Alibi B14 Hostel

Bad experience - Hostel Alibi Piran

We arrived in Piran having booked a 3 night stay in a double room at the Alibi Hostel in Piran:

* Their photos are not representative of the room we were sold
* The room was damp and absolutely foul-smelling. There was an overpowering smell of mould. There was little ventilation. It was tiny and squalid
* There was black mould growing up several walls
* The ‘double’ bed was tiny
* The reception insisted on payment up-front in cash. There were no receipts
* When we confronted the owner next morning, he became rude, aggressive, insisted we were ‘not in a position to make demands’ and said we must have some kind of ‘personal problem’
* Despite this appalling experience, we were only refunded ONE night from a three night stay

The detail:

Our room was in a different building, so we did not inspect before paying. BIG MISTAKE The air was very damp - no-one could sleep here, and the room was definitely not worth the €60 charge.

Unfortunately we had already paid. We went back to the reception to ask for another room. We could be moved for our final 2 nights (not guaranteed) but we’d have to stay in the room for that night. We were told to come back the next morning. We found a hotel room instead.

The next morning we returned. The owner was asleep in a room next to the reception. This was when things started getting nasty. We were refused a refund or the possibility of cancelling. We were told to come back again. By now we were certain that we couldn’t stay there after being treated in such a way, even if they found us another room - still in doubt.

We found another hostel –Hostel Val – which was excellent, and cheaper than Alibi.

Luckily for us there were guests around when we finally returned to Alibi- making the owner less aggressive. We were only refunded the final night as apparently "the rules" were that WE hadn't given 48 hours notice!

Whilst we were at Hostel Val there were also 3 couples we know for sure had booked out of Alibi.

• Opinion of Price: more expensive than average
• Related to: Budget Travel, Backpacking

Alibi B14 Hostel Photo: damp

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