Holiday Polynesia

4 out of 5 stars4 Stars

Avenida del Sol (antigua CN-340) P.K. 215,6, Benalmadena, 29630, Spain
Holiday Polynesia
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 104% more than similarly rated 4 star hotels

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Good For Families
  • Families78
  • Couples66
  • Solo0
  • Business77

More about Holiday Polynesia

great holiday

by TripAdvisor Member bettyboopcheshire

just got back from hols polynesia hotel is wow very impresive suites where exceptional spotlessly clean there was a few problems with power cuts but dealt with very quickly the food at first was awful but many of us complained and it improved some what but could have more variety alot of unfinished work still left to be done to remote for walking or shopping but had a great time dont always follow negative reviews i didnt and was worried but it was great find out for yourselves by being there

Book Direct!

by TripAdvisor Member playablancafans

We are a party of 11, a family group of all ages, who arrived back from the Hotel Polynesia today.
Overall we had a great holiday. It is true that there are lots of teething problems with this hotel some will hopefully be sorted out in time ie bad plumbing causing floods and leaks all over the hotel, not enough staff causing queues everywhere and below 4* standard food. Unfortunately some problems will remain, such as not enough public toilets in areas such as the pool and piano bar.
Overall with the Euro rate as it is at the moment the holiday was still great value for money. The first half of our week was better than the second half only because the amount of people staying at the hotel doubled in the second part of the week and the hotel and the staff struggled to cope (bearing in mind that the hotel still only had aprox 750 guests in the hotel and the hotel can take up to 1200!) If you want to book this hotel I would strongly suggest one thing
Go to www., contact page and call the Central Reservation number listed on this page. They have English speaking reservation clerks who are more than happy to take your booking by holding your rooms with a credit card number. They send you a confirmation email and you pay upon arrival at the hotel. We did this and got a free child place for the 1st child in every room, under 2's are free. My sister therefore with a family of 2 adults, an 8 year old and a baby under 2 paid the same as my husband and I who were in a room on our own! We paid a little extra and reserved suites, I don't think the room sizes are much bigger but you get a really big terrace with sea views, table and chairs, sunbeds and a jacuzzi on it, well worth the extra. We saved a lot of money booking this way and were able to choose flights that suited us (we found Monarch flights from Manchester were much better times than the Thomson flights). Another advantage of booking direct is that the hotel is much more flexible about the people staying in a room, my brother has 3 children one of which is a baby, they were easily accomodated in a suite and would have been fine in a junior suite but according to Thomson 4 people was the maximum they would allow in any room.
The other difference about booking direct is that you receive a different standard of all inclusive. Thomson/First Choice have negotiated a package that only includes local branded alcoholic drinks and some restricted times for lunch at the beach club, for this you will receive an orange wristband. Book direct and you will receive yellow wristbands and you will be on the
'Gold All Inclusive Package'
most other people on this package are Spanish. You are entitled to International branded drinks such as Gordons, Smirnoff and J&B and have no restrictions on lunch times.
We found no disadvantages of not being with Thomson / Firstchoice. Obviously you have to arrange your own taxi transfer to the hotel but as it's not far from Malage airport it won't add much to your holiday cost.
I would say as long as you don't go to the Polynesia expecting too much from the food, and you don't mind being surrounded by children all day, you book direct and you can avoid peak weeks if possible, you will have a very good, value for money holiday at the Polynesia.

Faulty Towers would be better than this

by TripAdvisor Member FrodoRoss

May 8 to 15 2009 - Simply the worst, do not go
If you are looking for a good quality hotel that is family orientated and provides a safe environment in a reasonable location, you should not consider the Hotel Polynesian. We stayed at the hotel between the 8th and 15th of May 2009 and were frankly appalled by what we experienced.

Our accommodation
•We had no running water for the bath
•The bathroom door handle came off
•The smoke detector still had a cover over it
•There was water dripping on to our balcony from two floors above which made the tiles very slippy.
•My 18 month grandson could almost fit through the gap between the wall and the glass partition in the balcony. (We were on the third floor)
•The pull down bed had not been cleaned
•We had problems with our door card

General hotel concern
•Hotel fire alarm regularly went off
•There was piped music throughout the hotel until 4am
•The main toilets on the lowest level were regularly blocked and flooded
•The piano bar had flooding for a few hours one night
•The international show was poor (However the Gymnast, the Beatles and West life were superb)
•The hotel is in a remote location there are no bars or shops within a 25 minute walk
•The courtesy bus only runs from 10:00 till 18:00 after that it’s 5 Euros by taxi to the hotel which is at the top of a hill.
•There are no baby changing facilities in the main toilets throughout the hotel
•Children’s entertainment is very limited. It costs 12.5 Euros per hour for kids to use the soft play area
•Use of the indoor pool costs 19 Euros per person
•The food was at best warm never hot
•The Thomson rep had a A4 binder of complaints from guests
•There was not enough staff in the speciality restaurants which resulted in poor service. We only had two waitresses for 16 tables of four.

The breakfasts were great
The beach club once you get there was very good
The water feature and glass lifts in the foyer were spectacular

Anne from Dundee would agree

we got what we paid for

by TripAdvisor Member jimboySouthendOnSea

hi all,
just got back from the polynesia after a 1 hour 10 mins delay at the airport
so here we go
on arrival this hotel is lovely until you look deeper into it and then you will find problems that even the reps dont want to know about and just try to tell you things will be sorted

on arrival we was not asked to pay the 100 euros deposit for the room ,unlike other people.when we got to our room with in 10 mins of checking in i thought i would check the room anyway for damage.i had a lamp in the bedroom broken and there was no plug in the bath,after unpacking i went to reception to tell them and asked for a remote for the telly to which you have to leave a 10 euros deposit.they then told me they will have things sorted ???? two days later they still had not replaced the bath plug so i asked again as i have a 19 month old girl and the shower is a free standing power shower.two days after that when my wife was bathing my girl in the bath with a flanel my girl slipped and chipped here front i was mad so went back to report this to be told it is parents responsobility to look after there children,and was not there fault.we stayed here for 11 night and on the day we left there was still no plug and when i said to the rep when we was leaving that this is no good she said that she had done all she could do and they did not like replacing them because the spanish take them and it cost 15 euros each to replace??

the toilets are beeing dug up as we speak because they have a major issue with the drains so on the ground floor which is minus2 there was 3 seprate toilets now there is only the 1 by the pool be as they are working in the others so the next avalible toilet is up another floor

the games room keeps flooding electric wires bare all over the hotel

the food in the uru-wok was rubish the food in the polynesia themed was ok but better using mahva

drinks are ok but if you use the disco room after midnight you have to pay for your drinks
but the worse thing is that when you check out by miday you are niot allowed food and drink unless you upgrade which is a joke
do as i did and just carry on ordering from the snack bar at the poolside were most of the time they dont ask for your card

i could go on all day but you can make up your own minds

still i hope things are sorted by the time you people who have not gone yet go and have a lovely time

would not recommend

by TripAdvisor Member JoanneLincolnshire

Arrived to beautiful surroundings:- but then the trouble began............
Reception staff very inexperienced had to ask for passports back, didn't give password for security box.
Hotel room was really nice, found the following faults, toilet would not flush in any way, we had an end room overlooking the railtrack, the window catch was broken, this kept banging to and thro, air conditioning unit, went off when you walked in the room, kept having to open balcony door to re - jig this up, shower tray was leaking water when you used the shower, reported several times, no one came, used towel as a mop constantly, toilet seat was broken, reported no one came.... same story.
Breakfast was OK, dinner was crap, nothing was hot in temperature, H&S had been in air conditioning units directly above the food, seems the postioning of the food stands had not been assessed correctly.
Chinese restaurant was shut...... many of the bars and shows were shut not enough guests in the hotel to have everything open.
Not all drinks are all Inclusive, I can agree with lack of toilet facilities due to flooding, even the show room that looks like a big conference room was shut ,water all over the entrance.
There is a big crane working on sister hotel that is bleeping all the time..................
Reps were very young, didn't know how to deal with all the complaints
Had many TEETHING problems, they are hoping sister hotel HYDROS, to open in 2 weeks time, the road plus many other issues are still being worked on.
Have to pay for the indoor swimming pool and gym 18 euros per day and that was discount for thomson guests.

nice hotel but new!!

by TripAdvisor Member misspiggie39839

Nice hotel but new quite a few teething problems, are air con. in our room wouldn't work reported it 4 times just never worked. Food excellent good sellection however if you want a meal at lunchtime you have to get on the bus and go to the beach club, you can get snacks at the pool bar but be prepared to que. You have to check out by midday and your all inclusive package finishes then even if you don't leave until 10 at night that is it you have to pay, so be prewarned. Some staff nice some not. I think this will be a better hotel next year. Also you are out of town nothing near you so if you want to go out at night you will need a taxi anything from 15 euros each way. Also on our last day I realised 2 of the fire exits were locked did not like to think about the rest of them V. naughty. We did enjoy the hotel but it has quite a way to go. Oh the spa was REALLY expensive too.

Loved the Polynesia

by TripAdvisor Member angelcakeBolton

To all going to the Polynesia,
I checked this website before i went with my family and in-laws and was really worried by all the bad reviews (Faulty towers 2 etc). I decided to go with a open mind - this was my holiday and i was going to enjoy it... no matter what. Well, that's exactly what i did. There is no mistaking that the hotels appearance and attention to detail is amazing. I shall start with the negative - The toilets near the piano bar leak. Seems they and others have been rushed at the last minute. Slighty annoying, but just use other toilets!!! The worst thing about the hotel is bumping into people that are moaning. I'm on my holiday and i'm having an amazing time. I do wonder of these people would moan where ever they were.
Here is my view of the polynesia - hope it helps
Appearence - amazing
staff - very helpful, especially when my 3 yr old became poorly. Be warned it is 90 euros to call out dr.
Food - brill, so much choice. There is a microwave to warm up if you want, but we never felt the need to. For the fussy kids there is pizza, burger, hot dogs, nuggets, chips every day, but there is also a large selction of other foods available which is different everyday. the mexican night was great. You can also go to 1 of the other restaurants once a wk, however we didn't as we kept forgetting to book (you have to book between 8am and 11am). You can also take food out of the restaurant in take away boxes. Worst night for food choice for us was wednesday.
Rooms - OMG just amazing. Jr siute like a city centre luxury apartment. Maids clean every day and cahnge sheppts every other day. Bed setee really easy to put up and away.
Pools - WOW!!! especially the beach club. Rather cold at first, but you get used to this within a minute. The beach club has every thing for everyone. There is a shuttle bus that runs from the Polynesia to the beach club from 9.30 to 6.30, but it is fine to walk if you want. It takes about 5 mins to do the same journey as the bus.
Entertainment - if you have a little one like me, you will be kept busy running after them as the run between the junior disco and the park. Make sure you watch the West Life tribute ... they are amazing and extremely funny. Even my hubby who dispises WestLife was impressed.
Location - Yes there is nothing around, but you don't need to leave. we did go to Benalmadena which costs 10 euros in a taxi or 1,40 on the bus.

Never used the cinema, spa or hairdressers, so can't report on this, sorry

The hotel is great value for money, something for everyone, even wii on large sreen tv's. Be expected to pile on the pounds!

Any one going - have a lovely time and I will be happy to answer any questions anyone has

Dawn x

Lovely Hotel But Slow Sorting Problems

by TripAdvisor Member Sanbria

We liked this hotel and had a lovely holiday.

Bad bits:
We went to look at the Polynesia from the road a couple of times in the month before it opened. It looked like it just wouldn't be completed in time, and I think the bad workmanship we witnessed means that they rushed to finish it. We stayed there from 28 May to 4 June.

Our terrace, along with sections of block paving along the footpath had been used to mix concrete and had not been washed down afterwards. As most people had mentioned, the loos on the pool level keep flooding and could well become a health risk . Not nice. They should have got this in hand by now.

We were disappointed by the evening entertainment, and a lot of Spanish descended on Friday and we had to queue for dinner Friday and Saturday. Sunday morning was quiet so assumed they had gone home.

Good bits:
Hotel theme is like something out of a tomb raider film, with stone-effect columns, and lots of greenery. Very impressive. There are water fountains in the centre of the hotel, an aviary with parrots, and ponds with turtles and fish. Very spacious hotel. Room was lovely, with 2 four foot beds in the bedroom, a large shower in the bathroom and 2 washbasins. Terrace with table and chairs.

We didn't experience any problems with cold food in the restaurant at all. Good choice of food, plenty of meat and fish cooked in front of you, and omelettes in the morning, where you choose your filling. Loved the food and had no complaints.

The water park (Beach Club) over the bridge was fantastic. Hidden treasure areas like the bubble beds We loved it and didn't mind that we had to go down there for lunch in the big restaurant.

Courtesy bus saves you walking down the hill to the Beach Club entrance, though you still have to negotiate the spiral bridge over the road to get in.


If using the pool just go upstairs to the loo till the problems are sorted.

Go down for dinner early on Friday and Saturday, or book your one free night in at the Chinese (Uru Wok) to avoid queuing

If you learn a few Spanish phrases, we found the staff, particularly the restaurant staff, really appreciated it. My granddaughter loved the attention she got when she asked for ‘una mesa para cuatro, por favor’ (a table for four please) and she made her own flash cards before she went. I can email them if you would like them to print off.

The pool tables cost 2 euros, and tenpin bowling 3, so be prepared to change some notes in the change machine in the games room.

Try ordering a packed lunch before 7pm the night before your last day when your all inclusive ends at 12 o’clock

Worth hiring a car as no facilities close by outside of the complex. Bus stops are outside the hotel. Just walk a few yards to the left of the roundabout. Same side of the road as the hotel for Fuengirola direction, and cross the road for Benalmadena/Torremolinos. Every half hour 1.30€ each way.

We didn’t, but I wish we had checked out the evening entertainment at the Holiday Village Hotel and the Holiday Palace.

Have a good holiday!

Don't cancel. Fab hols. Children want to go back very soon!!

by TripAdvisor Member familyhols09

If the children are happy, i'm happy. Yes, there are some issues that need sorting, but as mentioned before, things are getting better! Arrived 31st May and as the week moved on more staff on reception and behind bars, and I think they were putting out a table for drink for the new arrivals today...perhaps they are reading trip advisor for issues that need to be addressed!
Never a problem getting sun beds at either pool or beach club(always gets on my nerves). Food good, drinks good, weather good!
Entertainment on some nights is not so good, but there are asking for your feedback.
Everyone, just go and relax and enjoy. We did and would go back.

We had a good time, but there are probs

by TripAdvisor Member hol1975

This is an honest review and hope knowone is put off by what they have heard or read, as our exprience was different to some peoples who where there the same time.Let me give you the bad and good points.
Pool-deep end was shut for repairs for 3 days, my little boy cut his foot on a loose tile, but didnt put him off, he was back in 5 mins later.
Kids club- mine are aged 5 and 7 they went in twice only for 1 hour at a time, and they found it babyish. The entertainment dont do anything for specfic teens. We had a 13 yr old in our party and the first week he was bored, not many teens there for him to befriend. And the entertainment at first wouldnt let him join the adult games, ater polo ect. But after complaining they let him play water polo, mini golf and a stick game.
Food-DINNER Food was great, especially if you like salads, good choice.
LUNCH c**p out of the pool snack bar, fruit was the best option, much better at the beach club, massive buffett
Breakfast- was fantastic, great selection.
Beach club- for some reason the beach club is only open fully 4 days a week, not sure if that will change later in the sesson, but we where not made aware of this before we went so again bored teens as the bigger attractions wave pool slides ect where not open. Go early to get a loungers with shade. GREAT SHUTTLE BUS
Loo's-yes, there are still problems, especially on lower levels....flooding
SMELLS-the sewer smell is gross and the drain out side runs straight through the outside entertainment area so what ever way the wind is blowing on the night sit the other side.
Rooms-Fab, good size and layout. We had problems with are plumbing, tv and air con. The tv was fixed 2 days later NO ENGLISH channels other than bbc news, this wasnt a major prob not having tv but when my and my partner where getting ready for beach or eve it was handy to let kids watch for half hour. AIR CON didnt work for 8 days. we was told it was a general problem for the whole floor by the maintainance man, but my mum and dad where next door and theirs was fine. PLUMBING we didnt have water one night by luckly enough we had all showered and changed, was could it was a problem affecting the whole of benalmadena but again mums works next door and our friends on 2 floors below worked.
Hotels- amazing and defo has wow factor.
Staff- most are friendly, but some of them their knowledge of the hotel is quite poor and they not very confident when giving info, but sure this will come with experience. Also many people where complaining and i think the staff are on edge waiting for more complaints. Treat them as you would want to be treated and its fine. some staff really stood out from others and where fantastic. It just depends on who you talk to.
Location-We went on some massive walks up the hills, but if you like a stroll to a near by bar ect its not poss. we wlaked along the beach front and its a good 15-20mins walk to nearest bar on the beach front. busses are often full at peak times for tourist 10-11am

Over all we had a great holiday. The hotel was 50% full so not sure how they will cope in peak season, we was told by one member of staff it got to 60% full at the weekend when the spanish came for long weekends, again we didnt have any probs with them.Loved the fact the hotel was so spacious inside. i would probably not go back as it didnt impress me that much. But we had a great time , felt it was value for money, the problems didnt effect the enjoyment of our holiday, but i can see how some people maybe dissapointed.
Hope this helps x

Forum Posts

Airport to hotel

by argentia

We are staying at the Hotel Holiday Polynesia in a few weeks. What would you suggest is the best way to get there from the Malaga airport? We don't want to have to do too many transfers since we'll have quite a bit of luggage with us.


Re: Airport to hotel

by LoriPori

We have taken a taxi from Malaga to Torremolinos and the fare was 20 Euros. Benalmadena is very close to Torremolinos. You also might get in touch with Hotel Holiday Polynesia as they might have airport pick-up available to you. It's worth a try.


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 Holiday Polynesia

We've found that other people looking for this hotel also know it by these names:

Holiday Polynesia Benalmadena
Holiday Polynesia Hotel Benalmadena

Address: Avenida del Sol (antigua CN-340) P.K. 215,6, Benalmadena, 29630, Spain