Van der Valk Hotel Leiden, Leiden, Netherlands - Reviews and Hotel Information

Unfortunately my experience with the Van der Valk was not as pleasant. I had to travel to Leiden for about two and a half months and I stayed there. They do have large and quite clean rooms indeed and the restaurant is pretty good, although if you order the same dish twice it doesn't always happen that it contains the same ingredients.

However, the biggest problem I had every time I received the invoice was that I had asked them to put the invoice on the company, and they never did. Afterwards, they would check the system for five minutes every time and say that they cannot change it. They finally got the point for the last one of the invoices.

They would also send invoices up to my room after 6 nights (put on my name of course), claiming that the invoice would get too big otherwise, although I had guaranteed with my credit card and I had been staying there for more than a month already. Of course they could not change the invoice once it had been done... And there was never an apology for this. The last time the receptionist even told me with a disturbed smile "Well, I am sure your company will understand."

My conclusion is that it is a nice hotel, but the personnel still have to learn a lot of things about customer service. I believe that the four stars that it displays on the board are not deserved.

One last remark: for a hotel built last year the elevator looks too much like 50 years old.

I will travel to Leiden again the following months but I am not going to this hotel anymore.

Van der Valk Hotel Leiden, Leiden

Van der Valk Hotel Leiden

Leiden Hotels