Gran Hotel Elba Estepona & Thalasso Spa
Hotel Class: 
5 Stars - 2 Reviews and 236 Opinions
Urbanizacion Arena Beach, Carretera Estepona - Cadiz, Km 151, Estepona, Costa del Sol, 29680, Spain
- Map
This Hotel - Hotel
Photos - Hotel
Amenities
Check Rates and Availability
of people enjoy staying here
238 Opinions
- Excellent
- Very Good
- Average
- Poor
- Terrible
Our Members Say
-
Katsiaryna
- Reviews: 1
User Rating
AVOID THIS PLACE
This hotel should be added to the list of the worst hotels in the world - Elba Grand hotel Estepona in Spain. Although it is a very expencive five-star hotel, it has rude management and stuff. If you intend on going here, be prepared to be treated with no respect and laughed at your complains or needs. It is located in a terrible spot and there is absolutly nothing to do here. Your only option is sitting by the pool that could have been anywhere. Unfortunately there is not enough sunbeds, so you have to wake up really early to reserve a spot. Even then, you will only be able to enjoy the sun for very little as there not enough umbrellas to create shade.This is the reason I'm sittling in my room (the only good thing here) and working on my vacation.
As for the restaurants, there are 3 of them with the same chef. For a rediculous price you have to put more spice on you dishes in order to eat them. Nobody speaks english, there is always a long line at reception and if you are offered a bottle of champagne - dont take it, because there will be a lot of drama untill they make you cry and you pay for two to make it stop. When they gave this hotel 5 stars, they meant minus five stars.
Unique Quality: -
-
sh082091
- Reviews: 1
User Rating
A 5*+ HOTEL WITH A 2* MENTALITY!
I booked this hotel for my elderly parents for a 2-week stay in October 2006. I also arranged return airport transfers from Malaga airport to this hotel. My parents' last day at this hotel was a complete nightmare which ended with my mother and father (who are in their 70's) being led to believe by hotel staff that the car waiting outside the lobby for them was their transfer to the airport. It turned out that the person waiting was a criminal who confined them to the car at the airport until they paid him EUR 90.00. My mother has a heart condition and the hotel couldn't care less about us and our complaint! The hotel staff at reception have denied any knowledge of my parents asking them to call the transfer company on the day of departure to reconfirm the pickup time. The reception deny calling this transfer company and deny confirming anything to my parents. The staff member on duty at the lobby entrance also denies checking with the driver that he was there to pick them up, this at my father's request before my parents got in the vehicle. Complaints to the General Manager of this hotel have gone unanswered. Same complaint which was also sent to the head office of this hotel has also gone unanswered. Is this a five star plus hotel?! What other Superior class hotel does not answer complaints or has fairly senior staff who conspire to lie in order to protect themselves? What kind of hotel is not interested in guests who have paid out EUR 3,000 - and that's just for the room? Appalling. I am so angry at how my poor parents were treated and it is totally the fault of this hotel, which is made even worse by the attitude of the management team there. Avoid - and stay elsewhere! There are similar 5* hotels along the coast which are much more professional.
Unique Quality: The hotel's amenties were of a high standard, a pity that the hotel's customer relations department is non-existent!
Sort by: Most recent | Most helpful
1 - 2 of 2
- 1
Explore the World
- Mantra Phoenician- Broadbeach
- Siam Kempinski Hotel
- Motel 6 Santa Barbara - State Street
- Maxims Genting Hotel
- Fortuna Beach Hotel
- Festival Riviera
- Delta Sharm Resort
- L'hotel Island South
- Pavilion Hotel
- Hotel Shambhu
- Jenny Wiley State Resort Park
- The Bentley Hotel
- Waldorf Randwick Furnished Apartments
- Verandah Resort & Spa
Travelers also viewed
The People
Our Members Say
The hotel's amenties were of a high standard, a pity that the hotel's customer relations department is non-existent!
17 members live in Estepona
- Gran Hotel Elba Estepona & Thalasso Spa: Compare hotel Rates !
- Booking.com Excellent choice, Save money
- Gran Hotel Elba Estepona & Thalasso Spa: Save up to 50% off Hotels Everyday
- Expedia.com Photos, Reviews and the Guaranteed Lowest Prices
Sponsored Links
Hotel Helper
Estepona
Near Gran Hotel Elba Estepona & Thalasso Spa
Great Hotels for Less
Questions and Answers
Q: Summer long term rentals "Hi i am looking to rent an apartment in Estepona for the month of July and August. Would it be better to book somewhere for a few..."
A: "If you google holiday+apartments+estepona you might find something, as this arrangement is a daily rate you should be able to come to an agreement with the owners at a..."
-
Gran Hotel Elba Estepona & Thalasso Spa: Book great rates online
- GreatHotels.com Great Hotels of the World.The World’s finest hotels at affordable prices
- Gran Hotel Elba Estepona & Thalasso Spa: Great Rooms, Great Prices
- Hotels.com Low Rates Guaranteed! Click or Call an Expert at 1-800-45-HOTEL
Sponsored Links
Latest Estepona hotel reviews
- Caledonia Aparthotel Golf Hotel & Spa
- 155 Reviews & Opinions
Latest: Nov 28, 2011 - Crowne Plaza Estepona Costa
- 128 Reviews & Opinions
Latest: Dec 29, 2011 - H10 Estepona Palace
- 233 Reviews & Opinions
Latest: Jan 8, 2012 - Hotel Mediterraneo
- 7 Reviews & Opinions
Latest: Oct 31, 2011 - Alcazaba Hills Resort
- 7 Reviews & Opinions
Latest: Aug 27, 2011 - Atalaya Park Golf Resort And Hotel
- 237 Reviews & Opinions
Latest: Jan 1, 2012 - Las Dunas Beach Hotel and Resort
- 20 Reviews & Opinions
Latest: Jul 20, 2009 - Kempinski Resort Hotel Estepona
- 170 Reviews & Opinions
Latest: Jan 6, 2012 - Gran Hotel Playabella
- 252 Reviews & Opinions
Latest: Dec 19, 2011 - Aguamarina
- 9 Reviews & Opinions
Latest: Jul 12, 2011 - Mar Azul Resort
- 37 Reviews & Opinions
Latest: Sep 25, 2011 - Residence Albayt Country Club
- 26 Reviews & Opinions
Latest: Oct 20, 2011 - Club Bena Vista
- 19 Reviews & Opinions
Latest: Sep 9, 2011 - Casitas Classiques Villacana
- 42 Reviews & Opinions
Latest: Nov 28, 2011 - Diana Park
- 83 Reviews & Opinions
Latest: Nov 13, 2011
- Gran Hotel Elba Estepona & Thalasso Spa: Book Now - Pay Later!
- Venere.com Best Prices & No Cancellation Fees! Hotels, Apartments, B&Bs and More!
- Gran Hotel Elba Estepona & Thalasso Spa: Save Up To 50% On Hotels
- ORBITZ.com Find great deals on Orbitz & pay no hotel change or cancel fees
- Gran Hotel Elba Estepona & Thalasso Spa: Save on Hotel + Flight Packages
- Expedia Vacations Book with Best Price Guarantee. Click or call now: 1 - 800-713-8214
- Estepona: Save money, Book now !
- Booking.com Excellent choice, Low rates
Sponsored Links
- Save money, Book now !
- Booking.com Excellent choice, Low rates
- Save up to 50% off Hotels Everyday
- Expedia.com Photos, Reviews and the Guaranteed Lowest Prices
- Find the perfect activity!
- Expedia.com Book early before things sell out. Skip long lines and save on tickets!
- Great Prices, Great Rooms
- hotels.com We Know Hotels Inside And Out. Click or call now: 1-800-914-6835
Sponsored Links
Gran Hotel Elba Estepona & Thalasso Spa
We've found that other people looking for this hotel also know it by these names:
- Gran Hotel Elba Estepona Thalasso
Address: Urbanizacion Arena Beach, Carretera Estepona - Cadiz, Km 151, Estepona, Costa del Sol, 29680, Spain