Abama Hotel

Ctra Gral Tf 47 Km 9, Guia De Isora, Spain, 38687,
(5 star hotel)
#2 of 4 hotels in Guía de Isora
Terrible (1.0 out of 5.0) 1 review
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Terrible (1.0 of 5.0 stars)
by written on June 1, 2015

“Beautiful property, HORRIBLE SERVICE (perhaps the worst ever experienced)”
May 29, 2015

I spend roughly 200 days a year in hotels around the world. Booked this hotel for a family week-long vacation, based on chain's reputation. Went from bad to worse. Conciege service (Thomas and Emma) was unable to properly arrange hotel pick up following three separate emails and several calls to the hotel (was actually sent someone else's itinerary information and never got mine). Arrived to be placed in the wrong room despite ocean view reservation months earlier, had to demand the right room. First morning was served cold (not luke warm) coffee at breakfast. Virtually unable to get dinner reservations at any decent hour (only offered 930-10 pm several days in a row) for restaurants (that are overpriced and serve lousy food). Tried room service which was very slow (45 minutes to get a bucket of ice). Four hours fishing trip set up and recommended by hotel amounted to 2 hour boat ride and an hour of fishing (only after we demanded to stop the boat and fish) with a chain-smoking guide. Unable sit outside at pool without being attacked by flies (100's) and was told by employee that "the hotel is famous for its flies" since they are near a banana farm, go figure! Couldn't sit outside on balcony in the morning, due to the toxic pesticide spraying that covered furniture, golf carts and permeated the air for hours. Golf carts provided to residents for the Villas are often removed by hotel staff without notice and parked elsewhere on the property. I was told by the front desk reception manager I needed to go find it when I alerted her the cart we drove up for breakfast had disappeared. Wifi and cell service very spotty. Spoke twice with Duty Manager - Christian about the poor service I was experiencing. He was like talking to a brick wall, never called me back, despite his representation he would investigate and get back to me and was completely useless in resolving issues. Was told the hotel manager was unavailable to speak with customers several days in a row. Not sure why, of for that matter if, they even have a hotel manager, since the manager is unwilling to speak with customers. They need managers that get things done, not ones that just apologize and say "sorry". I would not recommend this resort to anyone I respect and will never return. Abject failure on many levels especially the service front. A truly awful vacation experience.

Nearby Abama Hotel

Abama Hotel

We've found that other people looking for this hotel also know it by these names:

  • Abama Hotel Tenerife
  • Abama Tenerife

Address: Ctra Gral Tf 47 Km 9, Guia De Isora, Spain, 38687,

Amenities at Abama Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Free High Speed Internet
  • Beverage Selection
  • Spa
  • Suites
  • Airport Transportation
  • Bar / Lounge

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