Penha Longa Hotel & Golf Resort

Almost a great hotel

We had a great holiday at this hotel, but there are some shortcomings which you should consider before booking:

Location - a glorious position in the hills near to Sintra and Cascais. However, it can be VERY windy. For four days out of our week it was so windy the hotel windows rattled and you could hardly open the car door. Strangely, if you drive to the coast it's dead calm.

Kids Club - unusually this is not free, in fact it's very expensive so there aren't many kids in there and as a result the activities aren't much good. We were also charged to watch a DVD projected onto a wall one evening, even though we supervised our child ourselves.

Breakfast - Try to get this included as it's very expensive and yes, they will charge you for your kids.

Country Club - A lot of the activities take place at the nearby country club and cost extra.

Pools - The outdoor pool was freezing (even in August) so there were always lots of children in the indoor pool, which is small for this class of hotel anyway.

Food / Drink - Very expensive. You will recoup the cost of hiring a car by eating outside the hotel.

Surprise extra costs - on checking out we were surprised to find we'd been charged extra each night for our child's bed. Apparently this happened all the time with Expedia bookings. If you are taking children with you I'd suggest you confirm the rate you have been quoted actually does include your child.

Rooms - fantastic, but be careful on the marble bathroom floors. They are deadly when wet. My wife fell over our first night. We told reception and large mats appeared the next day.

I contacted the hotel manager on my return home and received a standard letter which answered none of my concerns. Pity, it could be a superb hotel if it revised its customer service and didn't appear to be so "mean" about relatively low cost items.

Unique Quality: Everywhere you go in the hotel you're never from a Nespresso machine and an expensive cup of awful coffee.

• Opinion of Price: most expensive
• Related to: Romantic Travel and Honeymoons, Golf, Spa and Resort

Penha Longa Hotel & Golf Resort Photo: The hotel entrance at night

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