Very friendly staff who barely speak English but who is really trying to make an effort; we've ended up talking in Spanglish and everything went fine. The Rooms of the Executive Lounge section are totally separated from the rest of the hotel. We had a room on the top floor with a horrible view (the roof of the adjacent building). The room was pretty large and freshly redesigned. Modern interiors, a flat screen TV would have make the room perfect.
Excellent soundproofing, very clean rooms and bathrooms.
Unique Quality: The hotel is pretty far from the Casco Viejo (The old town) but is within the modern part of the city (5min walk from Plaza Moyuia). It is conveniently located close to the San Mames stadium (home field of the Athletic Bilbao) and at walking distance from the Guggenheim Museum.
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Address: Rodriguez Arias 66, Bilbao, Basque, 48013, Spain