| Satisfaction: |   | | Reviews: 1 | Photos: 0 | | Punici Street |
 | Malta Hotel Xlendi Resort & Spa Reviews | 1 - 1 of 1 |  |
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 | Hotel Xlendi Resort & Spa : Watch the surcharges - probably best to pay cash
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Having seen reviews elsewhere about overcharging via credit card, we'd decided to pay cash & expected to pay about 45 LM surcharges (On top of already paying accommodation & booking fees). So when we arrived, it was shocking to be asked to pay 130LM. This was, from memory, 48LM utility fee, 42LM (6LM a day) maid service, 30LM for parking and 10LM deposit for using the TV.
The owner Joe also tried to pressure us into taking half board (we were self catering) for 30% off but he wouldn't say how much (he offered 50% off to another British couple but didn't give them a figure either). He also said that Visa give him a special exchange rate that was 30% better than usual, in order to try to get our card details. On checking out we got a handwritten receipt which was blank.
The hotel itself is set into the hillside. The lowest floor (-1) & extension are under construction, so the indoor pool, gym etc don't exist. The reception on floor 0 (below ground level at the rear) was awful - paper hanging off the walls, filthy carpet, & the whole floor smelt of damp (complete with stalactites on the ceilings).
Only a few rooms have views, due to other buildings being in the way. There is airconditioning in the bedroom which has to be left on 24/7 as you can't touch the controls. The sheets were ancient & too small for the bed so they'd ping off in the night. The bedroom and bathroom windows open out onto internal shafts which are good at carrying noise. Ours opened out by the rooftop restaurant so the evening cabaret made the rooms uninhabitable.
For nearly £10 a day the maid would make the bed, empty the bin, change the towels and spray air freshener. We had to complain to get any cleaning done so for the day after that, the surfaces were wiped.
I woldn't return to the Serena due to the worry over charges and level of service.
The hotel has a lovely aspect from the top floors and the sunroof is one of the only places to sunbathe in Xlendi. The rooftop pool is nice if chemically.
Xlendi itself is a fantasic, quiet resort. There is good swimming, lovely scenery and a good selection of local restaurants, including Il-Tmun, Il-Terrazzo and St Patrick hotel. The snorkelling and sightseeing tours offered by Ted's boat trips were great fun and good value for money. Theme: HotelPrice: US$180 and up » Currency ConverterComparison: more expensive than average
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