I had booked, via http://www.findspainrooms.com/, three nights in the Hotel Ercilla (see the reviews on this site). However, I was in Bilbao for the "Semana Grande" (wanting to see El Juli fight, mostly) and they were fully booked. Would I mind staying at another hotel (same group)? I really wasn't bothered, but was delighted to discover that the new hotel, Lopez de Haro, was 5 star (1 more that Ercilla). So bear in mind that I was enjoying Lopez de Haro for 4 star, not 5 star prices. Nonetheless, I cannot fault it. Excellent service - the sort of service I thought disappeared twenty years ago. Helpful polite staff, nothing too much trouble. I was even allowed to check out in the late afternoon for no extra cost because I was catching a late flight. The restaurant was out of my league, price-wise, but then eating is never a problem in Spain. If the breakfast was anything to go by (I went twice - for an early breakfast, then just before it closed for mid-morning coffee and pastries) then the food should be fabulous.
Calle Lehendakari Leizaola 29, Bilbao
Paseo del Campo de Volantin 11, Bilbao
Alameda Mazarredo 77, Bilbao
Alameda de Mazarredo 61, Bilbao
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Address: 2 - 4 Obispo Orueta, Bilbao, Basque, 48009, Spain