More about Sheraton La Caleta Resort & Spa
we stayed in the Club El beril...
we stayed in the Club El beril in La caleta and found it a well run and comfortable site. within reach of all the main tourist areas but also far enough away
various prices dependent on the holiday company From the moment we arrived the staff and other guests respected the need for time to settle in and privacy
5* is more than ticking boxes
My wife and I (57) stayed at this newish Sheraton La Caleta for a week over Christmas 2005 after studying earlier reviews here.
Perhaps it was inevitable in a full hotel at Christmas, but I was slightly disappointed. My advice - consider all the little negative points in the other reports here, most of which are very accurate; judge how important they are to you.
I would add the following:
We travelled independently and found the hotel easily in our hire car from the TF-1 La Caleta exit, even in the dark. It is well sign-posted at each junction on yellow "finger" signs.
We had a wonderful welcome at reception and efficient check-in and the arrival in our room held much promise. It went down-hill fairly quickly.
We booked bed and breakfast only. Breakfast buffet was good with the caveat "identical everyday" and some things unavailable some days e.g. plain yoghurt. We had six other meals in the hotel, two buffets including a special Christmas Buffet, two a la carte evening meals in La Veneta, one simple room service snack and one alc lunch at the pool restaurant. The last was the simplest and best and best value.
We judged the restaurants poor (ie not 5*!); after our first (buffet) and second (al la carte) meals we changed our plans for Christmas day, choosing the buffet lunch al fresco at 59Eu rather than the Gala Evening (fixed choice menu) at 90Eu (both inc house wines and water).
There is no coffee shop so for late food or snack meals you are limited to room service - (two soups, one soup spoon). Our 'first night' buffet was satisfactory; we arrived at 20:30 and after settling quickly into our room, we got to the restaurant at 21:10 (last 'orders' 21:30 closed 22:30) having wasted several minutes trying to find non-existent internal entrances to the restaurants and almost ending up in the kitchens!. By then, buffet choice was limited and vegetables tiring. We went to get desserts and returned to find our al fresco table completely cleared, including a significant portion of a half bottle of wine - not amusing at hotel prices. It became clear that one thing the enthusiastic, pleasant and helpful staff were really good at as was clearing tables, regularly offering to whip a plate from under your nose as the cutlery hit the empty plate and you chewed the last mouthful, therefore unable to politely agree or refuse that they should remove the plate.
Both my meals a la carte, I judged to be poorly prepared and poor value for money - two small pieces of rubbery chicken without much flavour; two small pieces of pork tenderloin rather dried up and burnt on the outside. We ate out mostly in La Caleta which as recorded elsewhere offers a range of prices and styles from cafe-bar upwards with a wide variety of fresh fish. (Easily walkable along a dimly lit but safe coastal path). There are some interesting restaurants also to the south; many hotel guests took taxis to more remote restaurants.
The same music played continuously in reception in the bar area throughout our stay - a two hour repetition of 1950's and 60's US Festive crooning. "Have yourself a merry little ... " etc. In the evenings a duo played quietly and uninspiringly (male pianist and female singer) in the small bar area in the cavernous foyer - with the pianist going ho-ho-ho into the mic at regular intervals on successive evenings. There was no other hotel entertainment - if that is important to you in a holiday hotel. Many seemed to use the bar as a staging post, while heading for taxis.
Rooms - size and comfort is what you expect from Sheraton. We heard conversations about poor room cleaning though we had no problems with that.
As the hotel filled up the sun-bathing areas became suprisingly congested.
There was a wide range of clientelle from elderly and middle aged couples (like us) to thirty-something families with several children in organ-pipe rank and younger couples with babes in arms - not a problem, merely different to other reports.
This is a new hotel, it is it's first Christmas and it was full. They were struggling when a lot of guests decided to eat in; flustered staff was not above telling you so.
There is work to do for this hotel to decide what they are trying to achieve, what facilities they should provide and get the team all working in the same direction in all departments. Five stars ought to be more than just ticking all the right facilities boxes on a Tourist Authority questionnaire. Youthful enthusiasm is not in itself sufficient, though it is lovely to behold.
If you get a good deal, do go. The accommodation and the buffets are good; for the rest, "your mileage may vary", particularly if you go at a quiet time.
Ornithologists might like to look out for the (3) hoopoes which we saw regularly after breakfast in the garden (and on balcony rails!) before the crowds built up.
Such a shame they don't heat the pools properly
This hotel could be very good but if, like us, you and your children love the water then it is not the place to go in the winter season. We were there for February half term and the pools were pretty empty given the number of children there. The jacuzzi never had an adult in all week! They do heat the pools to 25 deg so they claim, but it sure doesn't feel that warm and they refuse to turn them up any higher. Our daughter emerged with blue lips and shivers after each pool session - culminating in an ear infection and a dose of mini flu!
The rooms at the hotel are very nice with great bathrooms. The breakfast is superb and the kids club is really well run.
Vivace, the lunch restaurant, has good food but the service can be very variable. Same applies to room service, although the food is more variable then as well.
Didn't try the evening meals. Tried the local restaurants which were ok, not great. Avoid Mirador del Torres near El Duque and El Viaje in La Caleta unless you want grumpy service and average food. (the latter comes highly recommended by the reception staff so beware). Piscus in La Caleta is better.
Nice walks along the seafront - go past El Duque and to Playa Fanaibe for a nice big beach with loads of activities for kids.
Finally, the Spa at the hotel is worth a visit for the water treatment pool and sauna/steam. Only 5 euros to get in (which they don't advertise very much as they want to sell the 100 euro plus treatments) and really warm and easy to use. You have to push your way in with the Spa reception staff and don't expect them to be helpful unless you go for the expensive treatments.
Excellent hotel,except for
We stayed at the Sheraton for one week on bed and breakfast basis, the hotel location is superb, quiet and peaceful with all rooms having a sea view.
The rooms are well equipped with very large bathrooms which have a seperate toilet and shower,beautifully decorated.
Service in the hotel was first class ,nothing was too much trouble for the attentative staff, the interior of the hotel is non smoking which suited my wife and i yes you can smoke outside.
Entertainment is very low key ,this includes piano music in one of the bars,and a duo playing in one of the restuarants.
The hotel grounds are superb with two large pools and well equipped sun beds and plenty of room ,you never felt crowded.Good seperate childrens play area.
The only negative point about the Sheraton was the evening Buffet, the choice was limited and the food was average,Yes you have a choice where to eat ,yet the buffet breakfast was superb then why not the evening buffet.
Apart from the buffet gripe do not be put off this is a very very good hotel,you will not be dissapointed.
Good hotel but overpriced
I stayed at this hotel for one night and liked it on the whole but thought it was a bit overpriced and didn't think it offered five star service. The rooms are beautiful, which is what you'd expect from a five star Sheraton, pool area is lovely but water is cold and food and drink in the hotel is very overpriced. I found the service to be poor and the staff unfriendly and unhelpful, bordering on rude on one occasion. The area the hotel is in is basically a row of five star, gated hotels along the sea front, interspersed by the occasional bar and restaurant. It is pretty and well-maintained but very 'man-made' with a slightly artificial feel, almost like being in a Disney resort.
good four star hotel
If you go expecting a nice four star hotel you will be happy, if you expect a five star you could be disappointed.
We booked directly with the hotel last September and got a good rate.
We recently booked their hotel transport, a minibus which was 54 euros one way.
When we arrived at the airport there was no-one to meet us.
We got a taxi which cost 25euros.
At check in I told the receptionist about the lack of transfer he just said 'sorry'!
The rooms, I did not find impressive.
I had asked for seaviews and ended up overlooking the roof of the club lounge.
Went back to reception and asked if we could change rooms but got the 'the computer says no' response.
To make matters worse there was no airconditioning. When we spoke to the Manager, we were told they do not have aircon in the winter months! In a five star hotel you would expect to have the choice.
A number of people we spoke to had also asked to change rooms.
We thought of moving to another hotel but decided to give it a try.
I am glad we did.
Once we had gotten over the initial disappointment we enjoyed our holiday.
It is a nice hotel in a nice area. Both very quiet but easy walking distance to El duque for the evening.
The two pools have plenty of sun loungers and great views back to Las America and lovely sunsets.
There is a childrens club with its own swimming pool.
The rooms are exactly as you see on their web page and the bathrooms lovely.
Some members of staff excellent others....
Breakfast was enjoyable with enough choice from cold meats and fruit to a chef cooking eggs and pancakes. Also Cava should you wish to have a bucks fizz.
We only ate in the Japanese restaurant which we did not find great, too much salt added while cooking. We had 3 starters and 3 main, bottle of wine and beer for 145.00euros.
At night the only entertainment is a piano player and female singer, again quiet.
If you can, try to get a room on the 3rd, 4th or 5th floor (we were on the 2nd). Half of the hotel rooms overlooking the pool do not get the sun.
Would we go back, yes now we know what to expect.
Generally Very Good
We stayed at this hotel in Feb - the weather was not great so we hoped the heated pool would help. The pools are all too cold to swim in though. You dip your toe in the heated pool and it feels warm - but if you dive in you will regret it! Virtually nobody went in the pools during our stay.
The rooms are beautiful - but do not allow them to put you on either side of the hotel. Go for the centre overlooking the pool area. There should be a price difference between the two sets of rooms.
The service is very mixed, with bar and spa being excellent and some people at reception being awful! They don't know much about the hotel and its services.
The area is not bad, supermarket is close-by and walk out of the hotel to the sea and you can walk to del duque which is very nice.
The spa is fantastic and it is the only pool you can go in - however the water is ionic so you can't stay in for long. And you can't really swim in there. 5 Euros gets you in the spa (if you can get anyone at reception to agree) and it has a sauna, steam room and ice room.
When you arrive, book your table in the sushi / tepanyaki place as it is closed on Mon and Tues and is not really big enough so it will be fully booked quickly.
I think i have outlined the problems we had, but apart from those issues - expect a full 5* hotel which is very beautiful. I would go back, but only mid-summer when the pools were warm!
Nice Hotel but needs to work a little harder to earn its 5 stars
We stayed in this hotel for 10 nights with our 6 month old baby. The weather was very disappointing with most days overcast with the occasional sunny spell. This annoyed us as every weather website showed happy smiling suns on their forecasts.
The hotel looked very impressive and we chose a junior suite room. Firstly, the positives on the hotel. The room we stayed in was beautiful with a large bathroom and a great balcony. The grounds and swimming pools looked wonderful and there were 4 restaurants to choose from at night. The Spa was very nice and all the staff were friendly and helpful. They were all very playful with our baby and the kids area was safe and had lots to keep young kids occupied.
However, there was only one restaurant to eat in at lunch time and the food was poorly cooked and the menu never changed. The buffet at night was average and over priced. The Spanish and Japanese restaurants were excellent but you need to book in advance. Go for the house wine as it is excellent. The swimming pools looked great but were both freezing. Although we asked for the heated pool temperature to be raised this was not done. The baby pool was also cold so our baby had no chance of having a paddle.
Also beware that we had room service twice and it is by far the worst food we have ever eaten in any hotel around the world!!
All in all this was a nice hotel to stay at but it is still struggling with teething problems. It is probably the best of a not great bunch of 5 star hotels on the Island. However we would not go back.
Next year either Dubai or Barbados!!
very good experience
Very pleasantly surprised by this hotel. Lovely rooms - we had a club room, fifth floor - and very peaceful location. Some of the rooms on the lower floors seemed likely to be a bit dark, and the sea views - which are tremendous - only kick in from the third floor upwards, so worth requesting a higher floor. Very easy to get a peaceful location on a sun lounger, and within easy strolling distance of a few restaurants. Extensive breakfast choice. Other food in the hotel is well over-priced - always an issue in these 5 star resorts. Service was very good in all areas. We had a really peaceful few days in the Winter sun.
Not quite 5 star
We have just returned from a one week stay at this hotel.
Overall our stay was very pleasant with good weather each day so no complaints there.
The hotel itself is very impressive, and service very good, although we had to ask for a coffee machine to be delivered to the room which should have already been there, along with bath robes, which we also expected to find in our rooms.
The bedroom itself was lovely, exactly as shown in the brochure, but unfortunately we were on the 1st floor to the side of the hotel. This meant that the sun disappeared from our balcony mid afternoon, and it also restricted our sea views somewhat.
We stayed on a bed and breakfast basis and felt that there was a really wide variety of food available at breakfast time and service was very good.
The hotel boasts 4 restaurants and this is where it lets itself down. The food there is overpriced and also lacks variety, the a la carte menu did not change at all during our stay.
On one evening we tried El Parador and ordered main meals of penne pasta carbonara and a steak with herb dressing and vegetables. Our starters arrived fairly prompt but after waiting for 40 minutes for the main course, a plate of spaghetti arrived with a very poor sauce and several pieces of disgusting fatty chopped bacon, and also a plain steak accompanied solely by a heap of dry chips (certainly not what you would expect from a 5 star hotel).
In their defence, after complaining, we were not charged for the steak meal.
We decided to try La Venta on another night but found the food there very boring and unimaginative.
So all in all a very pleasant and relaxing hotel but certainly not 5 star dining, so enjoy the hotel but eat elsewhere.