Grand Hotel - Krakow

5 out of 5 stars5 Stars

Slawkowska 5-7, Krakow, Southern Poland, 31-014, Poland

2 Reviews

Grand Hotel
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83%

Satisfaction Very Good
Excellent
39%
97
Very Good
31%
78
Average
13%
34
Poor
7%
18
Terrible
6%
17

Value Score Average Value

Similarly priced and rated as other 5 star hotels

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Good For Couples
  • Families65
  • Couples76
  • Solo63
  • Business68
  • Tommo5226's Profile Photo

    Just like an old fashioned hotel

    by

    My wife and I stayed for 4 nights at The Grand Hotel and would have no hesitation in recommending it to anyone who values service, comfort and luxury. From the reception by the commisionaire at the door, the welcome by the reception staff, one immediately realises that this is a hotel proud of its history and keen to create an impressiion.
    It cost approximately £50GB per night for bed and a really sumptuous breakfast in the magnificent dining room.
    The hotel is conveniently placed just off the main square where there is an abundance of eating establishments of all types.
    We were able to walk to an from the main railway station without trouble, but for anyone with heavy luggage, a taxi would be advisable. Remember to ask for a fare quote before entering the taxi. However, be assured that travel within Poland by rail, bus and taxi is very inexpensive.l

    Unique Quality: Sheer luxury!!

  • matcrazy1's Profile Photo

    Luxury hotel in good location (expensive!)

    by

    .
    My friends stayed in this hotel in 2001 and they were very satisfied. Why?
    - very nice staff, ready do do everythink you ask for;
    - great location, very close to the Main Market Square in quite street - that's right, no doubts;
    - beautiful old-style (19 century) interior design - hmm... if you like it :-);
    - restaurant, cafe and drink-bar - good Polish cousine in a restaurant, very good breakfasts and nice staff - that's right (maybe a little expensive for me).

    Grand Hotel has 56 comfortable rooms: 8 singles, 42 doubles, and 6 luxurious palatial suites. Each room has its own bathroom and is equipped with a satellite TV, radio, telephone, and mini-bar. The hotel has a separate area for non-smokers.

    Prices: www.grand.pl/eng/main_fr.html and click on the left "price list"
    (2002/2003 double room 189 US$)

    Reservations: via www page (see below), paid by credit card (secure connection of course).
    .

    Unique Quality: Sauna, body building gym, safe, 7 conference halls.

    Directions: Go northwards from the NW corner of the Main Market Square - it's Slawkowska Street, walk maybe 50 m on the right side.

More about Grand Hotel - Krakow

Good Hotel, Good Location

by TripAdvisor Member Drmaz

I stayed four nights, on a sightseeing break, in this hotel. Situated literally a stones throw from the hub of of the market square, the location of the Grand is ideal for exploring the city of Krakow and is one of the main reasons why I booked this hotel. Our room was a standard twin (suites are also available), it was a very good size, well furnished and bright, with two large windows overlooking the street. The bathroom was modern and well stocked (including dressing gowns and slippers)The lobby and dining areas were sumptuous and uniformed footmen opened doors and offered assistance whenever possible. The breakfast was good:typical continental fayre plus a wide selection of fresh friut and hot options. Reception staff were helpfull and spoke good English.
The only negative aspect of this hotel is the room cleaning service. Our room was very clean and well presented on arrival but did not recieve a thorough clean or a change of bed linen during thestay. In fact the beds were not made one day. This may be nit picking but I would expect a higher standard of service in 5 star hotel!! This however would not put me off staying in this hotel again or recommeding it to others.

Was it a Grand Experience

by TripAdvisor Member chiles

We were looking forward to a relaxing birthday weekend break at the Grand Hotel.
However, upon arrival we were told there was a complication with our room and that it wouldn't be ready until the very next morning. We were therefore given a room at the nearby Holiday Inn which was bland and not very comfortable.
We returned to the Grand only to be told that the room was not yet ready until that afternoon! Needless to say, we became extremely annoyed and frustrated not least helped by the lack of professionalism by some of the hotel reception staff. However, we were given an upgrade room from a Deluxe Double to one of the Suites by way of compensation. This certainly made up for things.
The room, like the hotel itself was beautiful and extremely roomy which made our stay all the more nicer. I certainly would recommend this hotel for anyone looking for old worldly grandeur. The bathroom was average with the bath tub itself very small, not ideal for a long soak!
During our stay, the staff were helpful and friendly. But there were certain areas which could be improved upon. The housekeeping was not consistent, we even had to ask for the coffee ( available on our first day ) to be replenished!
The hotel cafe / bar was relaxing and very cosy - a good place to unwind after a stroll through the square. We also decided to give the hotel restaurant a go as the menu looked interesting. Unfortunately, it turned out to be a poor choice. Although, the room was again lovely, there was no ambience, felt too cold with harsh lighting.The food was certainly not 5 star material. We asked for some bread with our food and instead of getting the standard bread rolls / bread sticks we were given slices of white bread! Service was poor too.
However, despite all of this, this turned out to be a lovely stay in the end and the hotel is ideally located for the square and all the local sights.

Grand, not so

by TripAdvisor Member GDK3

We stayed 4 nights at the Grand in March 2007. Booked 2 rooms specifically requesting 1 king bed and one single room close to each other. We were given a room w/ 2 beds and a single 2 flights and about 2 blocks away. We were able to change to a king bed but still the single was far. It was the attitude of lack of desire to help that bothered us. The rooms are far from 5 star. As mentioned in some other reviews, the TV selections were limited (1 English speaking channel) the amenities bare bones, the doors warped in the single so light and noise comes through, the staff behind the Reception never greeted us when we said hello (even in Polish). They had to send a porter to "check" the room when we left to make sure the towels and robes and calendar were still in the room! The young woman behind the reception said she has to pay for anything missing.
It's a great location and if you can get a deal that is not their high season rate, it's probably Ok. But if you are looking for a hotel experience like The Bristol in Warsaw, try elsewhere.

Grand Concern

by TripAdvisor Member Mikaell

We stayed at the Grand in March 2007 - on the face of it a very nice hotel. Porters were absolute gentlemen. Breakfast in the mirror hall was first class. Location is very central - just off the market square.
However.... room security was poor. Staff entered the room at unusual times - once whilst were sleeping and another whilst the do not disturb sign was posted on the handle.
Advertising board for erotic movies on top of the television - not very classy for a 5-star.
Tea and coffee facilities were not provided. We had to go to a local cafe outside the hotel for coffee.
Rooms are very noisy - we were woken up on a number of occasions from noise from both inside and outside the hotel - certainly above the level of what would be considered acceptable.
Checkout procedure was absolutely shocking. On departure, we had to wait while someone was sent to check our room. We waited in reception until confirmation was given that everything was okay. We have travelled most major cities in Europe and never experienced this. Meanwhile the taxi is waiting and you are incurring a surcharge - beware !!
On returning home, we identified that we had been charged around £9 for a drinks miniature which we definitely did not use.
Certainly not worthy of 5-star rating.
There is certainly something amiss at the Grand. The experience ruined an otherwise enjoyable holiday

Grand time at the Grand

by TripAdvisor Member meirionydd

We had a very pleasant few days at the Grand. It's an old fin de siecle hotel with lots of atmosphere which has been beautifully restored in the original style with historic photographs and references to the famous people who stayed here; a different experience from the plastic, chrome and bustle modern chain hotel. Our room was furnished traditionally, comfortable, spotlessly clean and of sufficient size. We would have preferred BBC World to CNN which was the only tv channel in English. The staff were respectful, friendly and obligingly helpful. The Grand is extremely well-located in the Old Town, close to the Market Square with many interesting bars and restaurants around. The station is a 10 minute walk away. Ample buffet breakfasts with a wide choice, including hot dishes (scrambled eggs, sausage, bacon etc) were enjoyably taken in a splendid breakfast room. There are chamber concerts every Sunday afternoon (April - September) in the grand Mirror Hall and the same is used for other concerts; a series of three Thursday orchestral performances was being advertised while we were there. There are also regular Chopin recitals just across the road so make enquiries as to what's on. We liked Krakow too! A lot of history, much unknown to us (the Polish Monarchy), some very painful (Auschwitz- Birkenau), some fascinating (the salt mines) as well as the kind of buzz that you associate with a university town. A good trip.

All that glitters is not gold

by TripAdvisor Member receiver

Eventually all turned out fine, initally problems galore. 1Room not ready on arrival. 2 Allocated very small and noisy room .3 Battle to be relocated to a room which would be acceptable to me which I had reserved and paid for ,I was informed the hotel was full. I persisted in my quest for the accomadation which I would find to my satisfaction and was indeed rewarded with a very nice quiet large ensuite room .Yes I would stay there again , but would iron out problems prior to my arrival .I loved the decor and the placement of this hotel breakfast buffet was plentiful and very pleasant. Music by the Orpheus Ensemble on Sunday evening in The mirror room was indeed delightful and civilised and most enjoyable I recommended it We settled down very comfortably for the few days we were there .Overall our stay in Kracov was very enjoyable despite my traumatic initiation at The grand I will return!

Overpriced 1960 "Glamour"

by TripAdvisor Member keswickian

The location is brilliant - and that's it. Reception was unfriendly. Walking along endless corridors with only the odd light on a sensor coming on, we ended up in our £110 a night room. The small space was filled by a comfortable bed, a desk with chair, television offering porno, a place to put your suitcase and another big marble table with two more chairs. We had to push everything to the wall to be able to move. What should have been a bathroom was really a wet room at best. The once white towels were perfect for exfoliating your skin and the bathrobes didn't fare any better. We had to ask to have our sheets changed after the 3rd night, bedside tables were never cleaned.
Being so central we were kept awake until well after midnight from "happy" drinkers. As a bonus the carpet outside our room was hoovered early every morning to save us setting an alarm clock.
The breakfast was amazing: plenty of staff moved bits of cheese and cold meat from one plate to another and as for cooked breakfast - you don't want to go there.
A sad place that has not changed with the times. Oh, you have to pay for your stay before you even see your room and, yes, they check wether you have pinched the towels and bathrobes.

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 Grand Hotel - Krakow

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Grand Hotel Krakow
Grand Krakow

Address: Slawkowska 5-7, Krakow, Southern Poland, 31-014, Poland