More about Roca Nivaria Gran Hotel
The Roca Nivaria was excellent. The room was beautiful, modern, and clean. The room also had a safe and a powerful hairdryer, which is sometimes hard to find in a hotel! There was fresh fruit and chocolates for us everyday. The balcony had a view of the ocean, although my particular room got no sun at this time of year. The staff was friendly and helpful.
I did the all inclusive and I'd recommend that to others. Breakfast, lunch, and dinner were all excellent. With the all-in you can exchange a buffet dinner for the restaurants on two nights. Don't bother with the Spanish restaurant. It was not good. The Italian restaurant was pretty good. The included drinks were not always the best (the good booze costs extra), but you could always get a beer, wine, or pina coloda. There were two swimming pools, but one was much too cold for this time of year. The other was warm and salt water. The view from the pools was amazing! The hot tub was nice too, but it could have been a tad bit hotter. There was never a problem getting a lounge chair and they provided 2 big luxurious beach towels per person and you could trade them in everytime they got wet. Also, the towel station provided lots of good magazines if you forget a book. Careful walking around the pool...a bit slippery.
The hotel had many activities. We tried archery one day. You can also mountain bike, fousball, pool, chess, etc. One day we rented a car right there at the hotel and drove around the island to the volcano. Beautiful drive, but bring warm clothes if you go to the top. There is snow up there! The nighttime entertainment is a bit cheesy, but who cares? All in good fun.
The surrounding area is not much, but there are some restaurants, bars, and groceries right up the street from the hotel. Just simple and convenient.
No beach access at this hotel, but there is a free shuttle to their sister hotel at playa Americas (10 min. drive) and it was very easy to go to the beaches there. Careful of your belongings, we saw somebody get there wallet snatched.
Unfortunately, I got a urinary tract infection during my vacation. The hotel reception called for a doctor right away and he came right to the room within the hour! The staff ran out and got my medicine in about 45 minutes. All for very reasonable prices. They saved my vacation!
The best part of the stay was when our return flight was delayed for 8 hours. We came back to the hotel from the airport and they let us use the pool and gave us a comp. room for the rest of the day. It was the best vacation of my life!!!!
very pleasant stay
We have just returned after 7 days half board in superior sea view rooms on 31st Oct. Hotel facilities were excellent for families with young children-Ours are 3, 7, 10. Lots to do if you wish to stay in the hotel and do no sight seeing as was our case. Staff very polite . animation team a credit to the hotel. rooms cleaned twice daily and ours were very spacious. Food a bit repeititive but ample choice and nicely displayed. A few downsides For a "5 star" hotel: Drinks very expensive. buy your own from supermarket 100 yards away. Pool a bit on the cold side which was a major disapointment for the kids The jacuzzi was lovely but kids not allowed in at any time on the firm orders of the attending lifeguard even if it was empty-a bit harsh i thought. Also no swimming after 6PM!!!. An indoor pool is a must for a 5 star hotel. also no tea coffee making facilities in the rooms. Would we return? Yes to Tenerife because sun guarenteed and no jet lag . The roca nivaria is really a good 4 star hotel but continues to improve with new features in development on an impressive sea front location.
A Fabulous Relaxing Week
My wife and I and two friends have just returned from a very relaxing week at the Roca Nivaria. We booked junior suites on a half board basis with sea views. In all honesty we should have gone for a double/twin as we did not use the suite part of our rooms at all.
We ate in the buffet restaurant on 6 evenings and the Italian restaurant on our last night. The breakfast selections were endless and we all ate enough at breakfast to see us through to our evening meal. The evening buffet menus were varied every day. My wife who does not have a good track record on seafood came back with her plate of shrimps each night which she thoroughly enjoyed as her starter. I stuck mostly to seafood for starters including mussels although enjoyed a couple of nights of Canarian style soups. Main courses included a full range of meat, fish and pasta dishes along with a well stocked salad bar. Sweets included gateaux’s, ice cream selections, fruit and cheese and biscuits. Only adverse comment on evening meals was that the wine was a bit pricy and it would be worth trying out the house red and white on your first night to see what it is like. Oops nearly forgot the Italian restaurant. Numbers are restricted, so book early at reception. All I can say, given other comments, is that we had great food, great wine and great service.
Evening entertainment was a bit iffy, but it is the quiet time of the year. Excellent big band combo and Charlie’s Angels group on a couple of nights but resident band on 3 other nights not to hot, but still provided easy listening whilst we supped our coffees and brandies on the terrace. The Animation team put on a very energetic and hilarious variety show on one of the evenings and did a great job during the day with a whole range of activities including putting competitions on the 9 hole putting green; a big plus for any golfers who plan to stay at the hotel.
The grounds are superb and we settled for the same spot next to the upper level salt water pool for the whole week. Drinks and food from the pool bar were very reasonably priced.
There are a couple of well stocked supermarkets within 100 metres of the hotel and we did venture up the strip to the Britannia Bar to watch football on a couple of evenings.
Only real discussion at the end of the holiday was whether we should have gone for all inclusive. Our bill at the end of the week just about equated to the uplift for all inclusive. We did however enjoy a bottle of decent wine each night, but did not drink very heavily in the bar at night or buy many drinks and snacks from the pool bar during the day. Reckon that had we been by ourselves, we would have taken up the all inclusive option.
All in all, a superb break and we would not hesitate to visit the Roca Nivaria again.
Perfect one week all-in
We just came back from a one week all inclusive stay at the Roca Nivaria and loved it: if you are looking for a complete relaxed "horizontal" holiday, with peace, tranquillity and good food, this is your place. One advice: take all inclusive, it will save you a lot of money. Very nice, clean and spacious rooms, great bathroom, balcony with a lot of privacy, very good breakfast and evening buffet (good mix of continental and Spanish food), very nice pool buffet at noon. Pool area is quiet (no music), clean with very large pools. Apart from the perfect hotel accommodation itself and the very good buffet food, the biggest asset of the hotel is it's staff, which is always there to help, without being too intrusive. Give the boys and girls a nice tip when you leave, since all inclusive is not really in their advantage ... Negative points? Well, no real use going to the theme restaurants (the Spanish one and the Italian one), since they are just average. Outside the hotel, there is nothing much going on (but just rent a car for a few days and wonder around). The only real downside is that it appears that the hotel, which is brand new, needs to put on the Spanish Peninsula and on the Island itself some very low promotions on the market to fill the rooms in quieter periods, which attract often large groups of "loud and low" Spaniards .... Some will call it "couleur locale", but they contrast a bit with the general style and atmosphere of the hotel. In any case, I would not doubt to go back and would advise the hotel to others.
5 star hotel 3 star service
Date 25th October 2006
Reviewer Trip advisor member Nottingham
We are a family of 5, 2 adults + 2 children and a baby who have just returned from the Roca Nivaria Hotel Playa Paraiso Tenerife. This was our first visit to this hotel which we were very much looking forward to. Our first impressions were good. the rooms were spacious, modern and clean with exceptional views of the sea and pool. However we soon realised the hotel had it's faults. The main problem was the food and restaurants. The food was edible but lacked imagination and was preety much the same every day. The restaurant staff were mixed , some were as you would expect polite and helpful however there were some very rude members of staff especially the ones serving the food at the carvery. On one particular occasion I asked for a small amount of chicken breast for my baby only to be offered the chicken leg full of bones. I asked again politely for the breast and the staff member grunted and slapped the chicken on my plate. This was not a one off occurence either, It happened every time we asked for something and witnessed it to other guests.. We were on holiday with another family who were also appauled by the attitude, it was as if the staff were paying for the food themselves.This made me wonder whether they were instructed to ration every portion from the management? I couldn't think of any other reason. Then there were the Al La Carte restaurants, well that was the biggest disappointment of the holiday. We arrived at the spanish restaurant and were greeted by a stoney faced waiter who wasn't expecting us. He pointed at a table for us to sit at and then disappeared. The restaurant wasn't at all busy and had 2 other guests plus a table of guests leaving. We waited to be served for a good 20 minutes. During this time a table of 4 adults arrived and were eating their starters with drinks before we were even offered a menu.Our children are young and as you can imagine were hungry. Not to be offered a drink was appauling! When we were eventually served the food and service was terrible. The waiter started to close the restaurant even before our puddings had arrived. We asked for another drink and were snapped at saying the restaurant would close in 2 minutes. and that we couldn't have one. We might have accepted this but we still hadn't had our desertsat this point. We did complain but stiill haven't had any feed back or apoligy.Needless to say we decided against going to the Italian Al La Carte as we'd heard this was just as bad .I must mention though that the pool area outside is very preety and that the pool bar restaurant where lunch is served is the best restaurant. The staff on the whole there are very hard working and friendly and it was pleasant experience at lunchtime dining there. Futher poor points for a 5 star hotel was the entertainment which was held in the basement. You never expect fantastic entertainment but this was dreadful, the entertainment team themselves admitted this.I've never quite seen anything so bad, our children could have done better. I must also mention the kids club. It's a very nice room but usually has only one member of staff . The maximum I saw was 2 with lots of children including babies. My baby went once and when I arrived was toddling about in tears. I also went there on one accasion to collect my older children and found the door to the club wide open unsupervised. Apparently this happened on a regular basis.. We were all inclusive for our 7 day stay, what we could gather was that half board guests seemed to be treated better. When we arrived for our stay it was midnight and our last day we were due to leave for the airport at 9pm. We naively thought that we were all inclusive until we checked out. How wrong could you be? At lunch time on our last day we were told that from midday we had to buy all our food and drinks. We couldn't understand this as as far as we were concerned we had paid for 7 days all inclusive. At this point in time we had had 7 breakfasts but only 6 lunches and evening meals. When we queried this the hotel explained that it was the hotel's policy.It was dreadful, disappointing and very upsetting. Once we had checsked out of our rooms at 12 midday it was as if they wanted rid of you. Not what we had expected and definately not 5 star sevice. Earlier in the year we stayed at the Bahia Principe Hotel in the same resort a 4 star hotel.This hotel was fabulous and in our opinion the management at the Roca Nivaria should learn from it. Would we go again? Only if the hotel sorted out the above issues, then maybe it could be a great hotel but at the moment very it's disappointing!
The Roca is a newly built 5star paradise, both me and my partner agreed that this is the perfect place place to chill and be looked after. The hotel itself is immaculae with the best pools i have ever seen, the food is at the highest quality and the staff are all of a 5 star standard. This for me is the most important part of any holiday, if the staff in the hotel that you are staying are rude or look misarable then it does affect your holiday, thank god for the Roca. If i had to pick a bad point then i suppose it would be the surrounding area, this is not inkeeping with the roca's class but if you want to watch a match or do karaoke then the engish bars are just up the street.
If you want to see more night life or do some shopping then the hotel provides a free air con coach to its sister hotel in playa das americas which is called Jardines de Nivaria, every hour or so, but it isnt that expensive to get a taxi this might set you back 20 euro. And the hotel is about 30euro from the airport.
Upgraded to this hotel for the last week of our holiday after a very disappointing start... we were delighted from the outset. The hotel is very relaxed and children friendly (there is a creche for babies of 10 months plus and I'm amazed agents don't make more of this - my little girl loved it!!) and the restaurant staff were pleased to wash bottles etc after every meal.
Everything you'd expect from a 5 star, from bucks fizz on the breakfast buffet to chocolates on the pillow, to comfy loungers by the heated infinity pools... our suite was wonderful too - 2 plasma tvs, walk in wardrobe... etc etc.
They are building a beach and a spa which they hope to have open next summer, but we didn't miss them. Shuttle bus runs to Playa 8 times a day and taxis are plentiful... best of all worlds... I think the prices will go up once all the facilities are in place so go now!!
Pool with a view
The rooms in this hotel are the largest I've ever stayed in - more like a suite complete with robes and slippers. The glassed balcony is a nice touch as it means even lying on your lounger you can admire the fabulous views over to La Gomera. Likewise the magnificent infinity pools which have fabulous views of the sea.
This hotel offers sparkling wine for breakfast -which is a self-service feast. Unusually I stayed half-board and found the food at night of a good standard but nothing special.
There isn't much around the hotel in the way of alternative restaurants or entertainment so I would recommend this hotel for quiet, relaxing holidays unless you take the shuttle/taxi into Playa de las Americas.
clean & modern
hotel is only a year old, so it was spotless.
rooms are large. very minimalist although i dont mind this. nice view overlooking the sea.
2 large outdoor pools and a jacuzzi.
probably the nicest pool area i have been to, as again everything is spotless and it overloooks the sea.
breakfast had a good selection.
evening meal was a large selection, although i found the quality pretty average/mediocre. Although to be fair I have never found an impressive buffet at any hotel.
The best idea is to go to either the a la carte spanish or italian restaurants.
I found the quality 10 times better. If you choose this instead of the buffet you get 15 eur discount per head. Given the food is cheap at the restaurant, you can sometimes eat for free or very little extra.
there are 2 tennis courts and another mini tennis court, beach volleyball and footbal courts are also there.
there is a 15 minutes courtesy bus to its sister hotel in costa adje although this could be more frequent. You also have a busstop outside to las americas (takes 30-40 mins)
the area outside the hotel is preety tacky and not much there.
Overall i would highly recommend the hotel as it is such a nice pool area.
It was very quiet compared to the other hotels in americas.
But this was good as there is plenty of space
Luxury with shorts
Stayed for one week in September 2006. have to say everything about the hotel was superb, from the ample free parking to the massive bedroom.
Hotel staff were helpful and friendly and every area of the hotel was spotlessly clean.
unfortunately, the surrounding area leaves a lot to be desired, with a feel of 'closing down sale' on the main strip and unease at night.
Would go back thought, at the drop of a hat!