4 out of 5 stars4 Stars

C/ Calzada de Martianez 4, Puerto de la Cruz, Tenerife, 38400, Spain

1 Review

Apartments Casablanca
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Satisfaction Excellent
Very Good

Value Score Great Value!

Costs 32% less than similarly rated 4 star hotels

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  • Families95
  • Couples94
  • Solo100
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    Hi-spec apartments for all your needs


    A friend of mine has stayed here for several years running and claims it is by far the best accommodation in Puerto! I visited on several occasions during my stay, the whole complex of apartments is very well designed and appointed with great facilities - these include a large family swimming pool, a games room, large bar and terrace, reception where the staff spoke several languages. Entertainment was also arranged on most evenings, though I am told this could sometimes be of dubious quality!

    Hotel Casablanca consists of a large number of individual apartments of varying sizes, spread attractively across 5 blocks. Booked through a travel operator I am told a one bedroom self catering studio apartment cost less than 400 euros for 10 days. Each apartment seems to be very generously sized and the kitchens well equiped. A welcome pack of food and drink was waiting on arrival.

    Personally I prefer the less pampered approach to holidaying, but if you are going with a family and want a stress free, fun holiday, Casablanca seems a popular option!

    Directions: Up a steep hill between the town centre and the Botanical Gardens. Or short walk downhill from the Carretera del Botanico main road (to Santa Cruz) and bus stop.

More about Casablanca

Highly recommended

by TripAdvisor Member Machanga

We stayed in a studio apartment from mid-June 2006 for two weeks and were thoroughly impressed. At the time, the reception area was undergoing refurbishment, causing minimal disruption, but the work was almost complete when we left.

All the reception staff were friendly, efficient and able to provide guests with a wide range of information. For example, with their assistance were able to buy tickets for entry to Loro Parque (very convenient as it means that you don’t have to queue there on arrival), arrange car hire and take part in an unforgettable day-trip to the neighbouring island of La Gomera (59 Euros).

The studio apartment was immaculate, spacious, comfortable and contained an extremely well-equipped kitchenette with sandwich maker, coffee machine, kettle and toaster as well as everything else you could ever need. We had a large terrace overlooking the swimming pool, furnished with a table and four chairs as well as two sun-loungers. There was also a handy clothes horse. The bottle of wine left for us on arrival was a nice touch.

There is a dedicated room on the ground floor where you can wash, tumble-dry and iron laundry. I expect this facility is particularly useful for families.

There is a pleasant bar and terrace area beside the pool and the grounds are very attractive and well kept. Some reviewers have commented on the size of the swimming pool. It is quite small given the size of the complex but there are so many nearby places for swimming that we did not consider this to be a problem. The bar food menu was fairly limited but convenient for breakfasts or a late snack after a long day sight-seeing. The prices were very reasonable. Evening entertainment (live music) was provided a couple of nights a week and some people may find the noise a little disturbing if their apartment overlooks the bar area and they were hoping for a quiet evening in.

Although situated on a hill, Apartamentos Casablanca is in a very good area of Puerto de la Cruz. Most buses go along the nearby Carretera del Botanico, so it’s easy to get around the island using public transport if you don’t wish to hire a car. The main square, La Plaza del Charco, is a pleasant walk away and can be reached via the San Telmo seafront. Improvements are currently being carried out along Avenida Colon (the street that runs along by the Lago Martianez) so the area does not look as attractive as usual, but the lago still opens daily. Food supplies can be easily obtained from the Mercadona supermarket in the shopping centre down the steps from the complex.

A trip to the Teide National Park is highly recommended and the best way to go is by car. There are bus services from Puerto de la Cruz and Las Americas but the park is large and difficult to cover in a day if you cannot drive around it. There are long queues at the cable car station but it is well worth the wait for the views are amazing! A return ride was 22 Euros. Those who enjoy walking and exploring should not miss a trip to the Anaga mountains on the north eastern side of the island. The visitor centre in Cruz del Carmen can be reached by bus from La Laguna and provides maps/footpath information.

We travelled to Tenerife South airport by bus. It was very easy (the bus stops just up the hill from the apartments) and with a ‘Bono’ bus ticket, the fare was less than 4 Euros each: much cheaper than taking a taxi! Bono bus tickets can be bought from the libreria up the hill or from bus stations. The TITSA bus website has full information in English about services and you can also download various useful documents. It is possible to take the bus and spend a day in the south (Los Cristianos or El Medano for example) and then return in the evening. Los Gigantes is another good place to visit on a day trip: there is a very good fish restaurant called Jessi overlooking the beach.

We had a fantastic time at Apartamentos Casablanca and I can’t stop telling everyone about it! One last comment: it is probably cheaper to book the apartments via an agency rather than direct. This was certainly the case when we made our reservation.


by TripAdvisor Member GFUNK303

We stayed at these apartments in March this year and were very happy with evrything about them. Even though there was a mix up with our booking (Thompson's fault) they sorted us out and even upgraded us within 5 mins.

The reception staff were very helpful and always friendly. The apartments themselves were of a high standard in cleanliness and also furntiure. the pool was always overlooked by a lifeguard and the bar are well stocked and clean.

There are a number of steps down to the town but there is a back way which though is slightly longer is gentler and does not involve steps.

Over all for the cost it was a perfect location and made for the foundations of an excellent holiday and would recommend it and use it again myself.

Free, fun & friendliness

by A TripAdvisor Member

We had booked one week in May, but thanks to the cooperation of the customer relations department we were able to stay another week in this pleasant and well situated resort:
clean, friendly, very centrally located in the town centre, walking distance only from the Anglican Church (All Saints).
We were impressed by the efficiency, friendliness and helpfulness of the reception and domestic staff.
A great holiday in a great resort.

Beautiful apartments

by TripAdvisor Member ClaraM

I stayed at the Casablanca for 10 days in June and they are the nicest apartments I have ever stayed in. They are spacious, beautifully furnished and equipped and conveniently situated for enjoying the area. The staff were all pleasant and helpful.
As a single traveller I had paid a little extra to enjoy a seperate bedroom instead of being in a studio.
The apartments are situated on a hill and therefore may not be suitable for some as it is a steepish walk back up from the town.
Puerto de la Cruz still maintains a real Canarian atmosphere unlike some of the resorts in Tenerife.
If you enjoy Canarian cuisine, just up the hill and across the road is a lovely restaurant called Mojo de Cilantro run by Julio and his wife who does the cooking. Reasonable prices and typical food with great flavours. Also pleasant service which I have to say did not seem to be the norm in a lot of places - miserable faces and bad customer relations!
I flew into the South but just outside the airport you can get a bus direct to Puerto or if your flight is not around those times via Santa Cruz. All easy and cheap.
If you intend to travel around by bus it is worth buying the Bono bus card for about 12 euros. Unfortunately these are not available at the Airport but you can buy them at the bus stations.
I love Tenerife and can't wait to return!

Keeps you fit, but near the buses...

by TripAdvisor Member Warringtonian

This place justifies its status on tripadvisor (and some guests were there on the strength of its score here) - which must annoy the 5 star Botanico!

We had a week in a 1-bed apartment on the west side (block 7) overlooking the barranco (river bed), which has hens in it (are they feral?). Cockerell a pain first night, starting at 5.30 before dawn - but then we got a fan (€30 deposit) which drowned him out. TV remote also €30 deposit; safe key €10 a week plus €10 deposit. Good view of El Teide.

North side (blocks 9/10) facing the El Tope hotel and a sea view either side of it would be the quietest. South side gets road noise, and east side maybe some from bars. Rooms facing onto the pool get no view but the pool.

Steps up from town weren't too bad (though unusual September temperatures around 31 and 32 Celsius brought out the sweat) - and being up the hill means easy access to the bus routes. It's a steep hill up to the main road, but can be avoided by walking round the back of the apartments.

The Bono-Bus ticket is unbeatable. Pay €12 and it gives you discounted fares every time you use it. Tell the driver where you're going, put the ticket in the machine (twice if there's two of you) and it deducts the fare. Eventually you run out of value on it, and have to pay cash for the balance. But if you use another bus within 2 hours of the first journey, the next journey comes very cheap or even for nothing. So you could ride right round the island very cheaply. The bus company is Titsa (for some reason their website is now only in English!) and maps and timetables are on the web or available at bus stations (or at the Casablanca reception). 95 cents down to the bus station.

We ate twice at the Marquesa Hotel by the church square (good value, and a marvellous singing trio for entertainment - with one of them doubling with magic tricks during their break) and twice at Compostelana in the Plaza del Charco (there's another Compostelana on Avenida Venezuela). Magnolia near the Botanical Gardens presents its food very well - but doesn't offer its Menu del dia on Sat evening or Sunday afternoon (when we went).

Drinks to ask for: Lamumba (or labumba - brandy, hot chocolate and cream) or zaparocco (condensed milk, 43 liquor, coffee and all sorts of extras). That and those steps - good job I was eating fish to keep down the cholestorel level!

Botanical gardens worth a visit (see photo) but the Orchid Garden just across the barranco is smaller but of more interest (for its historic connections and the house within it).

Great base for a holiday

by TripAdvisor Member andyboy6672

Just returned from 2 week stay at the apartments Casablanca. A very nice place although some reviews seem a bit OTT. We had a top floor apartment block 5 which had a great view over the pool. The place is nice and very clean though some of the furnishings are a bit scruffy. The cleaning staff are excellent and work very hard. The bar is basic but ok if you don't want to wander too far. We were on an RCI timeshare exchange and I have to say that I would rate this Silver Crown rather than Gold Crown. The fact that there is no air conditioning makes sleeping almost impossible! We did like the town and there are loads of real Spanish tapas bars and restaurants serving good quality food. We did make a mistake one day by visiting the Buccaneer bar as we normally avoid 'British Bars' on holiday. However my thirst was overwhelming and I decided I wanted a pint of cider. Big Mistake!! - The place is an absolute dump and should be avoided at all costs. The bar area is filthy, the bar sticky and the toilets are the worst I have ever seen. We left without touching our drinks!! The evening walks along the front are very nice with lots to see and do, street entertainers etc. Visited Santa Cruz, El Teide, Santiago, Masca etc - all very nice places. Managed to avoid Las Americas (Blackpool). Good holiday base and would return, though as I say not exactly The Ritz as some of the reviews would have you believe.

Loro Parque- Excellent

by TripAdvisor Member Clare_84

We stayed in the Casblanca 5th - 12th September 2006,
Apartments were excellent V Clean and Staff VV friendly and helpful, the apartment was spacious and very well laid out, our only downside was the lack of Airconditioning or fans so be warned if you book through a travel agents make sure you ask for a fan to be provided as they are on a first come first serve basis!
Lovely views over the pool and the bar area, resort it self is V quiet except for a couple of nights a week when the entertainment is on (just your usual Karaoke type singer) but not to bad and all is quiet by about midnight! Pool on the small side for a resort this big but plenty of sunloungers if you fancy a lazy day by the pool!

The trip to the apartments is a bit of a downer 118 steep steps to use to get to and from the town itself, although there is a hill which is a little easier!
Taxis and buses V cheap to use and always good when you don't fancy the steps back after a night out!

A trip well worth the money is Loro Parque (book with a rep if possible as V busy by 9am) we booked a tour with Thomson called the discovery and Gold tour which was definantly worth the money, back stage passes and priority access to all events which is a must as seats go VVVV quickly, make sure you see the Whale show that is a definate must!

Tiede was also a good day out Fantastic Views, although make sure you take a jumper because coming from 34, 35 degrees to -7 is a massive shock to the system!!!!!!!!

Overall the holiday experience to Puerto De La Cruz was excellent, made all the better by the apartments, i will for sure be returning at some point!


by TripAdvisor Member colmil

We have just returned from the Casablanca and echo all the views of previous posters.

I arranged for a bottle of bubbly and some flowers to be in our apartment on arrival, Ingrid asked if I would like some nibbles as we were arriving at 21.30, the flowers were delightful, as was the cheese, olives, crackers etc that she provided together with a bottle of Cava chilling in the fridge.

I made a point of meeting Ingrid tio thank her, and I thought the cost of 45 Euros very reasonable.

I had to send an urgent fax to my office and it only cost 95 cents, again, how nice not to have that 'ripped off' feeling!

Superb staff, everything spot on!

Do not go here if you are a family or under 70

by TripAdvisor Member jacj

Came back on the 7.11.2006 and feel that I must warn other people that this complex is not suitable for families or any one with any life in them. There is nothing whatsoever to do, either during the day or in the evening. The complex is full of timeshare owners who have their own committee meetings and have stopped lilos, ball, or any other fun. The only activity that took place during two weeks was a game of water polo and people even complained about that because there was a ball in the pool! I have today written to Thomson holidays and requested that they state in their brochure that this complex is not suitable for families.

Forum Posts

loro park

by maskkc

Are casablanca apartments near to the loro park

Re: loro park

by rickiebear

Hi Loro Park is at the Playa Jardin side of Puerto. The Casablanca Appartments ar at the other end. You could walk it, although it will take an hour, however there is a free road train for the centre of town, about 10 minutes walk down hill from the appartments. Loro Park is well worth a visit.


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We've found that other people looking for this hotel also know it by these names:

Casablanca Tenerife
Apartments Casablanca Hotel Puerto De La Cruz

Address: C/ Calzada de Martianez 4, Puerto de la Cruz, Tenerife, 38400, Spain