar was well stocked. The staff are helpful and friendly and the bars and restaurant choice in the hotel alone are fantastic, we tried Cafe Zephyr on the front a couple of times for food and also just for drinks, we also tried the Grill where you don't have to book, we didn't have food at the Sirocco but were told it has a very good reputations and we spent a couple of nights at the Drift nightclub.
Breakfast was good too, a lot of choice and you didn't have to get up at stupid o'clock.
The hotel is located near to the waterfront and once they have finished the paving in front of the hotel (which the construction company were working on at the time - though it was no problem if you were staying in the cheaper rooms at the back-that's karma for you!) it'll be a lovely lookout.The town centre shops and restaurants (which are really great) are an easy five minutes away and if you are getting married in the registry office as we were, it's again, a great location.All in all, I'd thoroughly recommend this hotel for a long weekend,possibly longer.

Wonderful, modern, high class, 10/10

by TripAdvisor Member galactic29

I stayed with my partner for one night, we had a superb room with balcony overlooking the harbor. Our room was spacious , comfortable with an excellent bed in addition to the usual things one would expect with a hotel of this kind. The room lighting, air con, and Tv was top class. Our bathroom was excellent. The hotel staff were exceptionally helpful, more than happy to help and did not expect a tip, of course we rewarded the good service anyhow. We didn't make use of the restaurants or spa, but noted they also received top reviews. On our next visit we intend to stay longer and will make better use of the free spa facilities for guests.

This hotel is not a budget hotel, it represents the higher class end of the market. Despite this there is a reasonable relaxed atmosphere and you don't need a dinner suit, but clearly one would want to be in smart attire for a high class restaurant . We enjoyed our stay and will be staying again. The room service options are great, and the mini bar is not extortionate.

Access to the town is great, but do remember, Jersey is not a cheap place to visit. Most things are comparable in price to London, and laws such as the smoking ban do apply in GBJ as well. If you are planning to fly to jersey and wanting a more comfortable flight, i would also recommend British Airways, who operate a Boeing 737-500 all included buffet service, not a rather odd prop plane budget service that flybe appear to operate at the time of writing this review. Flying time is about 35-40 mins, 1 hour total duration if include take off and landing.

The hotel is diverse aware, and happily welcomes many types of people and recognizes and welcomes same sex couples, For some this is an important point when planning to stay and feel totally at ease. It isn't mentioned in many reviews, our experience was great. :)

The only downside is that check in is at 2pm not 12pm, so if you are planning to fly in early be advised you might not have access to your room until 2pm, but you can drop your luggage in and have lunch etc whilst you wait, we were not aware of this and had some 4 hours to wait. However the hotel made amends with us most fairly and generously, Expedia had failed to advise us of check in times for the hotel.

Not for children

by TripAdvisor Member lollyolly

Having seen the fantastic reviews the hotel gets on trip advisor, we selected this hotel for a 7 night stay for myself, my husband and our 2 year old son. Another reason for our selection was the fact the hotel has a swimming pool and seeing as our 2 year old loves the water we thought we would be able to take him swimming a few times.

On arrival at the hotel we were slightly disappointed as there was some building work taking place dirrectly opposite the hotel, however we didn't see it as a huge problem. The hotel has a nice entrance and it is quite stylish and modern inside. When we checked in we were advised by the receptionist that under 16's are not allowed in the spa, which is where the swimming pool was located, therefore our son would not be able to use the swimming pool. I could not believe that we were not advised this upon booking, seeing as though we had booked directly with the hotel. She seemed to have no explanation for this. It seems as though they don't generally advise this, but just prefer to let you know once you have already booked and checking into the hotel. As this was the hotel's 'rules' there was not much we could do but accept it. We then enquired about making a dinner reservation, but were informed the restaurants were all fully booked. This meant we had to go into town to find a restaurant, which we wouldn't have minded, however most of the restaurants don't allow children in after 19.00 so it became a bit frustrating.

We had booked a harbour view room, which was very well equipped with nice big (not especially comfy) bed and possibly one of the best bathrooms we have had, with seperate shower and a flat screen tv built into the wall in the bath. The view from the balcony would have been nice, if not for the building work going on outside, however the hotel doesn't exactly stand right on the harbour as it makes out. I am sure once the work is finished it will make a difference.

The hotel is very popular with locals and it shows, as the outside cafe bar downstairs (cafe zephyr) is brimming with people, especialy on a weekend, and it is sometimes difficult to get a seat. It usually stayed busy all evening (past 2am) and as our room overlooked it, we could hear a lot of noise when trying to sleep, although the week nights weren't as bad. Also, the building work would quite often start as early as 7AM! So we didnt exactly get a good nights sleep the whole time we were there!

All in all, if we had booked the hotel for just me and my husband we probably would've loved it as it is clean, modern, trendy etc. However due to the amount of young people swarming the hotel and the rule for the spa for under 16's, we came to the conclusion that this is definately NOT a place to bring children and would not be returning any time soon.

Photos

A ferry passing Elizabeth Castle, St HelierA ferry passing Elizabeth Castle, St Helier

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 Royal Yacht Hotel

We've found that other people looking for this hotel also know it by these names:

Hotel Royal Yacht
Royal Yacht St Helier

Address: Weighbridge, St. Helier, JE2 3NF, United Kingdom