Breakfast buffet cheap. The cold cuts looked like they were laid out a day or so before: dry meats and pate showed a patina of better times. Can not get attention of the service people; they preferred to have private conversations. If you did not speak polish, you could not probably find out which product is which as there were no pace cards in front of the dishes.
My phone did not work when checked in. Had to wait an hour to have it serviced - it turned out not to be in a working condition - but before I got moved to another room, I had to answer a receptionists question, "Do you REALLY need a phone".
The new room was cold and the heating system was fixed only after 2 days of asking. Had to sleep in socks and a sweater.
Location is great. Close to all major atractions. However, the 5 star category is misleading. If you are a buisnessman, you need to bring your own plugs and converters for laptops and cells as they do not have one.
