Gran Hotel Elba Estepona & Thalasso Spa, Estepona, Spain - Reviews and Hotel Information

I booked this hotel for my elderly parents for a 2-week stay in October 2006. I also arranged return airport transfers from Malaga airport to this hotel. My parents' last day at this hotel was a complete nightmare which ended with my mother and father (who are in their 70's) being led to believe by hotel staff that the car waiting outside the lobby for them was their transfer to the airport. It turned out that the person waiting was a criminal who confined them to the car at the airport until they paid him EUR 90.00. My mother has a heart condition and the hotel couldn't care less about us and our complaint! The hotel staff at reception have denied any knowledge of my parents asking them to call the transfer company on the day of departure to reconfirm the pickup time. The reception deny calling this transfer company and deny confirming anything to my parents. The staff member on duty at the lobby entrance also denies checking with the driver that he was there to pick them up, this at my father's request before my parents got in the vehicle. Complaints to the General Manager of this hotel have gone unanswered. Same complaint which was also sent to the head office of this hotel has also gone unanswered. Is this a five star plus hotel?! What other Superior class hotel does not answer complaints or has fairly senior staff who conspire to lie in order to protect themselves? What kind of hotel is not interested in guests who have paid out EUR 3,000 - and that's just for the room? Appalling. I am so angry at how my poor parents were treated and it is totally the fault of this hotel, which is made even worse by the attitude of the management team there. Avoid - and stay elsewhere! There are similar 5* hotels along the coast which are much more professional.

The hotel's amenties were of a high standard, a pity that the hotel's customer relations department is non-existent!

Gran Hotel Elba Estepona & Thalasso Spa, Estepona

Gran Hotel Elba Estepona & Thalasso Spa

Estepona Hotels