Quinta Pedra Dos Bicos

Nightmare thanks to owner of Apt 105

Just returned from these privately owned apartments. I booked through holidaylets no. PA9028

The owner demands a £250 deposit 8 weeks prior to your booking and this is cashed immediately, very unusal in my past experience with private bookings. It means your £250 is in their bank account for approx 3 months.....or longer as it turns out !

The complex itself is lovely along with the hotel on the same site, however I cannot recommend apartment 105. It's advertised for 6 people, 1 twin bedroom, 1 room with bunk beds and a bed settee. The bunk beds are wholly unsuitable for children as they're situated not in a bedroom but a cupboard ! They're almost touching the ceiling they're so high and there is NO guard rail, therefore a potential 8ft drop to the tiled floor.

The soft furnishings have all seen better days and are very dirty, along with the entire apartment really. We made a list of 16 faulty items, these included a very unsafe handrail at the top of the stairs which is hanging off the wall. Main socket in kitchen hanging out of the wall with bare live wires. And there were 9 bulbs missing throughout the apartment, despite advising the owner as soon as we arrived they did nothing so we had to buy 6 packs to replace them all just to be able to see at night !

Despite the ad stating a cleaner would visit 2 or 3 times a week to clean and change towels & bedding this never happened once during our stay and we washed & cleaned the apartment & everything ourselves mid week.

I informed the owner of all the faults during and after our stay by way of an email and texts and advised him in good faith that we didn't think he was getting the service he paid for from his cleaners or maintenance company, as a favour to him and his wife. I then find myself £250 out of pocket as the owner has witheld our deposit to carry out the reported repairs !!!!!! And we find ourselves going to the small claims court to have our money returned.....a very sad and poor end to what was a fabulous holiday.

Can't recommend the complex enough but give apartment 105 block 16 a very wide berth. There are far, far nicer apartments to rent on the complex via the internet and far more honest owners I'm sure.