Gran Hotel Elba Estepona & Thalasso Spa

5 out of 5 stars5 Stars

Urbanizacion Arena Beach, Carretera Estepona - Cadiz, Km 151, Estepona, Costa del Sol, 29680, Spain

2 Reviews

Gran Hotel Elba Estepona & Thalasso Spa
Enter dates for best prices
Compare best prices from top travel partners Travelocity


Satisfaction Very Good
Very Good

Value Score Average Value

Similarly priced and rated as other 5 star hotels

Show Prices

Good For Business
  • Families77
  • Couples81
  • Solo72
  • Business85


    This hotel should be added to the list of the worst hotels in the world - Elba Grand hotel Estepona in Spain. Although it is a very expencive five-star hotel, it has rude management and stuff. If you intend on going here, be prepared to be treated with no respect and laughed at your complains or needs. It is located in a terrible spot and there is absolutly nothing to do here. Your only option is sitting by the pool that could have been anywhere. Unfortunately there is not enough sunbeds, so you have to wake up really early to reserve a spot. Even then, you will only be able to enjoy the sun for very little as there not enough umbrellas to create shade.This is the reason I'm sittling in my room (the only good thing here) and working on my vacation.
    As for the restaurants, there are 3 of them with the same chef. For a rediculous price you have to put more spice on you dishes in order to eat them. Nobody speaks english, there is always a long line at reception and if you are offered a bottle of champagne - dont take it, because there will be a lot of drama untill they make you cry and you pay for two to make it stop. When they gave this hotel 5 stars, they meant minus five stars.

    Unique Quality: -



    I booked this hotel for my elderly parents for a 2-week stay in October 2006. I also arranged return airport transfers from Malaga airport to this hotel. My parents' last day at this hotel was a complete nightmare which ended with my mother and father (who are in their 70's) being led to believe by hotel staff that the car waiting outside the lobby for them was their transfer to the airport. It turned out that the person waiting was a criminal who confined them to the car at the airport until they paid him EUR 90.00. My mother has a heart condition and the hotel couldn't care less about us and our complaint! The hotel staff at reception have denied any knowledge of my parents asking them to call the transfer company on the day of departure to reconfirm the pickup time. The reception deny calling this transfer company and deny confirming anything to my parents. The staff member on duty at the lobby entrance also denies checking with the driver that he was there to pick them up, this at my father's request before my parents got in the vehicle. Complaints to the General Manager of this hotel have gone unanswered. Same complaint which was also sent to the head office of this hotel has also gone unanswered. Is this a five star plus hotel?! What other Superior class hotel does not answer complaints or has fairly senior staff who conspire to lie in order to protect themselves? What kind of hotel is not interested in guests who have paid out EUR 3,000 - and that's just for the room? Appalling. I am so angry at how my poor parents were treated and it is totally the fault of this hotel, which is made even worse by the attitude of the management team there. Avoid - and stay elsewhere! There are similar 5* hotels along the coast which are much more professional.

    Unique Quality: The hotel's amenties were of a high standard, a pity that the hotel's customer relations department is non-existent!


Popular Hotels in Estepona

Gran Hotel Elba Estepona & Thalasso Spa

Hotel Class 5 out of 5 stars 2 Reviews

Urbanizacion Arena Beach, Carretera Estepona - Cadiz, Km 151, Estepona

Show Prices

Kempinski Resort Hotel Estepona

Hotel Class 5 out of 5 stars 1 Review

Carretera de Cadiz km 159, Playa del Padron, Estepona

Show Prices

H10 Estepona Palace

Hotel Class 4 out of 5 stars 1 Review

Avda del Carmen, Playa del Guadalobon, Estepona

Show Prices

TRH Hotel El Paraiso Costa del Sol

Hotel Class 4 out of 5 stars 3 Reviews

Ctra de Cadiz Km 167, Urb. El Paraiso S/N, Estepona

Show Prices

View all Estepona hotels

View all Estepona hotels

Latest Estepona hotel reviews

Caledonia Aparthotel Golf Hotel & Spa
78 Reviews & Opinions
Latest: Jul 5, 2014
Casitas Classiques Villacana
45 Reviews & Opinions
Latest: Aug 24, 2013
Costa Natura Naturist Apartment Hotel
40 Reviews & Opinions
Latest: Jul 8, 2014
Atalaya Park Golf Resort And Hotel
192 Reviews & Opinions
Latest: Jul 3, 2014
Club Bena Vista
38 Reviews & Opinions
Latest: Jul 4, 2014
H10 Estepona Palace
337 Reviews & Opinions
Latest: Jul 9, 2014
12 Reviews & Opinions
Latest: Jul 2, 2014
Las Dunas Beach Hotel and Resort
18 Reviews & Opinions
Latest: Jul 20, 2009
Forest Hills
48 Reviews & Opinions
Latest: Jul 9, 2014
Poblado Massai - Selwo
2 Reviews & Opinions
Latest: Apr 5, 2012
TRH Hotel El Paraiso Costa del Sol
17 Reviews & Opinions
Latest: Jun 25, 2014
Kempinski Resort Hotel Estepona
285 Reviews & Opinions
Latest: Jul 2, 2014
Hotel Mediterraneo
10 Reviews & Opinions
Latest: Jun 15, 2014
Vista Golf Apartments
1 Review & Opinion

 Gran Hotel Elba Estepona & Thalasso Spa

We've found that other people looking for this hotel also know it by these names:

Gran Hotel Elba Estepona And Thalasso Spa
Gran Hotel Elba Estepona & Thalasso Estepona

Address: Urbanizacion Arena Beach, Carretera Estepona - Cadiz, Km 151, Estepona, Costa del Sol, 29680, Spain