Ibis Irun

Auda De Letxumborro 77, , Irùn, Basque Country 20
#2 of 11 hotels in Irùn
Terrible (1.0 out of 5.0) 1 review
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Worst hotel experience ever

Terrible (1.0 of 5.0 stars)
by written on August 9, 2011

This was the worst hotel experience ever. After check-in, room 206 was assigned to us. When we opened the door of the room, the smell of tobacco was unbearable. We asked for another room and the answer was that there was none available. As compensation they would offer breakfast next morning. We had to sleep with the windows open, coping with the intense exterior noise. Next morning, we spoke to the manager who denied accepting responsibility, arguing that the room in fact did not smell to tobacco. He even laughed at me (saying that I might have a problem) and denied me another room. We left the hotel although we had already paid for the next two nights. No compensation or even excuse what so ever. Worst treatment I have ever received in a hotel. No more Ibis for me.

Unique Quality: None

Nearby Ibis Irun

Amenities at Ibis Irun

  • Restaurant
  • Wheelchair Accessible
  • Free Parking
  • Pets Allowed
  • Bar / Lounge

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