I had to find quickly a hotel in Bilbao, and all I was offered was this. I dind't really see the service while I was there, but I was working all day and I can't really tell. The facilities where excellent, and my room was a simple one. One of the best I've ever seen in a four stars hotel. The hotel is quite close to the financial center of Bilbao, but not exactly there. You have to walk for about ten minutes. Overall, a quite good hotel, and quite cheap for what it offers.