Club Mac Alcudia

Av Tucan s/n, Puerto Alcudia, Majorca, 07410, Spain
#25 of 196 hotels in Palma de Mallorca
Terrible (1.0 out of 5.0) 1 review
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Not for Couples - Will not be going back

Terrible (1.0 of 5.0 stars)
by written on September 22, 2009

We went in September and are an adult couple. I too read all the reviews prior to travelling and was definately quite worried. The good points: the hotel, pools and rooms are kept clean at all times and the food was good and had a good variety with themed nights. We had a premier room and had plenty of space and a queen size bed and flat screen TV. If you wanted the safe, TV or a kettle you had to pay. This is not a hotel for peace, quiet, relaxation and a romantic break - if you are a family then this is probably a good place to come - but not for couples. The lifts are alwasy busy and mainly too small, we were lucky and were only on the 4th floor so were able to walk if we did not want to wait - it did not help with kids playing in them - where were their parents!!! We booked on line for the first time and all went smoothly with the booking and the private transfers. The 3 hotels were full upon our arrival and the amount of people and CHILDREN was unbelievable, you could not find a quite spot anywhere. We had no problem getting sunbeds, although if you did want one around the pools you would have to get up with the rest of the sad people early to reserve one - i personally think this is wrong and unfare especially as the hotel has signs up asking people not to put chairs on their sunbeds to reserve them. Speaking of sunbeds, these are probably the most uncomfortable ever as they have no cushions and you just lay on the slatted plastic and the backs are not adjustable. The restaurant is very noisy and chaotic and reminds me of a cross between a school canteen and motorway services - do not expect a quiet romantic dinner. We booked several trips through the club house and these were very good and the staff there were very helpful. The evening entertainment was very good, although you would have to be there early (by 7pm) if you wanted a table, as later on all that was left was the arena style seats. The staff worked really hard with the day and night entertainment. The free buses to the beach and port were good, but again you had to queue for ages. The holiday ended up being run by your watch in order to be places to avoid the rush hours - early to the restaurants etc. There were large queues at the entertainment arena for drinks all night. The last 3 days we had terrible storms and the complex was not at all geared up for the bad weather. The entertainment was bought in side into areas completely too small for the vast numbers of people and this made the area unbearably noisy, cramped and uncomfortable, made worse by people letting the children run around and scream, knocking tables etc. The communication from the staff regarding the change in locations and entertainment was bad and they appeared not to know what was going on. When it rains the complex has no where for you to go inside other than the lobby/reception rooms of each hotel. If you do not want to join in with the kids clubs or adult entainment int ehse areas or want some where quiet to read etc there is absolutely no where to go! On our last day they decided to close one of the hotels as it was nearing the end of season and this made the other public places even more crowded and unbearable, they even closed the outside bars and Burger Bar, even more limiting the places to go and the number of people queueing. We had terrible rows with the reception staff to try and keep our room for the day on our departure, they blatenly lied to our faces - so it was a bad end to our holiday. I appreciate the staff and hotel cannot control the weather, but they should have provisions in place for when it rains. I do have to agree with many of the other reviews on the calibre of people at the hotel. It was at least 95% British and of this the majority of guests were northern or Scottish. I do not wish to band all northern or Scottish people into one - but upon my experience here they were nearly all very loud and rude, no manners, they allowed their children to run riot and scream all day long - the men were easily identifiable by their tattoos of their families names (can they not remember them or there birthdays!!) or bulldogs etc - it was like a Chav Council Estate, i know i may sound like a snob, but it was mainly the guests that spolit this complex. Basically i will never ever go there again and would not recomend it to any adults or couples. It is a very bad advert for all inclusive, as on our last few days we could not get food when we wanted it as they closed so many areas down.

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Nearby Club Mac Alcudia

Club Mac Alcudia

We've found that other people looking for this hotel also know it by these names:

  • Hotel Mac Alcudia
  • Club Mac Alcudia Hotel Port D`alcudia

Address: Av Tucan s/n, Puerto Alcudia, Majorca, 07410, Spain

Amenities at Club Mac Alcudia

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Kids Activities
  • Continental Breakfast
  • Shuttle Service
  • Bar / Lounge

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