EH El Pinar Hotel Torremolinos

4 out of 5 stars4 Stars

C/ Sierra de Guadarama s/n, Torremolinos, Costa del Sol, 29620, Spain
Hotel & Apartamentos ROC El Pinar
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53%

Satisfaction Terrible
Excellent
10%
46
Very Good
19%
81
Average
24%
103
Poor
19%
82
Terrible
26%
112

Value Score Poor Value

Rated 34% lower than similarly priced 4 star hotels

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Good For Solo
  • Families28
  • Couples30
  • Solo35
  • Business12

More about EH El Pinar Hotel Torremolinos

Eh el Pinar, Torremolinos.

by TripAdvisor Member GrannyBeryl

6 jan/2 feb room 2425 s/c.
2ring electric plate, frig. No drawer accommodation or food storage area. Windows filthy, sort of clean otherwise. Soap,gel & shampoo on arrival and no more for 18 days, 19th day change of maid, soap,gel & shampoo until 28 day. No balcony no microwave, no comfortable chair(asked for a plastic garden chair & got it.
Quiet overall but occasional short stay,doors banged etc. It is not as out of the way as some say but hard for severely disabled. Pavement invariably blocked with parked cars and noxious overflow from hotel. Hotel bus(after school run) steep steps.
15 minute walk to town centre or beach. Lidl & Super Cor close by(5 mins). Reception cooly efficient. Gardens very nice and pools nice. It is never a 4*. Public areas ample seating but nothing comfortable. Heating was very good and hot water varied. I might go back if the price were right. They are building villas beside it and the rear overlooks a builders yard where motocross vans park quietly.
Watch out for exchange rates in town,got 111.10Euro for £100.(Chequepoint) Ask first what they will GIVE for £100. Take care in town they even pinched my coat.!!
Fly over takes you to bus stop for Malaga 1.70 E return. Short journey but go before 10 or after 11 as Benalmadena fill those buses. Mijas 1.33 single. Tourist information is at Plaza da Indepence beside Picasso hotel. Gibraltar trip 7.50 from Exotic tours in same street.

Enjoy at your peril

by TripAdvisor Member Shant

I booked El Pinar through Lastminute.com as it sounded idyllic. The description stated it was off the beaten track, nestling in the hills overlooking Torremolinos. The description made it sound perfect to spend 14 well deserved holiday nights. This illusion was shattered when, despite waiting an hour, the promised courtesy bus failed to show up. What little remained of this illusion of an idyllic hotel turned to dust as we approached this hotel perched above the busiest road in the whole of Torremolinos.

As soon as we arrived, the front desk staff demanded full payment; a deposit of our credit card would not suffice, as is common practice in most hotels. Before handing over my credit card, I asked to see the room; very rudely, we were told that this was not possible.

Tired and exhausted after a somewhat tedious journey, we paid and went to our room, traipsing through the dingy and dark corridors. On entering the room, an array of rather large cockroaches greeted us. With a member of housekeeping, our first activity at the hotel was to kill cockroaches. The room wasn't bad; well, it was better than the corridors. They were large and bright, though there was a somewhat damp odour about them. The room was quite loud too, with the noise of traffic reverberating off each wall; the furniture was quite dated too. The sheets weren't cleaned terribly well, or perhaps they were just rather old. Whatever the reason, we were not happy and asked for another room. Unhappily, they finally offered us another room. Again, there was still a cockroach problem in this room, though this time there was just the one and it was polite enough to rest on the bed, and the cigarette burns on the top sheet gave it access to the sheet below. At least the odour of damp did not permeate through this room; it only smelt of the morgue at my local hospital this time.

We needed a good holiday, and we felt this would not happen here, so we left. We asked for our money back, and at this point, the near perfect English of the front desk management disappeared. We left without making much more fuss and in the end, we had a great holiday elsewhere, so we didn't mind losing all the money paid to this hotel - we needed a great break and got it.

As a frequent traveller to the Malaga area, I pass this hotel often, every few weeks, and I went back there a couple of months ago to have a look at all of their recent building work. They happily showed me around and the newly added rooms in the new wing look much better than the old ones. The housekeeping staff need a little better training to ensure that these new rooms do not suffer the same fate as the old rooms. There were overlooked spots in many places, many obvious, which housekeeping really should have picked up on. Happily, there weren't any signs of cockroaches in the new wing, and there seemed to be new linen too.

If you choose this hotel, insist on rooms in the new wing, and do not expect the hotel to be it's stated four stars either. Though the aparthotel rooms are four star, the basis of its rating from the tourist board, the actual hotel rooms are not of four star standard; remember, the basis of aparthotel ratings is very different to hotel ratings.

Somewhat hesitantly, they also showed me around the old rooms, which have not changed at all. They say that all the rooms will be refurbished over the next few years. I hope they take this opportunity to send all of their staff for updating of hotel management skills too. To this effect, the gentleman showing me around was very polite and very professional too.

A huge problem with Torremolinos is that there are a huge amount of tourists from all over the world. So many, that the hotels do not need to be kept on their toes. Whatever they do, the passing trade will always be enough to keep them afloat and even flourishing.

They seem to have made an effort in the new rooms, and I hope the pride the management show in them will ensure families get a good holiday experience. However, can this last when the new hotel rooms start to get dated? This hotel is probably going to be all right for a stay if you get into the new wing and you don't mind if the hotel you're staying at is a bit rough and dated. At least it's not too far from the town by bus or taxi. However, it's not ideal if you want a comfortable hotel stay or you want lazy days by the beach. It's too far too walk anywhere from the hotel and you can't take a pleasant evening stroll anywhere unless you take a drive first.....something which is not a good idea if you're having a few Cruz Campo's while relaxing on a summer's night.

great if you wan't to loose weight!!!!!

by A TripAdvisor Member

Our party were put into the hotel for one day after a delay to our flights, one day was about as much as we could take. The food we were offered was inedible,the cuttlery and crockery filthy,and the general condition of the hotel was tatty and dirty.
I feel sorry for anyone who has to stay at this hotel at all, cancel now, unless you want a quick fix sure fire way to loose weight!

expect to pay for taxis

by A TripAdvisor Member

Me and a mate stayed there for a week in May. It was on self catering so can't comment on the food. The rooms were clean and tidy. We were in the old bit so for two guys it was adequate. The room was about £120 each for the week but with the money we spent on taxis we could have got a really good hotel in town.
The hotel is a bit out of town but they do run a bus to and from the town but we found that the half hour wait was too much and so we got a lot of taxis. You can walk to Torremolinos but it will take about half an hour along very busy roads.
The bus stops arouns 11 at night.
I would recommend Benalmodena for going out in rather than Torremolinos.

Not a 4 star hotel but it is clean and tidy. Staff seemed nice enough.

Excellent value for money

by A TripAdvisor Member

Hotel staff were friendly, rooms were clean , entertainment every night, We booked two appartments, and both parties were more than satisfied. only down side was restaurant offered a very limited choice.

Worst ever!

by TripAdvisor Member Stevieb70

Went too (HELL PINAR!), if you will excuse the pun. Has to be the worst hotel i have ever had the misfortune to stay at, how it has any stars let alone 4 is beyond belife. Please do not go half board, bed and breakfast, the food is so dire we only had two meals in the place, then we ate out for the rest of the time!
Located next to a busy highway (8 lanes)! A good 20 min walk to torremolinas, poor facilities and under-staffed to the point where the ones that are there dont care! No bed sheets changed for a week, cold room, and once again the FOOD WAS UNEDIBLE. Oh and there sere 2 major accidents on the road outside during the week we were there!!

Couple from Northern Ireland

by TripAdvisor Member CoAntrimTraveller

Spent one week in this awful hotel. Rooms were not so bad but the only word to describe the food is "disgusting". We found it hard to get anything that was eatable. Everything was cold or half-cooked. If you had a sleep-in, one was unable to get any bread for toasting. The policy seems to be to put out about 8 loaves of white bread and when that was finished - hard luck. Some of the meat was so tough that you couldn't even cut it with the knives. The water glasses were always marked. Guests were continually complaining but nobody was trying to sort the problems out. They had the cheek to charge 110 euros each for their gala New Year's Eve meal. Thank goodness we had been warned by other guests who had paid for the Christmas dinner and they said the food was the same poor standard. We found the staff to be unfriendly and very unhelpful. We enquired the direction to the nearest train station and was informed that "it is down the road about .25 miles." We just cannot understand how this hotel has been given 4 stars. We have been travelling the past 34 years and have stayed in better 2 star hotels. It really is about time that this hotel took notice of all the complaints.

excellent

by TripAdvisor Member olwyn

Can't understand negative views of this hotel/apartment. Actually it isn't in Malaga, very much in Torremolinos. The location is convenient for Malaga Airport. There is a rail station within a few hundred yards (La Colina). Excellent Air Conditioned, punctual trains to Fuengirolla one way, Malaga City Centre (don' miss!) the other - Just Euro1.65 return!! It is right next to a very busy Main Road - though this did not bother us much. There are 3 decent size supermakets within easy walking distance. The hotel runs its own FREE bus to the town and beach. The hotel gardens and pools are wonderful. We found the staff very pleasant. We had a superb 2 bedroom apartment (sleeps up to six) which cost £23 per night - for the apartment not per person!!! We'd be happy to LIVE in it. We also had a really spacious Studio which cost £13 per night for up to 3 people!!!! In fact we preferred this Studio to the so called Apartment we had in January at the top rated Hotel on this very site. We've paid more to pitch a tent in England. Would we go back? YOU BET!!!!!

Good holiday 9th January 1 week

by A TripAdvisor Member

We were concerned at reading the reviews on this site after we had booked a one bed apartment. We arrived to a large spacious apartment, very clean and a huge terrace - far bigger than ever before. Cleaners came in everyday and were always polite. We knew there would be no kettle from previous reviews so we took our own! Hotel staff were friendly and there were no problems at all. Evening entertainment very much for the spanish but enjoyable. Bus into town -no problems experienced and the noise from the road did not affect our enjoyment by the two lovely pools. Cannot comment on the food as we did not eat at the hotel. No cockroaches spotted at all. I really cannot understand some of the comments put before as we were more than happy.

A 4 Star Hotel [What a Joke]

by TripAdvisor Member xxx

Firstly my booking agents web-site lied about it's location, thier web site says it is in the centre of torremolinos, this is far from the truth, it also states it is close to the beach, this is also not true.
The food i cannot state as i did not eat there but the comments from people who were, they were not happy.
I have stopped in many hotels over the past 25 years and i can tell you that this is not a 4 star hotel.
My advice to anyone thinking about this hotel is to forget it, the location is bad.
You have been warned.

Photos

Church of San Carmen - bellsChurch of San Carmen - bells

Sculpture on the Paseo MarítimoSculpture on the Paseo Marítimo

Which pastry is calling me?Which pastry is calling me?

Matahambre -Gilly Natalie Chris Sonja Rob MargaretMatahambre -Gilly Natalie Chris Sonja Rob Margaret

Forum Posts

El Pinar

by robbyw

Has anyone stayed in the studios at this hotel?
Any reviews, good or bad?

Thanks,

Rob

RE: El Pinar

by lizaneck

Hi there,

Try the www.holidays-uncovered.co.uk website, I have used it before going on holiday on many occasions and it is accurate.
Hope this helps.

RE: El Pinar

by loudavegaz

Hi there yes we have stayed there on self catering. our apartment was huge and overlooked the pool, it was nice and clean. i would love to meet the peson who says its 400m from beach, it is as the crow flies!!!!! you have to get the courtesy bus to centr of town and the beach thats if you can get on it as its always full of spanish oap's. just one word of advice dont hire a safe as four people did while we were there and on the day before they were leaving their safes were robbed and the staff on reception are not interested until the police are called in. all in all if you are looking for 5 star luxury dont go here, pay a few extra euros and stay near the beach in a 3 star or above it really is worth it for a extra 5 euros a night. hope this helps

Comments

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 EH El Pinar Hotel Torremolinos

We've found that other people looking for this hotel also know it by these names:

Torremolinos El Pinar
El Pinar Hotel
Eh El Pinar Torremolinos
Torremolinos Eh El Pinar
Hotel And Apartamentos Roc El Pinar

Address: C/ Sierra de Guadarama s/n, Torremolinos, Costa del Sol, 29620, Spain