Great Holiday at Clube Humbria
Just back from a lovely, relaxing 2 weeks at Clube Humbria.
The appartments are really spacious, with a generous balcony. They were very clean, modern and tastefully decorated. Maids cleaned everyday and left fresh towels. Air conditioning was effective.
The beach is lovely - about a 10 minute downhill walk from the hotel. Just be careful with children as you don't have to go far into the water before it becomes deep. Olhos de Agua is a small resort with about 10 shops and a good number of restaurants.
The all inclusive board was excellent - plenty of variety and food was tasty - lots of fresh salads, good main courses and desserts. A number of reviewers have complained about the queues going into the restaurant but we did not ever have to queue for any more than 5 minutes and once there the staff were very efficient and plates etc were quickly cleared away. There was a Kids Club which our children did not use but it seemed fine. Slide and Splash Waterpark and Zoo Marine are good for a day out. Car Hire would be useful but not essential. We thoroughly enjoyed our holiday and could recommend this hotel to families.
Much better than expected after reading previous reviews!
We have just returned from Clube Humbria - my husband and I,son aged 15 and daughter aged 12 and friends with children of similar ages. We were a little worried before we went after reading some awful reviews from previous visitors who slated everything about the place! However, we were very pleasantly surprised. The accommodation is the most spacious we have ever had and so clean too! Lovely balcony area and we didn't find we were all on top of each other like some hotel accommodation.
The food was fantastic, lots of choice - I can't see how even the fussiest of eaters wouldn't be able to find something they liked. When people say they thought the food was awful, what do they eat? McDonalds every day? As mentioned in other reviews, the puddings were fabulous and we have all put on weight over the fortnight.
The beach is very sandy with great tides for surfing although watch the tides as the beach does get pretty packed. Great also for fishing in the rock pools!
The only downside to the hotel was the entertainment. One night we went to the bar and it was Kareoke night in portuguese! And the magicians seemed to be on at least twice during our stay. This area gets so packed and smokey that we had to sit outside most nights and play cards. There is a football area but as there were no floodlights the boys could not play when it got dark. The same thing with the kid's playground.There was not enough for the older kids to do at night. However, the daytime activities were good with a mixture of all nationalities and the entertainment team worked hard during the day.
Queues - we hardly ever queued - we went down to dinner at 7pm every night but saw that those who sent in later ie 9pm had to wait longer. The staff worked hard to keep queuing to an absolute minimum especially at the pool bar.
All in all we had a very good holiday and if the hotel sorted out the entertainment and overbooking it would be warrant a 4-star.
Jacqui from Nottingham
We have just reurned from two weeks at Clube Humbria in Olhas d Agua. After reading recent reviews we were dreading turning up at the apartments in fear of two weeks of complete hell!! I can quite honestly say its the best holiday we have taken as a family (this is the 4th time we have been to the Algarve). We have two children aged 4 and 10. Our eldest is football mad so spent quite a lot of his time on the football pitch with all the other children and adults and made some lovely friends. There are two lovely pools, the baby pool is brilliant for the little ones, or you can sit at the end of the big pool as there are steps in for the little ones and it stays quite shallow. Be prepared to fight over sunbeds though, people get quite possesive over them. It does say that you're not allowed to reserve sunbeds with your towels, but people were still doing it - but hey, you get that where ever you go in the world!!
The food was fantastic, never repeated in the two weeks we were there. Definitely got to try the puddings - they're a must!!!!We experienced queing on a couple of occasions, but it didn't effect our holiday - we just went and sat at the bar with a glass of wine and waited for the ques to die down. As someone one wrote in an earlier review - "hey we're on holiday, whats the rush??"
The accommodation was brilliant, very big and roomy. The maids were in everyday, with clean towels and bed linen.
Kids Club was great for the little ones, they only went on a couple of occasions, but really enjoyed it. The staff were very friendly and after a couple days were calling the children by their first names, which made them feel very welcome.
The rest of the staff in the complex are soooooo busy that I think they probably come across as being a little ignorant at times, but they're not, they were very helpful on the few occasions we needed something sorted.
All in all this was a great holiday and would definitely reccommend it.
typical all inclusive, relaxing.
olhas de agua is off the beaten track as most family orientated all inclusive hotels are. Olhas is a quiet area, nice beaches and no touts to hastle you as in the main albuferia strip( avoid, albuferia old town is much nicer). Really enjoyed Olhas at present pretty much unspoilt, but lots of big hotels being built.
Clube Humbria: on arrival we were welcomed with the news that we were not booked in! we were put in a neighbouring hotel for one night, along with 4 other couples with the promise of a trip to a water park as compensation (this was never mentioned again, until we spoke to our rep). other families had to share two families to one room on arrival, over booking was witnessed on a daily basis.
We did have a room by lunch time the next day and our rep made sure we were adequetly compensated for our inconvenience. there are many tour operators to this hotel, each trying to muscle in and take over. The hotel itself is nicely decorated, airy, restaurant is non smoking, spacious.
Rooms: The rooms are modern, spacious, air conditioning fab, ceiling fans, double balcony, big vanity unit in bathroom plus hairdryer. (not that we spent much time in them during the day). sofa beds hard, so be prepared for stiff necks and backs, soon relieved by the warm sun.
the maid service is fab, clean towels everyday and lots of them. i even witnessed them hoovering the window sills! the whole complex, even the Algarve we seen was spotlessly clean.
Food: The food was fantastic, nicely presented, colourful, (im a fussy eater) as with all inclusive the food can become 'samey' but usually because peoples eyes are bigger than their bellies and try a bit of everything within the first few days rather than a new taste each day. the food was well cooked and health and hygiene standards are high. food maybe recycled from lunch to dinner but this was only cold foods. if you are a dessert person then you will be in heaven (im not, but even i was tempted) not once during this hol did i witness any food poisoning or dodgy bellies. the snack bar is open daily and serves a nice selection of ham/cheese, chicken/bacon rolls plus burgers and chips sealed ice creams for the kids. (not sure were the scottish guy was coming from when he said he had to wait 30 mins for a hot dog, they don't do hot dogs) the snack bar is open from 10 - 6pm Remember you are abroad, so don't expect sunday roasts and macdonalds. the main menu is never repeated within a fortnight and the main meal is an international menu.
Entertainment: the entertainment/kids club tried their best, the hotel guests were a wide range of europeans so language barriers were difficult so no children of a particular nationality used the clubs other than the portuguese, the team were bi-lingual and did make an attempt to encourage people to join in. But hey they were fighting a losing battle with so many brits and germains in one place.
Evening time, this is the main let down of the hotel, it starts at 8.30 with the kids mini disco, after a few days it became repetitive, same dances every night, but my daughter loved it. on the otherhand there was nothing for my 10 yr old to do, luckily he is easily pleased and was happy with a game of cards, but others wer'nt, so most evenings boys were off exploring noisily, did'nt bother us as boys will be boys, but teenagers found themselves at a lost. the main act we watched once, well tried. the evening entertainments area is so compact, that when it starts all the people that sit outside, (because they can't get a seat inside) pour inside, so you can't see anyhow, because they will stand in front of you! some nights seating was so bad people were sat on sunbeds. more often than not we spent nights off the complex or playing games in room, but we were all happy doing this.
Queues and sunbeds.: the queues are typical of all inclusive, there are off peak times, which are usually when the restaurant opens. it appeared the people who selfishly claimed sunbeds from wee hours in the morn, were the last to dine. Sunbed bagging is a nightmare, mostly due to peoples selfishness, sunbeds are scarce on the ground but, as usual (a lot of germans stayed at the hotel) but the brits were just as bad. i am a bad sleeper and witnessed people as early as 1 am putting out their towels on the same beds everyday for for two weeks!
It was the same people day after day, they became *** retentive. the hotel staff did become pro active and for a two day period cleared every towel off the beds (ohh i had to stay and watch from my balcony) this only resulted in the same people getting up at early hours and lying on their beds to protect them. Their are not enough beds to accomodate half of the guests, so people became very competitive over them. There are around only 20 beds around the small pool, lots more around the big pool. But people were selfish and bagged beds they didnt need to use, so more often than not adults with younger children that needed to supervise in the pool were left with standing room only. there is a grassy area around the pool with beds, but still an in-sufficient amount. even grandparents with teenage grandchildren took the beds around the pool and maybe used the pool twice to swim in. the pool area is lovely and clean and i watched the poor pool attendent day after day picking up everyones crap and sterilizing the pool area. some people were disgusting and lazy and treared their sunbed area as a litter bin.
hotel staff: they do come across as rude, although you can break them by learning a few portugese words, the hotel guests are a mixed range of europeans so there are language barriers they have to over come.
portuguese: portugal is a staunch catholic country, they dislike topless bathing and whilst out and about they prefer both sexes to be covered up. so dont be surprised when you walk to the snack bar in just a bikini you recieve a rude welcome, remember you are being just as rude. they are a surly lot but can be broken with a bit of respect. there is no topless bathing in the complex.
no live cables in sight (hotel is rcd protected) the hotel next door has a underground carpark (olhas do mer) not humbria.
we had a fab hol but we made it for ourselves and not clube humria, they have too many teething problems, shame, great place i hope they over come them. hope guest can be just as respectful.
you can email me firstname.lastname@example.org
My family have stayed in Olhos D'Agua on two occasions, we love the beach and the small resort. We were delighted to book this new hotel which is well positioned in the resort. It was a very dissapointing experience. The snack bar was closed (snacks were made to order- taking 30mins for a hot dog) the buffet resturant had very limited options and food was obiviously 'recycled' For example if there were any leftovers at lunch they reappeared at dinner!
I have stayed all inclusive before and their approach was restrictive small glasses of wine half filled. The bar was unmanned during the day - you had to go to reception to call a member of staff to get a drink of water.
Importantly health and safety was seriously neglected, live cables were crossing the pool while people were swimming, the kids club is at the side of the property and has no telephone or connection to the main building. Strangely the complex is built on top of an underground car park running all the way under the accomodation and linking to the outside (it is closed at 10pm)
Parents thought their children were in an enclosed area - they were not. There are no sunlougers or space to put them. The rooms are not rooms they are fully fitted 1 bed apartments suitable for self catering full size kitchen fridge etc. Is obvious this complex is using all inclusive to get buisness and will revert to self catering - which would be more suitable to the layout and facillities. The rooms are excellent. Security is poor several thefts during our stay
I know entertainment at resorts can be patchy, however you will not find worse than here it was miserable and the animation team were not in anyway animated. No professional shows at all bingo and Mr Humbria all dreadfully organised and presented
The staff are sparse and very surly - so unlike the Portrugal I know.
It is a badly run, dangerous and depressing place to be we formed an escape committee.
Go to Portrugal but never the Club Humbria!
Really relaxing holiday
We had a really enjoyable holiday at the Club Humbria.
The apartments are REALLY clean and spacious. We had a slight problem with leaking water from our air con unit but once reported they came almost immediately to sort it.
THE BEDS ARE HARD THOUGH!
The staff are as everyone says rude but if you tackle them we found them to be ok!!!!!
I would say the hotel is definately geared for families with younger kids of baby to say 7. We went with 2 children 13 and 11. Although they REALLY enjoyed the holiday there really was nothing for older kids to do. This was reported by several families whilst we were there.
ENTERTAINMENT - This was diabolical to say the least. There was one professional show whilst we were there which you missed most of unless you got there early as there are not enough indoor seats to cater for the whole complex. If you want to get out of the hotel head for the beach which across the road and down the hill. Some people report this hill to be steep but you don;t really notice this as there are restaurants and a few shops and bars on the way up. The odd dog will talk to if you are lucky!!
FOOD - The food here tasted really lovely. I guess it is down to personal taste. I have read some reviews of this hotel saying the food is awful. My husband is a trained chef and there is nothing wrong with the food at all. The pasta may be a little dry at the end of the batch but if you ask for more they were quite quick to bring it out. All Inclusive is very samey anyway wherever you go unless you pay to go to the Caribbean and have a choice of restaurants on site! THE CAKES ARE TO DIE FOR. I HAVE NEVER SEEN SO MANY. THE WEIGHT WENT ON REALLY QUICKLY!!!!
There are definately queues to enter the restaurant but it does go down very quickly. There is a matre dis (spelling!) who shows you to your seat and takes your room number.
The snack bar outside just down from the pool - There is only burgers and sandwichs available from here but if you have eaten well in the restaurant you don't really need to use it for food. The drinks are ok but they do not know how to pour a beer!!! They are served in plastic cups which some people complained about but would you want your little ones to step on broken glass. I wouldn't.
ALL IN ALL WE HAD A REALLY RELAXING HOLIDAY HERE.
arrived at this new hotel and on entering the reception was immediately hit by a smell of stale smoke very off putting. The rooms themselves are very nice and spacious but that is where it ends.
Food:- the choice for lunch and dinner was of one fish dish and one meat the usual salad but no cold meat platter no pizza for kids and a bowl of pasta that had no sauce and was always dried out because it was left under the hot lights. Just getting into the restuarant was a nightmare this was a holiday that was spent queing most of the time, the queque to get into the restuarant was awful and when you do get in there was always plenty of tables they just could seat you promtly. The snack bar was a bigger joke only one member of staff working to serve drinks and snacks to over 800 people so you can imagine the queque their....the snacks themselves consisted of burgers of a cold sandwich that was it.
Pool:- The pool itself looked quite good but getting a sunbed at the pool or on the grass was near impossible....on our first night we were sitting on the balcony and just after midnight they started coming down with towels. I called reception and waited to see if they removed them but they never did, when I spoke to reception in the morning the Manager just shrugged his shoulders. The sunbeds should be stacked at night and the pool area washed down because of all the free juice the place is swarming with wasps because the place is never washed out.
Public areas:- For the size of this complex there is not enough seaating in the public areas when we finished our dinner at night we could not get a seat anywhere again I went to reception to complain that there was about 30 people sitting on the paths because of no seating and again I was greeted by the shrug of his shoulders. The place cannot cope with the amount of guests at it.
There is absolutely nothing for children to to no pool table and the play park is so far away and not lit at night that you couldn't let them go alone the result is about 200 bored kids running wild at 10 o'clock at night. The entertainment is absolutely shocking
the alcohol is like firewater and the soft drinks are like water and totally flat, the staff are unhelpful and rude and the Manager is a waist of space.
If you can change your holiday then please do so we saved hard all year for this holiday and are very dissapointed we always go 4* all inclusive and I can honestly say this is the worst yet.
Will Never Return
We booked ths hotel nearly twelve months in advance, and were really looking forward to it. Travelled with 2 children age 9 and 2. On arrival the first obstacle was to try and get the suit cases and buggy up a ramp that was designed for skateboarding. When asked for help to get to our room, we were met with a shrug of shoulders. To get to our room we were again met with similar ramp. The apartments were good, large and clean, which was the only good thing i have to say about this place.
The food, when you could get near to it, was of reasonable quality but certainly not 4*. There was not enough staff to cope with the crowds and the communal areas were not large enough to cope and by the end of the two weeks had become quite dirty and stank of stale cigarette smoke. We eventually started to eat out and on return coming through the reception was like going to a night club, which we ran through to get to our room.
We used the pool for 2 days and then gave up trying to get a sunbed and as the pool was so overcrowded it became quite dangerous as there was so many older teenagers dive bombing into the pool. The beach was beautiful, but a bit of a trek, but worth it to get out of the hotel.
The experience was so bad we tried to get home after the first week, but had to stay as we couldnt get a flight.
Our first visit to Portugal, will hopefully return but be very careful about where we stay.
Had a Lot Worse
We returned on the 5th August, my wife myself and our 7 year old son.
The rooms are as everyone says clean and fresh, and maids do a job to the standard that one expects. With regards to the restaurant yes you will encounter some form of queues but these can be got round with some observation of the popular times and taking the decision of avoiding it at those times. We were lucky in respect that we prefer to eat around 7 and that was the quieter time. Now onto the bar area I was quite startled by the size of the bar in relation to the number of guests and soon jumped to the conclusion that this was going to be a nightmare. However as this is all inclusive the time it takes to take money and give change is removed, and they soon rattle of drinks. Getting served is not as daunting as it appears as part of the problem is that guests insist on taking there whole family to the bar, so 5 people waiting can look like 20. Before we move on let me state that I am the worlds worst at queuing as I didn’t spend thousands to look at somebody’s dandruff, but I was pleasantly surprised.
As regards to the attitude of staff as with all people you get out what you put in, I think on the whole they are naturally surly, but behave in a pleasant way, and we found that this was reciprocated. You can’t expect the staff to behave as they would in a normal fee paying hotel as they have no tip to chase. I think that 4 star hotels are different to 4 stars all inclusive. We paid the R I U a visit and as far as we could see this was a lovely hotel and more in line with a 5 star but for the small pool, and this point can drop a rating. If in any doubt of the star rating visit as we did a 3 star.
It’s a ten minute walk to the beach with twenty restraunts / bars on the way. My big bug bear was the sunbeds I had to be up some 30 minutes earlier than I would at home to get 3 beds, and once up I am up so I would go for walks hence the counting of the bars on the way to the beach(visit a café around seven when no tourists are about just the locals, and pork chop and Jewish wedding spring to mind) but the management got to grips with the sun bed situation and removed all towels placed before 9 am unfortunately this happened the morning before we left.
We enjoyed our stay the cleanliness of the whole site was excellent.
Had better had worse. Would not go back, but we never would I think the worlds to big for that.
We are a party of 7, 3 adults and 4 children ranging from 11 to 17. We booked this hotel believing it to be a 4 star complex with a full teen activity programme. We were extremely disappointed.
We stayed in this hotel the last week in July and first week in August. It was extremely busy and the complex is simply not big enough to cater for a lot of people.
The hotel itself is very small with two small bars and very limited seating areas. You will struggle to get a seat of an evening and most people ended up sitting on sunbeds or on their balconies. The entertainment programme is poor. Shows were the worst we had ever experienced with artists miming to tapes and parrots on roller skates !!!
The restaurant is clean and large however you will wait between 10 and 20 minutes to be seated. The staff are very abrupt and clearly working to a quick turnaround. If you look the opposite way your plate will be taken. The food is very much geared to german/portugese taste and very limited. There is only ever a choice of 1 meat and 1 fish and no vegetable choice at all. There is a lot of fruit available though. There is no menu for the children and no alternatives. The meals are repeated 3 times a week so become very repetitive.
The rooms are a big plus, they are spacious, clean and well maintained. The maid service is very good however the laundry service both poor and expensive. They lost my clothes both times I sent them down returning them to me two and three days later.
The pool area is small, but clean. There are not enough sunbeds and you will have to set your alarm for 6am to be in with a chance. Warning, sit with your beds until after 9am or the pool guys will take your towels off the beds !!
The pool cannot hold many people and we unfortunately experienced this first hand with many people and more inflatables. The pool guys try to keep the pool maintained however with the amount of bodies they do struggle. Some days the water is a little cloudy and the result of this for me was both boys coming home with severe ear infections, one having bleeding and being hospitalised both contracted from a contaminated water source!
There are only two small bars on site and be careful lots of drinks will not be included within your all inclusive package and cocktails are charged at 6 euros!
The local area is very quite but quaint with a pharmacy around the corner and a local supermarket. Albufeira old town is a short bus ride away and well worth a visit. Zoomarine is a good day out and the interaction with the dolphins is very well organised. Jeep safari with Portitours is a great day out too well worth the money and probably the best meal you will have on your stay!
If you are travelling out of season with small children you will do okay here, but if you are going in season with teenagers, you will be bitterly disappointed.
The hotel is rated at 4 star, having stayed in previous 4 and 5 star hotels, this hotel has a long way to go to reach this standard, I would rate the hotel more at a 2 star plus possibly a 3 star.
We will not be going back and are currently making complaint with the tour operator.