Flatotel Internacional

Rooms robbed

Our family stayed at the Flatotel last week. We engaged three rooms for our family of eleven. Before chosing the Flatotel my wife read reviews of others who had stayed at the hotel. She was surprised to read of several instances of theft. However, because these reviews were rather old she surmised that these situations were taken care of by the management and this hotel with its apartment set-up was ideal for our family. Although the hotel is not in the center of things, we were quite satisfied with the rooms and view. The restaurant is not so great and the desk was helpful but uninformed for the most part. Have your planning done before your arrive.

The day before we were to depart from the hotel my daughter-in-law noticed her bracelet was missing. My wife went to the desk and told the man on duty. He referred her to a middle aged woman who appeared to be either the manager or the owner. Upon hearing the about the incident she inquired whether the bracelet was gold. My wife indicated that it was silver. She said she couldn't imagine why someone would take a silver bracelet. My wife referred her to reviews that she had read on the internet about things being taken from guest's rooms. The woman indicated that she was unaware of these reviews and would check on them. My daughter also noted that some of her teenage daughter's clothes that she had especially purchased for the trip were missing.

I am a seasoned traveler (I have even written a book on third world travel) and have never encountered a situation where this conduct was done by staff (even in the poorest of countries). More surprising is that these incidents seem to be blatantly ignored by management. For that reason, we cannot recommend this hotel.

Unique Quality: Roomy accommodations, fair location, average desk service at best, family friendly, restaurant service not sufficient. Pool is not handicap accessible. Parking very good.