Hotel Ibis Utrecht

3 out of 5 stars3 Stars

Bizetlaan 1, Utrecht, Utrecht, 3533 KC, The Netherlands

2 Reviews

Ibis Utrecht
Enter dates for best prices
Compare best prices from top travel partners
Hotels.com Booking.com Travelocity

91%

Satisfaction Excellent
Excellent
18%
17
Very Good
57%
53
Average
16%
15
Poor
6%
6
Terrible
1%
1

Value Score Great Value!

Costs 30% less than similarly rated 3 star hotels

Show Prices

Good For Solo
  • Families80
  • Couples82
  • Solo91
  • Business76
  • Worst hotel service in my 20 years of travelling

    by

    This is the worst experience I had ever had in my 20 years of travelling. Upon arrival, the staff was abrupt and did not seem to know what smiling is. They were scolding each other infront of me, making the atmosphere rather uncomfortable.
    The hotel room does not provide information on service such as internet, phone charges and iron.
    • When I rang reception to ask about internet, I was told to go downstairs to speak to them, they do not want to give me information on the phone.
    • When I rang to borrow an iron, I was told to go downstairs to get it myself.
    • When I rang to ask about the weather of the day, I was told they do not know.
    • When rang to ask how much it would cost to make a local call, again the reply was ‘I don’t know. All I know is you will be charged, but I do not know how much’. Even when I suggest the receptionist to ask other staff about it, the reply was there is no-one here who could provide an answer to this basic question.
    However, the worst was yet to come. On checking out after 5 nights stay, I was charged for dinner, breakfast meals I never had, plus EU100 as deposit for the iron and ironing board (I was never informed of the charge). When I refused to pay, the receptionist told me that he cannot resolve any issues until his manager arrive in ½ hour time. It was 1 hour later and 3 incorrect invoices that the matter was resolved. I nearly miss my tour bus.
    Never again would I use Ibis nor any of its franchises. They employ such in experience staff who neither have experience nor manner nor basic understanding that hotel business is mainly about servicing customers!

  • suvaa003's Profile Photo

    on of the many

    by

    It is a hotel, like all the hotels, comfertable and reasonable priced.
    It is not in the centre, but three stops away with the tram ( metro). I mean from the central station to the hotel and then a three minute walk away.
    From the central station it is only a couple of minutes to the city centre. So it is convineant.

    Unique Quality: It is quitte central and you can park your car.

    Directions: As I just wrote before, three tram stops away from the central station, take any stop

Comments

Popular Hotels in Utrecht

Grand Hotel Karel V Utrecht

Hotel Class 5 out of 5 stars

Geertebolwerk 1, Utrecht, Utrecht

Show Prices

Mercure Hotel Utrecht Nieuwegein

Hotel Class 4 out of 5 stars

Buizerdlaan 10, Nieuwegein, Utrecht

Show Prices

Hotel Mitland

Arienslaan 1, Utrecht, Utrecht

Show Prices

Hotel De Admiraal

Admiraal van Gentstraat 11, Utrecht

Show Prices

View all Utrecht hotels

View all Utrecht hotels

Latest Utrecht hotel reviews

Golden Tulip Utrecht
206 Reviews & Opinions
Latest: Apr 17, 2014
Grand Hotel Karel V Utrecht
186 Reviews & Opinions
Latest: Apr 14, 2014
Apollo Hotel Utrecht
128 Reviews & Opinions
Latest: Apr 14, 2014
Hostel B&B Utrecht City Center
50 Reviews & Opinions
Latest: Dec 29, 2013
Strowis Budget Hostel
53 Reviews & Opinions
Latest: Mar 14, 2014
Park Plaza Utrecht
199 Reviews & Opinions
Latest: Apr 21, 2014
NH Centre Utrecht
83 Reviews & Opinions
Latest: Apr 11, 2014
Hotel Mitland
110 Reviews & Opinions
Latest: Apr 21, 2014
Carlton President Hotel
100 Reviews & Opinions
Latest: Apr 4, 2014
Court Hotel City Centre Utrecht
72 Reviews & Opinions
Latest: Apr 13, 2014
NH Utrecht
208 Reviews & Opinions
Latest: Apr 17, 2014
Beurshotel
16 Reviews & Opinions
Latest: Feb 18, 2014
Little Siam Hotel
4 Reviews & Opinions