Camping Hostel Amsterdamse Bos

owner is racist and aggresive

Me and my 13 friends hired a 6-person bungalow and an 8-person chalet between 24.06 – 27.06.2011. We paid a full price for both accommodations, which we left tidy. We hardly spent any time at the camping as most of the time we were out. According to the rules of the camping the check out should happen before 11 am. 10 of my friends were leaving on Monday 27th at 8.30 am and me with my boyfriend and 1 friend were planning to leave before 11 am.

When we went to the reception at 8.30 I kindly asked the man at the reception to swap the documents for the bungalow. I explained him that 4 people from bungalow are leaving now (one of them had her driving licence in the reception) and 2 are leaving later. Therefore I offered to leave my passport for another 2 hours so my friend who was leaving at that time could take her driving licence. Meantime other friends from the chalet were gathering outside and the person who left the document for the chalet was still inside the chalet and was planning to leave with us before 11. When I asked if I could swap the documents for the bungalow the owner suddenly changed his polite behaviour and started shouting at me and counting the people gathering outside. I explained him that 4 of them are from the bungalow and 7 are from the chalet and they are leaving now. He even didn’t want to listen to me and started shouting racist comments into my face such as: “you stupid Polish”, “you Polish idiot”. I kindly asked him to calm down and explained that 11 people outside are not from the 6-person bungalow but he wouldn’t listen. He kept screaming at us and gesticulating with hands, I was so afraid that he would hit me! He screamed: “I am calling the police”. My question was why if it was the owner who was brutal and harassing us, we were calm and did nothing wrong. I told him: “I want you to call the police” as I knew that we did nothing wrong and the police would help us, but he didn’t call. He kept screaming: “get out of my camping now!!”. I was still wearing my pyjamas, I didn’t have any breakfast and a shower as I planed to leave in 2 hours time.
Please bear in mind that we didn’t visit a private house where the owner could kick us out. We visited a public camping and paid for the accommodation for 14 people in a bungalow and in a chalet so we were guests. The staff should look after us, as this is their job! Instead of that 2 hours before the check out when we only kindly asked to swap the documents the owner harassed us with racist comments, kicked us out of the camping and for the money we paid I wasn’t even allowed to have a shower and breakfast before leaving. I was given 30 seconds to pack up my clothes. What is more the owner wouldn’t stop shouting like he was in a madness, he was screaming to us: “shout up” every time I wanted to ask him why or what has happened that he treated us like that. I told him that he behaves like Hitler treating us like that and he did a Hey Hitler arm with a smile and pride on his face!