H10 Playa Meloneras Palace

4 out of 5 stars4 Stars

C/ Mar Caspio 5, Playa Meloneras, San Bartolome de Tirajana, 35100 Maspalomas, Grand Canary, Spain
H10 Playa Meloneras Palace
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88%

Satisfaction Very Good
Excellent
53%
386
Very Good
25%
183
Average
10%
74
Poor
5%
42
Terrible
4%
32

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Business
  • Families75
  • Couples80
  • Solo78
  • Business81

More about H10 Playa Meloneras Palace

Playa de Meloneras.

by Regina1965

Playa de Meloneras is right by the end of the Meloneras area. It is a small beach but with less wind than Playa de Maspalomas. You can walk far into the ocean and swim there in calm waters, but watch out for the rocks as you walk into the ocean, people (I as well) were literally dancing on them, as they cannot be seen, only felt. But then the area is clear.

In this area there are beautiful 5-star hotels, behind the beach is the 5-star hotel Playa Meloneras Palace and by the promenade are other beautiful, luxury hotels. I include a picture of the hotels in a travelogue.

Behind the beach is Playa de Meloneras shopping center with shops and restaurant (see my photo).

The beach is a 10-15 minutes' walk from Playa de Maspalomas.

Best hotel I have ever stayed in

by A TripAdvisor Member

My partner and I have just returned from the H10 Playa Meloneras Palace and had a thoroughly pleasant stay. From the minute we walked into this hotel we were met with friendly and efficient staff. The public areas and rooms are spotless, my partner said he felt that wherever we walked it felt as though someone had just cleaned the area which is rare. Having stayed at a 5 star hotel in Rhodes last year (more like 4 star) this hotel felt like a true 5 star. The staff in the restaurants try very hard to understand what you want and nothing was too much trouble - getting your bill was sometimes a little slow but what is the rush when you are on holiday - it is not Britain and you must adapt to the Spanish pace of life accordingly.

The only things we could pick fault with were that the food at dinner could have sometimes been hotter (I find this a common problem wherever I go on holiday) and the selection got a little bit boring towards the end of the week, breakfast on the other hand was really great with the omelete chef making them to order - fantastic. We found it beneficial to get up at 7.30 and get to the restaurant early as its quiet - leave it till peak time and you can only expect it to be busy - there are lots of guests and they manage the numbers very well. The other moan is that the entertainment was hit and miss.

Please do not be put off by the petty comments of certain reviews about awful food and bad service as this is untrue, I came back very rested and put this down to the peaceful atmosphere at the H10 and the courteous staff who seem to take pride in their work - the golf course under construction is not really a problem, a bit of noise and not a pretty sight so ignore it and look at the pool which is lovely. There are lots of taxis outside the hotel at all times of day and they are quite cheap to get you into Playa del Ingles if you want to. I recommend the walk to the lighthouse as the bars and shops there are really nice - I will definitely go back to this hotel.

Mixed feelings

by TripAdvisor Member evdeb239

Just back from twelve days holiday at the H10 Playa Meloneras Hotel. Frankly rather disappointing - I wondered on what basis this hotel was awarded five stars. The food and accommodation were certainly not as good as I have experienced in certain four star hotels in the Canary Islands. The food needed a run through the microwave most of the time and it was unappetising in appearance and very repetitive. It was quite an excursion to reach the beach - elevator ride - short walk through complex - cross the road - elevator ride down four floors to the beach which was stony. Luckily they had gotten round to getting the lifts working to return to the hotel from the beach as last year it seems one had to walk the five flights of stairs up to the road. On our arrival we were misdirected to our room by the hotel receptionist TWICE - annoying after a long journey and one would imagine she should know in which building the room was situated. The pools were good for those who enjoy lazing around them all day. The evening entertainment was mediocre - and there is not a lot to do around Melenoras as it is a newly developing area. As I say all in all we have had better holidays in the Canaries

Bring your own food

by TripAdvisor Member silkwoodband

We stayed for a week starting on friday 25 th march 2005 and I suppose my main problem with the place is that it's supposed to be a 5 star hotel.I always stay in 4 and 5 star hotels depending on availability and this is my second dissapointment in the spanish region.I had a similar problem last year when we stayed 2 weeks in the Jardin del sol in Mallorca.The problem is that the spanish version of a 5 star hotel is the same as a 3 star in America.
The food in the H10 meloneras palace was dreadful.They seem to use sub standard oil in the cooking and everything was greasy and luke warm.I read a review on your site before I left which said 5 star accomadation with 3 star food.I am sorry now that I did n't listen.For example They plonked a bottle of yellow brand ketchup down on the table if you asked for it.In a five star hotel you should never see a bottle as they should be making their own sauces.
Another point when you entered the bathroom there was a toilet inside to the right of the mirror and a very small cramped bath/shower to the left which soaked the floor if you had a shower.They went to the trouble of putting a lovely phone in the toilet section but did n't bother to put in a door,so as a result you have to take up the whole bathroom every time you use the loo.There was no explair in the toilet .that combined with lots of visits to the loo due to the bad food mad for a rather unpleasant stay.
The pools were all cold including the kids pool which was supposed to be heated,it took the first 4 days of the parents complaining before they grudginly turned on the warm water only in the kids pool.

There was noise every night with people shouting and running up and down the corridors,something you expect in a cheap hotel ,so much for the security,mind you they had lovely uniforms.
The place was beautiful but I wouldn' go again to any where in spain as the star ratings are n't really up to standard.I stayed in the Paris Casino Hotel in Las VEGAS in january and there is a world of difference.The rooms were almost 3 times the Size of H10 meloneras palace and the food was excellent .The spanish could learn a thing or two from the Americans about 5 star service Brian Galway City Ireland

Better off with AI but a nice hotel

by TripAdvisor Member HenryRoot

We returned from H10 on Sat 19th March after 7 days of 22 - 26 deg C sunshine, both of us well tanned!

Check in ran smoothly after a 22 euro swift taxi transfer (we booked direct via Orchid Holidays.) Similar to the previous Trip Advisor, we e-mailed the hotel before we went and managed to get an excellent room on the 7th floor, which is the top of the hotel, facing the sea, without extra charge. We were lucky as the hotel was about 75% full.

Breakfast was excellent with the usual wide selection of breads, cereals, fruit, cheese and pate with Bucks Fizz for those who cared to mix it. Many hot and cold dishes were available and omelettes or fried gammon and eggs to order.

Dinner was more hit and miss. Again the standard was good but the queues were horrendous unless like us you ate early, before 7:30 pm. Even then, you could wait some time for slices of pre-prepared meat which by that time was only luke warm due to the lack of proper heated storage. The wise ones amongst us side stepped this queue after grabbing a warm plate and waited for the chefs to cook excellent fillet or sirloin steaks, fish or pork chops, to name a few. Many other pre-prepared hot and cold dishes were available, some of which were quite nice but I have always found these at best 3 star standard, certainly not 5. The selection of fruit, cheese and pastries was excellent.

There are very limited facilities for lunch unless you are happy with a beefburger or club sandwich and warm chips. Anything else was vastly overpriced and it was better to visit Meloneras Plaza accross the road where several restaurants served hot fish, Italian or Canarian dishes and drinks at greatly lower prices. Alternatively, the 4 times a day free shuttle or 20 minute stroll took you down to Faro Maspilomas where all kinds of food were available including Irish!

As the hotel is not AI you tend to drink far less, which you might say is a good thing but frankly I enjoy the freedom of sipping unlimited exquisite cocktails without having to ask how much they are, although if you want to do this you can easily stick them on the bill. I would estimate that to eat and drink to the same standard as AI it would cost a couple an additional 100 euros per day. Wine, beer and spirits were about the same price as in the UK although the spirit measures were larger.

Unfortunately, the entertainment is extremely poor and unprofessional. This is probably why most of the guests are middle aged and for all others a taxi ride was needed both ways to Les Ingles. Taxis were plentiful and cheap if this was your bag.

A massive golf course is being constructed just over the road where excavators, bulldozers, lorries and fuel tankers can be working for 10 hours per day, raising clouds of dust. The hotel did little or nothing to clean the terraces from this grit whilst we were there and Thomas Cook were at fault in not warning us of this both at the time we booked and when they sent the tickets.

Generally speaking, both the standard of service and friendliness of staff was excellent, but they will be having great trouble coping this week as they are fully booked. The interior of the hotel and rooms were very clean.

Beware of checking out late, if they have any spare rooms which is doubtful, as it costs an additional 45 euros to stay 6 hours after 12 noon.

I will leave you with two excellent memories as we did actually enjoy the holiday! Book a VIP trip around the island with Thomas Cook even if you came with another tour operator. They use a very entertaining and knowledgable tour leader called Gary and eight seater people carriers which can stop at far more places than coaches can and the experience is fantastic! Green slopes and filled reservoirs (the first time in over 10 years!) Secondly, book a return airport transfer through reception and your eyes will pop out when you see the white, Mercedes stretch limo that appears at the door, and only 6 euros more than the normal taxi service!!!

Brilliant, can't wait to return

by A TripAdvisor Member

Stayed here for a week in March 2004 through First Choice.

An absolutley excellent hotel that is out of the main town so very tranquil and peaceful. Amazing facilites and a feeling of quality about the place.

Food was outstanding and so were the rooms, very spacious and well kept.

Entertainment the poorest aspect of the hotel when we went. Piano man until 10pm ish then a little show which wasn't up to much.

We love this hotel. Cannot wait to go back.

Gran Canaria is a lovely island as well. My favourite of the canaries.

Some people are never satisfied!

by TripAdvisor Member adejejon

I cannot believe that the previous reviewer (from Galway) stayed at the same hotel! My wife and I have just spent 10 days, starting 25th March, 2005. Hotel delightful, and spotlessly clean. No problem with food, which is largely buffet-style, with good selection of both hot and cold food. Also chef station, where food can be cooked to order, including both meat and fish. We never had any food which was either greasy or luke warm. Nice to be able to eat breakfast outdoors!
Yes pools were cool (it's March!), but "infinity" pool very refreshing, and no shortage of beds or parasols.
We found the hotel very quiet, and witnessed no incident of anyone running up and down the corridors. Our room was at lower level, overlooking road and sea-front bars and restaurants, yet never had disturbed sleep. Next door's golf course still being built, and some noise from lorries being loaded. However, no sign of the "grit" mentioned by a previous reviewer. In fact quite amusing to see maid sweeping terraces every morning, dressed in full maids' uniform!
Felt the gym should have been free for hotel guests.
Hotel obviously cheaper than other 5 star premises in same area, we were paying about half the rate of the adjacent 5 star hotels for HB, so you get what you pay for. Would we recommend it? Certainly.

lovely hotel

by A TripAdvisor Member

My wife and I have just returnrd from a very good week at this hotel. It is lovely hotel staff cannot do enough for you. If you want a lively resort with lots of bars and shops this will not be for you, but we have had a very relaxing week. Breakfasts were superb the choice was amazing. Evening meals like many hotels you do get a bit bored by the end of the week but very good choice could have been a bit hotter at times. The rooms were very good- free safes and mini bars -which is unusual--there was a slight noise from the golf course which is being developed which Thomas Cook should have warned us about- but it did not spoil the holiday-we would go back-very chilled out which is what a holiday is all about. No problems with getting a sunbed-- prices reasonable in hotel not over the top

Quiet location

by A TripAdvisor Member

We visited Grand Canaria for the first time - we usually go to Tenerife but fancied a change this year. The hotel was a 20 minute taxi ride from the airport, and quite impressive on entering the reception. The room we had had a sea view and was of a decent size with a nice balcony. The resteraunt was large with two tables serving veg and salads and some main course foods, there was also a counter where food was cooked to order (mostly steaks and fish) there was ususally a cooked joint of meat. whilst we were in the hotel it was not fully occupied so we never had to que for our food, however, as the counters were not large we could imagine when the hotel is busy you may have to que. The staff in the resteraunt were excellent and very polite, they were helpful too. The food was good but we found they did not have the choice we are used to in hotels we stay at in Tenerife, this said we never went hungary or had any meal where there was not something we liked. The pool was good. One note of causion, they are building a golf course across the road and we did notice the amount of sand blowing thankfully in land, however one day the wind changed and everyone vacated the pool area as the sand storm hit!
Would we go back there probably not as there is no night life in Meloneras you have to walk 20 minutes along the coastal walk way (very nice) or get a taxi. For a 5 star hotel we think it more like a 4 star - we have stayed in 4 star hotels which were equally if not better, we would give a rating out of ten - 7/10.

lovely relaxing hotel

by A TripAdvisor Member

Hotel is Impressive to look at both inside and out. There are a few bars inside the hotel where you can enjoy a relaxing evening. The rooms are clean and the maid service was fantastic the room was cleaned every day and fresh towels provided. The food was good even if a little repetitive. The entertainment on a night was ok but geared more towards the spanish/german market it was a bit Margarita Pracatan. The staff were very helpful and friendly and made sure you got excellent service. The pools at the hotel are great as you can choose between a leisure pool, kids pool or sports pool. However be warned there was an abundance of pant mustaches caused by many speedo wearing gentlemen which can be quite off putting when eating round the pool. The hotel and surrounding area is very quiet on a night as there are only a couple of bars nearby. However if you want night life bars/ clubs short journey in taxi away. We really enjoyed the hotel as it gave us a relaxing hoilday.

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 H10 Playa Meloneras Palace

We've found that other people looking for this hotel also know it by these names:

Gran Canaria Meloneras
H10 Playa Meloneras Palace Maspalomas
H10 Playa Meloneras Palace Hotel Maspalomas

Address: C/ Mar Caspio 5, Playa Meloneras, San Bartolome de Tirajana, 35100 Maspalomas, Grand Canary, Spain