HF Fenix Urban

Rua Antonio Augusto de Aguiar, 14-18, Lisbon, Estremadura, 1069, Portugal
#28 of 339 hotels in Lisbon
Great (4.0 out of 5.0) 1 review
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cachaseiro's Profile Photo

Nice hotel with a couple of problems.

Great (4.0 of 5.0 stars)
by written on September 6, 2012

I stayed at the Fenix Urbano while i was working as a tour leader for a group of danish tourists and was all in all quite happy there.
The hotel has a superb location just around the corner from the Marques de Pombal statue and the hotel is in general very pleasant with a nice bar and a nice restaurant and free wifi in all rooms.
My room was very small for a 4 star hotel though, but i could accept it cause it was very functional, but some of my clients thought the rooms were too small and twin rooms only had one chair for instance.
But the rooms were very nice if small and for me this served very well as a hotel room to work from.

My only major complaint is how breakfast was run.
The breakfast room was too small to host all the guests and we had lines every morning by the door and there were only 2 people working in the breakfast room to clear tables.
But only one cleared tables as the other one was trying to stop the crowds from ebtering the breakfast room before there was an empty table for them, but that left too much work for his college who ended up having lot's of empty tables that he had not cleaned up while his friend was acting as a bouncer for the crowds trying to acces the tables in order to have breakfast before their planes and busses were leaving.
I will not blame the staff for this as this is the work of a totally useless manager and i will be happy to return to the hotel as i am sure this circus will be solved soon and apart from the crazy breakfast show the rest of the hotel was really nice.

The reception staff was very good at advising my clients and giving me a helping hand with a few things and they also had a computer that people could use for free at the reception.

I hope i did not scare people away from the hotel with this story as it's a good hotel in one of the best locations of any hotel in Lisbon.
They just need to fix a couple of smaller things and i have faith that it will happen as it's not hard problems to fix.

Directions: Just around the corner from the Marques de Pombal statue.

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Nearby HF Fenix Urban

HF Fenix Urban

We've found that other people looking for this hotel also know it by these names:

  • Nh Hotels Lisbon
  • Nh Parque Lisboa Lisbon
  • Hf Fenix Urban Hotel Lisbon

Address: Rua Antonio Augusto de Aguiar, 14-18, Lisbon, Estremadura, 1069, Portugal

Amenities at HF Fenix Urban

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Business Services
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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