| Hotel Rating: |   | | Satisfaction: |   | | Reviews: 2 | Photos: 3 | | Gorg Borg Olivier St |
 | Mellieha Solana Hotel Reviews | 1 - 2 of 2 |  |
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 | Solana Hotel: Central, newish............
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The Solana is a 4* sister hotel to the Pergola, also in Mellieha. It is fairly new, very smart and very clean. There are both rooms and 'apartments' available, the latter having a kitchenette for self-catering. There's an inside pool/gym and a rooftop (unheated) pool with surrounding sun terraces (good vies from the roof).
The Solana has a cafe/bar in the reception area which is open 24 hours for residents, a breakfast/dining room and a larger function room. All the public areas are non-smoking, but the rooms are not. There are no gardens or outside seating, apart from the roof and immediately outside the frontage.
The staff were generally helpful and pleasant (although we were not pleased to be woken by the maid at 7.30 am on Christmas morning). There's no baggage room (not good; bags have to be left in the downstairs 'lounge') and they charge a daily fee for tea/coffee etc in your room (which is not, in my experience, normal hotel practice). However, there is a fridge and a kettle so we simply bought our own from the local supermarket.
Breakfast was the standard help-yourself European variety, with bacon/eggs/beans (!) etc as well as cheese/meats/bread/spreads and so on.
All rooms have twin beds. There are no doubles. This, I think, is a little odd.
The rooms at the front, although lovely, are extremely noisy; they are directly over the road, and by the time they reach the hotel most vehicles are groaning at the strain of the hill. The double glazing is simply not up to the job, even with my ear-plugs in. We asked to be moved after one night and, to be fair, they moved us to the back which was much, much quieter except when tyhere was a function in the room directly beneath. We were charged 10 ML for the privilege of being moved. I really wouldn't advise anyone to take a room at the front of this hotel.
It's a good hotel, but it needs to try a bit harder if it's going to be a very good hotel. Theme: HotelComparison: about averagePhone: +356 2152 2209Directions: It's on the main street, halfway down the hill.Website: www.solanahotel.com
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| Solana Hotel: WARNING! Booking a room at the Solana Hotel is gam
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It's gambling booking a stay at the Solana Hotel. You don't know if you are booking for the Solana or it's sister hotel the Pergola. We booked at the Solana, but they just sent us to the Pergola when we arrived because of double booking. Many have experienced the same thing, though with various results. The hotel gives a different excuse to everyone it happens to. For us we eventually got an okay room at the Pergola, but the only compensation we got for their mess was a non working internet and a free buffet dinner wich was awful. That is just inexuable for the Solana, and it's no way to treat it's cutomers!
Our story:
Me and my girlfriend bought a trip to Malta and booked two weeks at the Solana Hotel through expedia.no. We paid and everything was confirmed. But when we arrived at Solana Hotel, the first thing the receptionist tells us is that they have double booked us. We were later told that it was a computer breakdown right before we arrived so they had not had time to tell us, but then again each receptionist gave us a different reason... They moved us to an apartment at their sister hotel the Pergola. It was also a four star hotel and we would get the same type of room he told us. Tired after the trip and confused by the message we just stuttered yes. They gave us two small bottles of pepsi and sent us to the Pergola in a taxi. In the reception we could immediatly tell that it was an older hotel. The room they had booked for us at the Pergola was right above the reception with a balcony view to a wall five meters away, holes in the ceiling, two big cockroaches in the doorway, really bad air and the air condition didn't work. We complained and the receptionist gave us another room for one night only as he said. We said yes and thought we could fix everything the day after. The room he gave us for that night was acctually really nice and big, and with a balcony view to the pool and ocean. The next morning another receptionist called and said she would give us another room after breakfast. Thank god we wouldn't have to go back to the first room at least. The room we got, and would spend the rest of our vacation in, was also nice with a balcony view to the smaller outdoor pool at the Pergola (no ocean view). Some days after we gave it another go for getting a room at Solana for the last week and some compensation for their mess. We were told that it was impossible getting a room at the Solana. Eventually tired of arguing with the staff we settled with free wireless internet at our room and a free dinner. The internet had a so bad connection it was useless. The dinner proved to be a dinner buffet at their hopeless Pergola restaurant. That was the best we could get it seemed wich of course was a really bad compensation for they just having their way with us and sending us to the Pergola Hotel.
We also asked them if this had happend before to people booking rooms at their hotels. They denied this, but strangely enough it is many people here at trip advisor telling that they have experienced this. Lying makes it seem like they are covering for something. Is it a plan they have for getting both of their hotels fully booked? It seems obvious that it is.
We visited the Solana at some occasions and it looked like a modern hotel with high standard restrooms (wich can be rare at Malta). We tried the café in the lobby; awfull food. The bar is okay. The service is not the best. The free internet in the lobby works fine but is not so fast. Solanas location in Mellieha is central and good, but too get to the beach you would have to take the bus since it's a very steep hill down to Mellieha bay and the drivers drive like crazy.
I think the worst part is that they try to trick they guests, and then denie it and not giving any compensation afterward they getting caught. Would not recommend to anyone and would not go back if I was paid even.. Theme: HotelComparison: about averageDirections: Right next to the mainroad, very noisy..
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