Sheraton Lisboa Hotel & Spa

5 out of 5 stars5 Stars

Rue Latino Coelho, 1, Lisbon, Estremadura, 1069-025, Portugal

2 Reviews

Sheraton Lisboa Hotel & Spa
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92%

Satisfaction Excellent
Excellent
45%
268
Very Good
37%
224
Average
10%
64
Poor
3%
22
Terrible
2%
13

Value Score Great Value!

Costs 25% less than similarly rated 5 star hotels

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Good For Families
  • Families88
  • Couples85
  • Solo82
  • Business82
  • Great upscale hotel in Lisbon!

    by

    Newly remodeled beautiful hotel. We originally had a reservation for the Four Seasons but found it too stuffy so we switched to the Sheraton and couldn't be happier. For half the rate of the Four Seasons we had an incredible room with all the Club amenitities, breakfast, happy hour, etc. included. During your stay definitely check out the panoramic restaurant on the top floor with views of the whole city. I highly recommend this hotel if you like modern decor and great service. If you are looking for something more traditional then stay at the Pestana Palace. We spent a few days there as well and thoroughly enjoyed it for it's traditional charm and grandeur. Being young though, we were looking for something more stylish to finish out our stay and the Sheraton was perfect.

    Unique Quality: Very modern
    Great rooftop restaurant
    Brand new spa facilities
    Special dinner events in the lobby restaurant.

  • cfuentesm's Profile Photo

    Hotel Sheraton Lisboa

    by

    Modern yet cozy and in the heart of Lisbon. Great location, all amenities and excellent prices. Highly recommended.

More about Sheraton Lisboa Hotel & Spa

Sheraton Lisbon - Getting there!

by TripAdvisor Member RahoonT

I read all the reviews for the Sheraton Lisbon before going there. Argatha's review was positive so I took a chance. I was there from Feb 4-Feb 9. On Day 1 (Sunday) I got a little worried - there was a touch of the building site about the front of the hotel. But everyday I saw things change before my eyes - for the better. Here is a summary of what I found.
1. No pool and no Spa. No upper floor restaurant.
2. Ground floor now fully renovated and functioning.
3. Still work being done on some floors - but I was on 18th and everything was fine. Bathroom as described by Argatha. But no smells. Bath/shower needs a non-slip map. Otherwise very good.
4. Tried a Breakfast (full - several choices), 2 Dinners ( Very fresh fish and tasty - but bit pricey.
5. Staff in dining room very good - helpful - listened to complaints and got results. In fact all staff were aware that the "new hotel" could present problems for guests and really did make an effort to address any issues.
6. Lisbon (and not just this hotel) is a bit of a building site at the moment - and in my 5 days I went all over the city. Still I would return to this hotel and to Lisbon.
7. Location a good 20 minute walk in to centre of town. But next to Metro; 7 Euro ride to Airport or centre city; buses around the corner. Also plenty small restaurants within a block or two of hotel. Within walking distance of Gulbenkian Foundation and major shopping centre Corte des Ingles.
8. By the time this is posted I would think things will have improved further at the Sheraton but pool and spa are not likely to be on stream for some months.
9. All in all - very posiitive.

Business trip to Lisboa, Portugal - Sheraton Lisboa

by TripAdvisor Member Aksel

First time in Portugal and Lisboa. I stayed at the Sheraton, right in the middle of the city, which was an excellent location. The hotel does not look like a luxury hotel from the outside, but the inside was impressive. Maybe not a 5 star hotel, but 4+.

The service at check in was good, even though it took some time. The lobby is very nice and newly renovated. The hallway, on the floor I stayed, the 14th, was extremely nice, with spotlights in the floor all along the walls. The door to the room was thick and with skin layer. When I opened the door, I was amazed at the room. It was huge, wich a queen size bed, a huge drawer with a Bang & Olusen flat screen on the wall. A good size working desk, infront of the big window, facing the city. The most spectacular part, was the bathroom (se pic), which was like a glass box within the room. It has either frosted or clear glass windows facing the room (se pic 2), which had an automated blind that you could pull down infront of the bathtub.
Another good feature, was the automated blind/night drapery that you could control from the bed side buttons. It was a huge wardrobe with accompanying minibar, safe and in-room coffe maker.

Other ammenities that were very good, was the breakfast at the lobby level, which contained everything you could imagine, and want. I need not say more. The roof bar and restaurant were really good, especially the restaurant, which was really luxurious and amazing service as well as food. I think its one of the best in Lisboa, and it was!

On the downside, which was not a negative part of the hotel, was that the gym and pool area were under renovation, so I'm certain it will be very nice when it is completed.
The service of the staff in the hotel, as well as other places in Lisboa, were really bad. Most did not even understand English and they were not service minded, nor helpful. I was missing slippers in my room, that I later saw that my colleagues had. Room service were 15 minutes late, and when I said that it was saying in the menu, that if they were even 1 minute late, the food was complementary; I got snagged of by the girl leaving the food and she left almost upset.

Overall, I would still give it 5/5 as a grade. I will most likely choose this hotel on my next visit to Lisboa.

Some of Lisbon's finer hotels

by dlytle

Synopsis of 4 hotels in Lisbon.

Altis Hotel

Located in the heart of Lisbon and nestled in a bustling district replete with pubs, restaurants, bars, shopping outlets, entertainment possibilities and transportation links.

303 total guest rooms with 15 meeting rooms and health club both with state of the art facilities, swimming pool, restaurant and bars all appealing to a varied mix of customers. Amenities include sound proofing, air-conditioning, color satellite TV, radio, direct-dial telephone, an in-room safe and a minibar.

Sheraton Lisboa Hotel & Towers

Situated at the center of Lisbon in a business district, it is close to most public modes of transport like the railways. Shopping, entertainment, tours are within easy grasp of hotel guests.

Most rooms enjoy butler service, data port, video check out, safe, minibar, coffee maker, IDD including dual-line, cordless phone, voicemail, satellite TV with radio/alarm clock, in-room movies, hair dryer, daily newspaper, maid service, rollaway beds, walk-in closet and trouser press.

Le Meridien Park Atlantic Lisboa

Strategically located near the city center. Fronting the charming park - Parque Eduardo VII - the hotel enjoys easy access to the city's entertainment, commercial, financial and political centers. Its lofty position offers a commanding view of the city.

Rooms feature an IDD phone, hair dryer, air-conditioning and heating system, wake up alarm, color satellite television and pay TV, voicemail, safe, minibar and modem connection. Laundry and 24-hour room services are also provided.

Four Seasons Hotel The Ritz Lisbon

Placed at the hub of Lisbon, a myriad of historic sights and icons are within the grasp of guests like the Casino de Estoril, the impressive Aqueduto das Aguas Livres, Castelo de Sao Jorge, Mosteiro dos Jeronimos, Padrao dos Descobrimentos.

273 rooms with private balconies plus 10 more without. All rooms are cozy and equipped with an all-news cable network TV, an am/fm clock radio, an in-room safe, and a private stocked bar/refrigerator. I stayed at the Le Meridien Park Atlantic Lisboa for one night. It was an excellent hotel, near the large, green park and close to a subway station.

It was excellent. My writeup for that hotel is in a different tip.

The Best In Lisbon......

by TripAdvisor Member muyo7

this is my second stay in this hotel and i was more impress than the one before....please try the bistro restuarant, the food is amayzing!!!!!!!! try duck liver......Firendly very good service and not too expensive!!!! the housekeeping one to none...they would do anythink for you and very fast!!!! we stayed in room 1700 was fantastic.i think this hotel is much much better than le meridian or four seasons....IF you are loking personal,firendly,worry free stay........ THAN SHERATON LISBON IS FOR YOU.......

Excellent

by TripAdvisor Member tdill

Excellent stay at the Sheraton Lisboa! Centrally located and moderately priced. Recommend staying in one of the Club Level rooms if you can. Magnificent views of Lisbon and Tagus River from the restaurant on the 25th floor. Still working on fitness center and spa - complete in Sept 2007. Friendly staff who speak many different languages easily.

Trying too hard

by TripAdvisor Member xxxxxxzxxxxxxxx

Situated close to the top of one of Lisbon’s seven hills, the Lisbon Sheraton was the tallest building in Portugal when it was built, and it is still a commanding presence on the Lisbon skyline. It has long presented itself as being the best hotel in Lisbon (whatever that might mean), and it has undergone an extended period of renovations & renewals in a bid to re-establish its pre-eminence. Although this is still work-in-progress (for example, such facilities as the pool and the Club Lounge are still closed), enough has been done to see where all the work is going.

Our reservation was made some months in advance, with our arrival scheduled for a Saturday in late February 2007. A few weeks prior to that I received a ’phone call from the hotel, offering me the opportunity to switch to their Starwood stable mate the Meridien about a mile away as some building works were scheduled for the week-end that we were to arrive. On discussing this matter further and being assured that the building works would not start before 9 am or continue into the evening I declined the offer of the move, because of the superior location of the Sheraton over the Meridien. The Sheraton enjoys a good location in a busy district between the down town core and the airport, and with excellent public transport, between two Metro stations (Saldanha & Picoas) and close to numerous bus lines, including the very useful 44 & 45 which, along with the overpriced ‘Aerobus’, travel all through the down town area of Lisbon to Cais do Sodré station in one direction and to the airport in the other direction. Nontheless, full marks to the Sheraton for their initiative in contacting me in this way. This was a text-book example of how to manage such a situation.

On arrival at the hotel, two things were immediately apparent; the lobby was indeed a building site, and that there were very few guests around. Still, once ensconced high up in our Club Room (being Platinum SPG does have its advantages), we were unaware of the commotion below. Come Monday the hotel returned to something like normality.

So what did we think of our club room? Cozy rather than spacious, whatever one might think of the décor (a number of opinions are possible), one thing was undeniable; everything smacked of quality, along with that indefinable smell of newness. It was all a bit dark for my taste, and this was also true of the public areas. But, as I said before, the quality of all the fixtures & furnishings is immediately apparent. The refurbishment is certainly not a job done on the cheap.

A great deal come down to individual taste, and this is nowhere more evident than the bathroom, which I will try to describe in as neutral terms as possible. Every single wall of the bathroom and the toilet is made of glass (sic). Much of it is frosted or mirrored, but the main wall which separates the main area of the room from the bathroom is plain glass, with a narrow Venetian blind available to protect the modesty of the bather if requires. The default position of the blind is up, so it is perhaps unfortunate that the control for the blind is a switch cunningly concealed in a stainless steel pillar on the opposite side of the bathroom. The cord that hangs invitingly in front of the blind is in fact the emergency call to be used by anyone who slips in the bath. Some Sheraton staff were heard to opine that this is not a masterpiece of design.

Further challenges are posed by the bath taps, with no clues being offered that turning the taps anti-clockwise fills the bath and turning the same taps anti-clockwise operates the shower.

For all this ‘cleverness’ it is disappointing that no thought has been given to providing a stool in the bathroom, for example to sit on when drying ones hair.

One area where practicality clearly looses out to style is the restaurant. Someone apparently thought that it would be a good idea to put a thick pile carpet down, and to then replace the dining chairs with heavy ‘club’ style leather seats. Apart from these chairs being too low to eat comfortably at the table, it is very, very difficult for someone who is reasonably able-bodied to position the chairs correctly when sitting as the heavy chairs dig into the thick carpet, and it will be quite impossible for the infirm to do so. This really is a major design blunder.

As to the food itself, it is overpriced, but no more so than one would expect at this class of hotel. The food, however, is very good and without any of the over-elaboration that ‘posh’ hotels sometimes resort to to justify their inflated food prices. Nonetheless, there are perfectly good restaurants close by where one can eat perfectly reasonably for less that a third of the price of a meal at the Sheraton.

Staffing is one area that the Sheraton seems to have got exactly right. All the staff we encountered, at all levels, were helpful and professional with just the right balance between friendliness and deference.

In conclusion, is the Sheraton on track to become Lisbon’s hotel-of-choice? The answer may to some extent depend on what you expect of a hotel. If you like them to be modern and a bit edgy you will love the Sheraton. However, if you prefer your hotels to be more traditional and with fewer surprises, the Tivoli may be a better bet.

One final thought. We left the Sheraton for another five-star Starwood property; the Porto Meridien, which seems pretty well unaltered since its Air France days. In comparison, the Porto Meridien was so much more relaxing.

Wow!!!!!!

by TripAdvisor Member Go Travel Europe

This hotel is absolutely fabulous!! Don't judge by the pictures that come up from most hotel sites because they are all outdated. Come to think of it, new pictures can't do it justice. This hotel was remodeled and reopened in Jan. 2007. It is incredible! The hallways are lit up with blue lights and brown leather doors, the rooms have dark brown carpet, brown leather furniture, beautiful fabric and amazing lighting! There are huge flat screen t.v.'s, push a button to close the blinds, change the lighting many ways, the air blows down from a ledge in the ceiling, perfect beds and linens. The bathroom is the most amazing of all. It's walls are frosted glass, clear glass, mirrors and sliding doors, with more electric blinds to adjust in many ways. The restaurant in the lobby has wonderful, reasonably priced food, and the breakfast buffet is massive. There is a bar and restaurant on the top floor (this is the highest building around so it has great views). The front desk was very helpful with information and reservations. We would love to stay here again, and want others to know how great it is!!! Totally amazing place!!

Forum Posts

Area Around the Sheraton Hotel Lisbon, stayed there???

by pulgaron

So what's the area around the Sheraton like? Has anyone stayed there recently??

Re: Area Around the Sheraton Hotel Lisbon, stayed there???

by piglet44

We stayed at America Diamond's which is near there. It was nice but we were only there for one night before we flew home so I don't really know that much about it.We did not go downtown from there. It is near to Marques de Pombal square and the Park.Pleasant enough to walk around.

Comments

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 Sheraton Lisboa Hotel & Spa

We've found that other people looking for this hotel also know it by these names:

Sheraton Lisbon
Lisbon Sheraton
Sheraton Lisboa Hotel And Spa
Sheraton Lisboa Hotel Lisbon

Address: Rue Latino Coelho, 1, Lisbon, Estremadura, 1069-025, Portugal