Isabel Family Hotel

4 out of 5 stars4 Stars

Playa de Fanabe, Formerly Aparthotel Riu Adeje, Adeje, 38670, Spain
Hotel ISABEL
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93%

Satisfaction Excellent
Excellent
45%
366
Very Good
37%
301
Average
11%
91
Poor
2%
23
Terrible
2%
16

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Business
  • Families84
  • Couples83
  • Solo87
  • Business100

More about Isabel Family Hotel

Disappointing!

by A TripAdvisor Member

Having visited Tenerife many times before, I was optimistic that the Riu Adeje would provide the high standard of accommodation I'd come to expect. The reviews seemed good overall and to be honest - if we hadn't encountered bad service and poor room allocation, I would probably write a 'fair' report. I travelled with my partner and mother - and booked an apartment with a separate bedroom and sofa bed in the lounge. We arrived to find a bedroom with 3 beds - not really acceptable. The receptionist staff were extremely rude and confrontational when we asked for an alternative room. An 'upgrade' to a bungalow was given - which doesn't really differ from the other rooms except you have a garden area rather than a balcony. The sofa bed in the lounge is only a sofa - and some are only a 2 seater, so not suitable for sleeping on. Eventually after 4 room changes (believe me, we're not particularly fussy people!) we gave in. Its a shame that we were made to feel so uncomfortable and that the staff were doing us a favour by changing rooms.

Overall, the complex is ok - although a bit shabby now. Food and drink is expensive, but only to be expected. There are better places to stay in Tenerife - shop around!

too many Germans and Dutch, no English menus at the snack bar.

by TripAdvisor Member Maney

Returned home last Friday 8th September from Riu Adeje, 7 of us in total. Well what can i say i think we all speak fluent dutch/German as thats all anyone spoke, no English menus at the pool snack bar and all the staff bent over backwards too please them.
The Hotel was clean and the apartments were spacious and clean, they couldn't have put us any furthur away right at the back of the complex in the corner it took us a good 4 minutes to walk to reception then a further 25 minutes to walk to the bars and restaraunts which was ok untill you had to walk back all up hill and steps after 14 days/nights we were really knackered even the kids.Just to say that we did not book these apartments they where changed by Thomsson, we where told we would be just outside Playa de las Americas we were about 1 hrs walk away.
Make sure you get up early to put your towels on the sunbeds or you will not get one after 9 am.

Four Star?

by TripAdvisor Member grimnod1

Just returned from a two week holiday at RIU Adeje.
We arrived at 01-30 and were given room 139.
First impression was "Shabby", there was paint missing off the walls where furniture had banged against them. Room was pretty large and had a decent balcony but it was tucked away in a corner, up two flights of stairs that were unlit at night and you had a great view of the adjacent bungalows roof, 1/3 of next doors pool and 1/3 of the kiddie pool at our hotel, oh and the service road between the hotels.
Added to this was the continued throb of the large aircon fan/unit for the hotel next door. We got into bed and the linen was damp too. There is only one chance for a first impressions and they were not winning any votes.
We asked for a move and were put into a better room the next day. On seeing the complex in daylight some areas required a good lick of paint to freshen it up.
The pool area is a fair size and the pool itself is very good, however if you expect to get a sun bed then you must be prepared to get up at 07-30 to get your towels down, if you go down to the pool at 08-30 all the beds have been "reserved".
Distance to the beach in the brochures is probably about right but they neglect to tell you that it is a pretty hefty uphill slog to get back, you will be knackered by the last bit!
The brochures also neglect to say that this is a mainly German, Dutch and Spanish hotel. There is not much company for teenagers. After the evening entertainment finishes the hotel literally goes to bed (10-30) due to the large amount of "foreign" families with young children ( and no doubt, the need for an early get up to reserve those sunbeds)
Staff are all friendly and helpful and the maids are cheerful.
"Animacion" reps are very good and the daytime activities are Ok.

In conclusion:
Hotel not bad, but definitely not fourstar in my opinion. Tatty in places and cats everywhere.
Location ok but uphill climb in the heat can be grueling.

Had a good holiday and have come home a lot fitter due to the uphill execise regime.

Would recomend for families with young children but not teenagers.

Fine if the price is right

by A TripAdvisor Member

First I should say that I think their reservations system screwed up and we stayed in a bungalow for 88 euros a night B&B - a bit of a bargain. 'Bungalow' really translates as 'apartment' which meant that our first was at the bottom of a block with no view and not much light. After complaining, a day later we were given a much better top floor 1 Bedroom apartment with kitchen which was large, airy and had a nice view over the pool. That made all the difference. Its a very large complex which has been interestingly designed like a Canarian village with many lovely architectural features and a particularly good swimming pool. The staff are very professional and the breakfast buffet was fine.
Now the negatives: security seems to be a bit weak and safes are charged at about 2 euros a day which is rather tight fisted of Riu. Although cleaning is of a high standard the maintenance is poor with many botched repairs and the whole place in need of a damn good lick of paint. Overall there are better hotels around but if you can get an apartment like ours for under 100 euros a day B&B you should go for it.

Few dodgy rooms!

by TripAdvisor Member lesley1974

Sounds like we had a similar experience and near the same time as the person from Guernsey!

We arrived on 28 January, and they tried to give us an 'upgrage' to a very dingy ground floor villa with no patio (table and chairs on the grass outside the front door - no privacy at all! No sunlight either!

We asked to be moved right away, (we had requested a high floor room on our reservation), and they gave us another bungalow but an upstairs one, again with no sunlight and no patio etc. So we went back and demanded an apartment. I just don't like sitting on the grass, especially abroad.

We were given a very shoddy apartment at the far end of the complex, on a very quiet section of corridor, the door lock was faulty, bathroom shoddy, headboard broken etc. Also in need of a lick of paint!

We complained again and were told they had no more rooms. Next day though we were moved to a better apartment above the internet bit and facing towards the pool, although we couldn't actually see it. The room was less shoddy, and much nearer to reception. I didn't care for all the cobbles in the complex, and we had quite a walk to get to the room where we stayed the first night.

We got cloudy weather so didn't go to the pool etc.

The surrounding area is nice, we went to a fantastic Italian restaurant in the El Duque centre across the road, called San Marco. Highly recommended. Penne Arabiatta, Gnocchi Sorrentina, Porcini pasta all good. I don't care for Gnocci or Porcini, but tasted hubby's and it was actually good!

Good area, but apartments in need of repair, and I didn't care for the general layout. I probably wouldn't go back. We paid £40 per room per night, about 60 euros, booked direct with [--------]. Can't deny it was a good price, but the hassle with the rooms put us off, and unfortunately it was hubby's birthday the day we arrived, so a bit of a downer!

Not exactly a four star hotel and safety problems

by A TripAdvisor Member

We stayed at the hotel for one week. We had a one bedroom apartment and the kids (two; 5 and 7) slept in the living room, the other in an extra bed and the other one on the sofa. The pool area and the staff was nice and helpful. The reception area is also nice just as well as the garden areas between the apartments. What comes to the apartments, I wouldn't rate them four star, rather three stars. The bed linen wasn't exactly what I expected. First of all I hate those woollen blankets with no proper duvet cover, just a plain sheet under it. Our apartment was at the farthest end of the area (seen from the reception) so every time we went somewhere; breakfast, reception, shopping etc. we had a quite long walk just to get out of the hotel area. Not very nice when you have to carry those heavy water bottles. They also have "some" security problems. We travelled with another family who stayed as our neighbours. The other family rented a safe. The first day they arrived their fridge went broken. They called a repair man who said that he will come back tomorrow. The repair man forgot his keycard on the table. The keycard seemed to be some kind of masterkey because the key fit our door just as well as their door and their SAFE!!! They immediately called the reception so that someone would come and pick up the repair man's key and to explain how it is possible that his key fits their safe. A reception woman came NEXT DAY (!!!!) to see what the problem was. She explained that the repair man's key shouldn't fit their safe and that there was something wrong with their safe. She encoded the safe and said that now the only key that fits their safe is their own apartment key and no other. And what happened!!?? The reception woman tried again the safe door with the repair man's key and it fit again!!! Finally she was able to solve the problem but we were left with a feeling that the safe is not exactly a very safe place to keep your valuables. All in all we were quite satisfied with our holiday but I don't think we will come back. I liked the near hotel, Jacaranda, better which is really a four star hotel.

A family from Finland.

Good complex

by TripAdvisor Member maolgrammar

We were on November here, and we liked it.
The area is very nice, cause everything is so near, it was just a short walk to the supermarket. Actually there was 2 supermarket on the each side of the hotel. We went to the El Duque beach, cause we felt that it was much better that the other one (sorry i don't remember the name of the beach, witch was near too to the hotel). The reception was very helpful and nice. The rooms were good too. We liked that we got a balcony, its not so nice when people can see inside and what you are doing if you get a bungalow, but it depence on people. The rooms were clean and spotteles. It was a little disapointment that the water was floating basicly on the floor when you're on the shower.
The pool was clean and nice. We never had a problem with the sunbeds, thats a big plus too.
There was too many kids, we had a family above us and it was sometimes annoying when you are trying to relax and the kids are screaming. Well what do you expect for a 4* aparthotel?
The entertainment was a bit poor.
The weather was very good, and it covers up a good vacation!

Fantastic Service !

by TripAdvisor Member Derbo

We returned to the apartments following an excellent holiday at the same time a year ago and we were not disappointed.

Upon arrival we were upgraded to a bungalow at no extra charge and were advised that if this didn't meet our requirements then we could change back to our original booking of an apartment. We didn't need to do this as the bungalow was in a great position and had a small garden for our children to play in.

The small pool is superb for toddlers, it is only about 12-18 inches deep, with great surroundings including a sand area with swings and a slide. It wasn't busy in this area so we strolled down mid afternoon with no trouble getting 4 sun beds.

When we left we had to check-out at 12.00pm, as our flight wasn't until 1.25am the following day we asked whether we could pay extra to keep the room or obtain an alternative one. We were advised that we could stay in the current room, without charge, for the rest of the day. Either way, if the room was due to be occupied they were prepared to let us have a further room at no extra charge !

I cannot praise the hotel enough, the staff are brilliant and go out of their way to help, the surroundings are great and it is extremely clean. We are hoping to return for a third time later on this year !!

Highly Recommended

by TripAdvisor Member Diane123

We stayed in this hotel for 2 weeks at the beginning of July. We travelled with 4 adults, 3 teenagers and one 7 year old.

The reception staff were really friendly on arrival and appointed 3 adjoining rooms on the third floor (there were only 4 rooms at this end of the hotel so we were able to leave all the doors open when occupied).

The hotel is great and the rooms were very clean, the daily cleaners did an excellent job of keeping it that way (even dealing with the teenagers room!)

The pool is well kept and free towells are provided on request. The food served at the pool was excellent and not too expensive.

Adeje is lovely and within easy travelling distance to the 'livlier' areas. The kids enjoyed a night out in Playa and took a taxi back - no problem.

Only complaints - bed too hard and the prices of drinks in the bar is very high - only caught us once!!!

fantastic hotel and staff

by TripAdvisor Member wellheeled

What a delight to have a 2 week family holiday and actually enjoy the hotel. We upgraded to a 1 bed bungalow, which turned out to be a ground floor apartment with a small garden 8 steps from pool. My husband celebrated his birthday and we had left his cards on the table, when we arrived back from beach there was a bottle of cava waiting and one arrived after from the manager. What a lovely thought. Rooms very clean , maids were wonderful. Pool area spotless. Hotel was themed as a Canarian village and it did give the feel of being away from it all. Only two downfalls, most people there were dutch or german!! Also the description in brochure said car parking, so we hired a car. When we arrived the receptionist informed us there was no car parking in hotel as guests complained about noise. We had to find space outside which was a challange sometimes. We toured the island and would recommend Jungle Park it was wonderful the Birds of Prey show is just wonderful not to be missed, Aqualand I would think twice about going, not very Health & Safety wise and a bit worn although the dolphin show was good. We also drove up and over Mount Teide which was just breathtaking. I would recommend hotel without any reservations.

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 Isabel Family Hotel

We've found that other people looking for this hotel also know it by these names:

Isabel Family Adeje
Hotel Isabel Family

Address: Playa de Fanabe, Formerly Aparthotel Riu Adeje, Adeje, 38670, Spain