by rsilva
It is conveniently located, but not right in the center. You still have to walk 5-10 minutes to get to the main square, which is not a problem if the weather is nice.
The lobby is quite nice and the bar/waiting area is nice and stylish.
Our room was nice, quite large and with a good view (see picture), at least as nice as you could get as it was overlooking the center.
Check-in went very well, the person was very nice and friendly. However, we had some issues with the service after that: I went down to talk to the "concierge" or someone at the reception and was greeted by a girl that, although nice and friendly, knew nothing about Groningen. I asked for a restaurant suggestion and she pointed at the hotel restaurant and said: "There"...
We also had a malfunctioning safe in our room and were in a hurry to leave, so I called the reception and asked for someone to come and take a look at it. I was told someone would come right away, but we waited over 20 minutes and no one came, so we left.
I later sent an email to the management expressing my dissapointment with the service and I actually got a reply with an apology and an offer to return at a reduced rate. This is fine with me as I am sure this is not the level of service they offer. I would consider returning here.
Since it was a weekend, we got free parking at the Hospital parking right in front of the Hotel. As far as I know, parking is paid during the week.
At 89 Eur (special weekend rate), it is not exactly cheap, but it is average for the Netherlands, and breakfast is an additional 13Eur/person.
