The Palace

5 out of 5 stars5 Stars

High St, Sliema, Island of Malta, SLM 1542, Malta
The Palace
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95%

Satisfaction Excellent
Excellent
59%
864
Very Good
28%
406
Average
8%
125
Poor
2%
41
Terrible
0%
12

Value Score Poor Value

Costs 30% more than similarly rated 5 star hotels

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Good For Families
  • Families90
  • Couples88
  • Solo82
  • Business83

More about The Palace

Disgusting food thieves on price

by whitemaninjungle about New Tower Palace Sliema

The restaurant at this hotel is a blatant rip-off and is stealing from the clients. I dined here in June 2009 ordering a bottle of wine from the menu and notating the price. When the check came the price was FOUR TIMES HIGHER than the listed menu price. I complained to the waiter and said I would not pay the overcharged amount and was told it was a misprint and I would have to pay for their blatant mistake. As I refused to pay the incorrect amount but did offer to pay the listed price on the menu, the waiter threatened to call the police! I have NEVER IN ALL MY LIFE IN ALL MY TRAVELS been treated and so obviously ripped off and stolen from fraudulently by a restaurant as I was at the New Tower Palace. Not wanting to deal with the police on my holiday, I paid the thieves for the overcharged wine. I advise all to stay away from this hotel (note the horrible reviews) and the thieving restaurant. Food was disgusting as well with only microwaved frozen food. Nothing! All horrible.

Excellent Hitel

by TripAdvisor Member tkkjz

Excellent Hotel, Excellent Service, Excellent Food, Excellent Facilities. The rooms are very clean and tidy and are decorated with modern furniture, most rooms have a balcony overlooking Sliema, Portomaso or the Grand Harbour, but 6 rooms overlook the atrium which can be a bother because the noise from parties downstairs in the restaurants echoes up. There is a excellent restaurant called the Tabloid on the ground floor, you may wait long but it is definately worth the wait! There is also a cafe called Talk Of The Town that serves a wide range of drinks. All the staff at the hotel are very freindly and welcoming. The facilities are great and come in very useful, however the indoor pool is not open yet and is opening in February, however the rooftop pool is magnificent. Located on the 9th floor the INFINITY pool deck has excellent vies of the Grand Hrabour. Also located on the 9th floor is the temptAsian hotel, however there isnt a very wide range of food availiable. Overall a hotel worth staying at.

New Years's Eve in Malta

by TripAdvisor Member Millns

Spent 4 nights at The Palace over the New Year period and thoroughly enjoyed our stay. The rooms are very contemporary as are the public spaces, restaraunts and bars. The hotel is not complete yet, the spa and indoor pool are yet to open, but did not affect our stay in any way.

The location id excellent amongst the atmospheric backstreets of Sliema but walking distance to the waterfront and the Strand,infact it is a pleasant walk to Balutta Bay, Spinola Bay and Portomaso.

The breakfast was very good everything you could want including bucks fizz, we also ate in the bar which was also very good.

New Year Eve's was spent at The Temptasian Restaraunt on the 9th floor of the hotel watching the superb fireworks over the Valetta skyline with a bottle of Moet - fantastic!

All in all an excellent choice of hotel for a New Year's break with good friends.

Underwhelmed

by TripAdvisor Member crt71

Seriously underwhelmed by this '5 star' hotel. It seems they are trying to convince themselves that it is 5 star judging by the signage on doors which all have ***** proudly displayed underneath the name of the hotel. It is modern, clean and appears to have everything the modern business or leisure traveller could want.

However when you actually get down to the detail it fails on various levels. The problems we encountered were thus....

All room temperatures are maintained at a constant 26 degrees and cannot be changed. During the night this makes for a very uncomfortable nights sleep. If you have a room facing the sealed courtyard then even opening the window during the night will not help as there is no fresh air coming in. Maintenance informed us there was nothing they could do to correct this but that the air con would be working during the summer months.

If you managed to get some sleep do not expect a lie in. Cleaning staff start at 8am. All rooms have tiled floors and heavy wooden chairs, as they clean the rooms expect to be woken up by the grating sound of chairs being dragged over tiled floors above you from 8am.

I found the staff to be on the whole rather surly. I asked one day how to get to Valetta only to be told 'by bus'. Rather unhelpful to say the least - I think the receptionist wanted to get back to reading his book.

I can only hope this hotel is having 'teething' problems as it is relitively new. It has the potential to be a good hotel but at the moment is falling rather short of the 5 star status it proudly displays on its signs.

Some way to go but ok...

by TripAdvisor Member PJRB

Spent New Year in Malta and booked to stay here knowing the hotel was not yet completed. The hotel is very nice, the rooms are well maintained and well furnished. the food isn't exceptional as one might expect from a five star hotel - but it's ok.
Location is excellent.
There are better hotels in Malta (the SAS Raddison Golden Sands is pretty tough to beat).
The hotel is new and deserves the benefit of the doubt.

It's a Palace

by TripAdvisor Member scampyDublin

I had booked into the Metropole for a week but after the first night we checked out and called into the Palace and stayed there for the remaining six days. It is a Palace in every sense. Staff so friendly,food excellent,service excellent. It was a pleasure to stay there. Decor in all areas was magnificent as were the rooms.I cannot praise the staff too highly. Just a great experience.

T & P Reilly
Dublin

A great week in Malta

by TripAdvisor Member shervic

Booked our flight with Air Malta and realised we could book the hotel too. We then received a free taxi service from the airport to the hotel and return. We upgraded too and were given a free ticket to one of the tourist attractions in Valetta. We were greeted in reception by a charming porter who served us a welcome cocktail and after booking in he escorted us to our rooms and explained the facilities. The receptionists were delightful and friendly throughout our holiday but perhaps could have been more informed about local buses. The room had everything we could wish for and was cleaned daily, all toiletries towels replaced, sheets changed at our request, slippers and bathrobes. A really good bar facility, safe and tea making equipment. Wide screen TV too. The pool is on the top of the hotel where the view is unbelievable. The asian restaurant is there too and the staff are on hand for drinks whilst sunbathing. Unfortunately the indoor pool and spa had not been completed but is expected to open next month. The front desk manager was very effecient and apologised for it not being ready. The hotel was fully booked but everyone seemed to rise after 8pm so the dining room was always empty and the choice of food was good. Malta bread is wonderful, lots to choose from, cakes, sausages, bacon, eggs (scrambled, fried, poached) mushrooms and lots more. Fresh fruit and tinned strawberries, lots of nuts, dried fruit and cereals, no porridge though. The tea is the best we have ever had abroad and nothing was too much trouble at breakfast. We booked bed and breakfast only in order to sample the local restaurants, which were very different. Our first night was windy and heavy rain forced us into the nearest eating place which was a huge mistake..TGI Fridays on the sea front where everything is overcooked and ruined, Il-Merill in St Vincent Street is a family run eating parlour and quite and experience, lots of good places along the waterfront and on the new promenade of Sliema. Buses run from the bottom of road and the ferry is cheap to Valetta. The hotel is on a slight hill with three roads leading off to the waterfront, a popular bay, and Sliema seafront. A great holiday enjoying all the sights and experiencing the local Dodge bus rides which are so cheap. The ferry from the waterfront was just under 1 euro each way and Captain Morgans tours are value for money too. I will be returning to the Palace some day as we had a most enjoyable stay.

Excellent!

by TripAdvisor Member LoobyLouEngland

We had booked a week in The Victoria hotel but when we arrived at 11.30 pm we were told the hotel had experienced a flood and we were upgraded to Their sister hotel next door The Palace. We were taken by a porter to The palace and shown to our room. What can I say?? It was fantastic! Double sink, a bath and 2 showers, flat screen TV, safe. The only thing I would say is the air conditioning was quite noisy all through the night even though we turned it off but nothing a pair of ear plugs couldn't sort out. We were on floor one and had a terrace which we shared with the room next door but we couldn't see them as they were round the corner so it was like having our own garden!
The hotel is in a perfect position, its very near all the facilties of Sliema. The breakfast is perfect, it is buffet style and has got everything you could want, the coffee is the best! We didn't eat at the restaurant (The Tabloid) as we prefered to eat on the harbour. The swimming pool on the roof is amazing, its not too deep and all one level (so no deep end) which is perfect for me, it looks like it goes over the edge of the building which is very unusual and the views are stunning.
All the staff are extremley friend and helpful.
I couldn't fault The Palace and would definitely recommend it to anyone.

Already saving for our next stay!

by TripAdvisor Member ltickell

We were meant to be staying at The Victoria but were told on arrival (in a very pleasant manner) that there was a problem with our room and we would be getting a free transfer to The Palace. We were a bit worried as we had spent ages looking for the right hotel for our family and didn't want to be dissapointed. We needn't have worried as The Palace was as lovely as the name suggests.
From the moment we arrived we were made to feel very welcome (which was a concern as we have a 3 year old and a 10 month old and I wasn't sure how they would be accepted in a 5 star hotel.) Our room was on the 8th floor and was of a very high standard. The bed was very comfortable and the bathroom was fantastic. The view from our balcony was breathtaking and we spent many a relaxing evening sitting out with a cold can of Cisk after the kids were asleep.
We all loved the buffet style breakfast and the beautiful presentation. The only problem was there was so much choice, I had a three course meal every morning for a week!
The hotel is in a lovely area and is 5-10 minutes walk from an ATM, a laundrette (not important to everyone, but great to take home folded clean clothes!) and the fantastic Scotts supermarket where you can find absolutely everything you could possibly need.
We had such an amazing first holiday together as a family and the hotel was very much part of that. We have the most fantastic memories and have vowed to return as soon as possible.

The best hotel in Sliema by a long way...

by TripAdvisor Member M.Carter-Lee

My husband and I have been 'holiday-ing' in Malta every other year for the past 12 years and have stayed in 6-7 hotels in both St Julians and Sliema. Our stay at The Palace was by far the best in terms of the standard of accommodation and customer service.

On arrival, we were greeted with a cool welcome cocktail (on a very hot day!) and were shown to our room by the receptionist (even though we refused the services of the porter - she just couldn't help herself!). This type of attitude (want to assist in anyway they can) was typical of all staff at the hotel and I cannot praise them highly enough for their courteous and professional conduct during our stay (esp. Mark in the bar area). Another nice touch was a bottle of complimentary water and a plate of cool chocolates which was delivered to our room on the first day.

Our room was spacious, modern and cleaned within an inch of its life every day - we also had the turn down service every evening - we felt thoroughly spoilt!

One little tip.... we were booked in to a junior suite which entitles you to access to the executive lounge. However, when we enquired about this, we were told that it was closed due to low occupancy. Once we raised the issue, they were happy to open it for us or offer us complimentary drinks for one hour every evening the bar which we happily accepted... I have a feeling that if we hadn't enquired about it, we may not have been offered this. This was the only tiny thing that I can find to complain about!

Would highly recommend this hotel.

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 The Palace

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The Palace Hotel Sliema

Address: High St, Sliema, Island of Malta, SLM 1542, Malta