Hotel Costa Los Gigantes

4 out of 5 stars4 Stars

Juan Manuel Capdevielle 8, Playa de la Arena, Santiago del Teide, 38683, Spain
Luabay Costa Los Gigantes
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93%

Satisfaction Excellent
Excellent
51%
694
Very Good
31%
425
Average
11%
158
Poor
3%
48
Terrible
1%
27

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Families
  • Families82
  • Couples80
  • Solo81
  • Business80

More about Hotel Costa Los Gigantes

Superb accommodation and greats views

by TripAdvisor Member vinceandcarol

From Vince and Carol McDonagh, Grimsby, Lincs

My wife and I stayed at the Costa Los Gigantes for 12 nights in November in near perfect weather.
We were a little nervous because the hotel had only opened a couple of months previously and there had been one or two critical reviews.
But we need not have worried - the rooms are modern and spacious, with a large lounge area complete with settee, large flatscreen TV and fridge filled daily with water, coke, beers etc. and another TV in the bedroom).
We chose all inclusive because sterling is so weak against the euro and we are glad we did. All food and drinks were in the price including a taxi to and from the airport.
The meals were fine ,fresh and well cooked and those at the a la carte restaurant were even better (especially the Italian night). But I agree with some reviewers about the atmosphere being a bit thin. Italian nights need and deserve Italian musical favourites.
The sunbathing areas are huge and spacious and there is absoloutely no reason to lay down towels at 7 am (though some still do!!). The views over the bay to La Gomera are a treat.
The hotel is just five minutes walk downhill to Playa La Arena or Puerto Santiago (both rather quiet) but 10-15 mins back up and quite steep.
The whole place is spotlessly clean, well cared for and the staff both helpful and friendly. Even the entertainment was enjoyable
On the minus side there are too many TV news channels (who wants to keep hearing about the recession etc?) and not enough entertainment or film channels, and the buffet restaurant food a little predictable at times - but the a la carte restaurant and those in Los Gigantes about 2 miles away should help break the monotony.
The house wine also leaves much to be desired, but a bottle of good Rioja is only an extra ten euros or so.
Overall, a fine hotel which we are sure will get even better. A new civic park adjacent to the hotel is due to open next year, which should add to the amenities.

One or two concerns but overall good

by TripAdvisor Member barrowboy35

Stayed here for a week in Nov 2008.

The room is of high quality. Ours overlooked the pool and sea and it was nice to sit out on the balcony with the afternoon sun shining.

Although the food was of good quality I go along with some previous reviews that it could be hotter.

In my opinion this was due to there being relatively few guests.

We went in one night at 7.30 pm and there were less than 50 people eating. No queues which was great but I got the impression that some of the food had been sitting there since they opened at 6.30 and hence had gone cool.

This is a management problem that they need to sort out by possibly putting out less food and changing it more often.

There was also a choice of freshly cooked meat and fish but the veg to go with it was still cool at times.

The quality of the food itself though was good.

The alternative was to eat at one of the a la carte resaurants, and you could choose 3 nights on a 7 night stay, with a choice of meat, fish, continental, and Italian on a rolling rota each night.

If you want to do that book early in your stay as they require a day's notice and you may miss out on your choice if you leave it till later. We were also puzzled as to why you could only book during two one hour periods each day - not very convenient.

The a la carte food was good but there was very little atmosphere with only a handful of tables occupied.

The evening a la carte experience was in the poolside restaurant which also provided lunch, and this was much the best meal of the day with hotter food and slightly better service.

All the staff were friendly and polite.

Plenty of beds available at the pool too and the entertainment staff were a good team.

The piano bar was a disappointment - more like a glorified working men's club bar. No piano and no entertainment with uncomfortable seating leaving much room for improvement and we were astonished to see dirty glasses and cups being collected on a trolley in much the same way as you see on motorway service areas - certainly not 4 star!

The evening entertainment in the nightclub was generally pretty good but again due to lack of numbers was a bit flat. The artistes did their best but it must be difficult trying to enthuse such a small group.

We ended up taking a five minute walk most evenings to the sister hotel down the road - Arena Grand - where the piano bar actually had a pianist and was quite pleasant.

Incidentally if you want to go to Playa De Las Americas a free bus operates from that hotel each morning at 10.15 and comes back at 4.00. It serves all the Spring Hotels but strangely not the Costa Los Gigantes but is still available - best to book the day before if you can.

If you have a mobility problem this resort is not for you - nearly everything is built on hills and could be a strain.

The best walks are to the right of the hotel and are pleasant but somewhat undulating to say the least.

Overall a good quality hotel which would benefit from management getting to grips with some of what could well turn out to be teething troubles in its early life.

Exceeded all expectations!

by TripAdvisor Member kitty-kat-EU

After an exhaustive search of hotels on the Canary Islands, we decided to book at the Costa Los Gigantes because it looked very family friendly, classy, and relaxing. The hotel has an official 4 star rating, but it felt more like a 5 star without the pretention of a 5 star. Every staff member we encountered seemed to genuinely enjoy their job and were always professional.

The Rooms:
All of the rooms are junior suites, with 2 completely separate rooms (with doors, great when you are traveling with kids) and are tastefully decorated. The only complaint I would have is that you tend to hear your neighbours because the floors are all stone and sound bounces around.

Food:
The hotel is all inclusive, which I was a little suspect about: would the food & drinks be awful/ would there be drunks just drinking all day & night? Not so at all! The food in the main restaurant buffet was amazing at every meal- lots of choice, something for everyone- even lots of vegetarian choices.

Pools:
There are 3 large pools, and 2 shallow baby pools, plus a water slide. The 2 largest pools were kept heated to about 26 C, and they use a salt water filtration- not salty like the ocean, but no chlorine which is better for your skin, and your eyes if you wear contacts. The animation team always had something going on but were not pushy.

Kids:
The activities for kids were spectacular! We have a 4 year old daughter, and 2 year old son. Unfortunately the mini club is for 4+, so he wasn't able to go with big sister- maybe next time! The mini club was open from 10:30-13:00, 15:00-17:00, and from 20:30-23:00. In the morning and afternoon sessions they would usually go play in the awesome playground at the hotel (complete with shaded soft play frame, see my pictures) or organise games or play mini golf. In the evening they had a mini disco and then would watch a film inside a purpose built theatre room. My daughter loved the mini club and made lots of friends while we were there. As we stayed over Christmas, they even did a Christmas nativity play for all of the parents! Santa also came on Christmas day and all of the children got an age appropriate wrapped toy from Toys R Us. The kids both had a fantastic time, which of course meant that we all had a fun time!

People:
There was a good mix of people staying here: about an equal mix of British, German, Spanish, and also some Scandinavian. The hotel has a pretty strict "no reserving sun loungers" rule, and even the Germans obeyed it! haha. There were lots of families with kids, but also lots of older couples, and a few younger couples. If you are looking for an exciting party scene, this is not the place to stay.

Entertainment:
As stated earlier, the animation team had various activities every day, but weren't pushy about it. Every evening there was a different show by different outside people. (ie: not the hotel animation staff!) Some examples were: magic show, chinese acrobats, Inca dancers. They were all quite entertaining.
Location:
The hotel is actually in Playa de la Arena, just next to the cliffs of Los Gigantes which are something to behold! It's located north of the larger resort sites of Los Cristanos and Playa America- which was great for us as it felt far less touristy. The city just below has lots of choice if you want to eat out, so you aren't trapped and it's only a 5-10 min walk away.

At the time of our stay (Dec 2008) the hotel had only been open for maybe 6 months, and wasn't operating at full capacity. I'd say that only about half of the rooms were full, which was almost a perfect amount. I'm not sure that I would enjoy staying here as much if the hotel were full- in that case you might start seeing people reserving sun loungers, queuing up for meals, etc which would take away from the relaxing aspect of just being able to show up at leisure and have a place by the pool/ in the restaurant. That having been said, I heartily recommend against anyone booking here, as I want to return but not to a crowded hotel!!

best holiday we have been on

by TripAdvisor Member garyandkirsty

Where do i start. This was the best holiday ever from the moment we went into the reception nothing was to much trouble the staff where all very friendly and spoke multipul languages there english was excellant the rooms cleaned everyday with clean towels mini fridge restocked free of charge always red hot water for a shower or bath when we arrived it was late on and the restaurant was closed so the staff even made us a few sandwiches. The first day by the side of the pool we were made to feel very welcome by the entertainment team. After watching them do the chauhuha for the first time it put me in the holiday mood afterwards they would ask the guest if they would like to participate in activities which i dont normally do but was glad that i did as we had such a laugh and the team bring all the guest together. There was tennis, rifel shooting, archery, water polo, table tennis, and many more this just breaks up the long days of sitting round the pool.Then there was the food so many choices and always hot morning dinner and night.The pools where checked 3 times a day for contamination,the beach towels where given out in the morning free of charge then washed at night for the following day there was no rush to put your towel on the bed as there where so many sunbeds with cushions and umbrellers.For the kids there was a wacky warehouse mini golf a slide into the pool a kids club with loads going on and a games room. they also have an a la carte restaurant which has to be booked 24 hours in advance we had the steak night and it was excellant.Also in the rooms were two 32" flat screen tvs and a safe which was free, a hairdryer, and fresh soap and shower gel. I would say the complex was about 85% english with a few spaniads coming at the weekends.In the evenings they had shows which contained the beatles, abba, the temptations, and charlie chaplin to mention a few, on other nights the entertainment team would put on a show and with the props that they have they put on a brilliant show very funny, also before the show they give out the certificates to the people who won the activities during the day this is also all done in a great manner.All in all it was a brilliant holiday made mostly by the entertainment team who where Steffi,Ivan,Ebhra,Jan, and the rest of the team. They are one of the main reasons why we have already booked to go back next year and we cant wait.

Good hotel

by TripAdvisor Member Helski

A group of 10 friends stayed here for a long weekend and had a great time. It is a huge hotel but thankfully it was half empty. I wouldn't want to stay here if it were full. The noise would be unbearable.
The staff are very friendly and helpful. The food is good, however, it could do with being hotter. That might be because there is not the turnover as there are fewer diners. The rooms are very big, the pools are great. Fab!

Great place for a relaxing break...loved the spa

by TripAdvisor Member greendream

We enjoyed our stay from the moment we arrived. The staff were brilliant and very helpful. We were pleased with the size of our room. Most of the rooms at the hotel are suites, including a living room as well as bedroom which allowed us to spread out during the holiday. The quality of the room finishes was high, with 2 lovely flat screen tv's, plenty storage, great shower/ bath and a safe and very comfortable beds.
We went twice to the spa which had just recently opened. Again the staff were very helpful and we had a really enjoyable time. There were various activities, including sauna, steam room, floatation pool, pulsing showers, jacuzzi etc. A definite must if you stay here, especially for adults. There was a charge of 10 euros for this but well worth it.
I was pleased with the range of sporting activities offered on site, including tennis, archery, swimming (3 full pools plus kids ones), crazy golf, ping pong....all free.
There was also a kids cinema which was on in the evening.
The evening entertainment was superb, and improved during the week we were there as more people attended the shows. The standard was higher than I have experienced before.
The hotel wasn't full when we were there but due to its spacious grounds, rooms and public areas I am sure even at capacity it would feel comfortable.
We have no complaints about the food, even the buffet was kept well stocked and we didn't experience any cold food as others mentioned on previous reviews. Every breakfast, lunch and dinner you could get something made to order at the grill. There was also the opportunity to dine a la carte. We enjoyed this experience as the staff were even more attentive and the food good. There was a lack of music in the restuarant which was our only complaint.
We hope to return in the future, hopefully with kids next time to make more use of the facilities.

Nice hotel, but....

by TripAdvisor Member Themeparkfan

We have just returned from a week's stay. There has been alot of mention about food being cool, we did find this problem with some food mainly due to there being way too much choice for the small number of guests staying at the hotel .All the staff were very friendly. Hotel was very clean and being well maintained. Only real let down we had was the pool water temperatures. There are 3 main pools with just one being slightly heated to take the edge of freezing, Childrens other slide pool was unheated. All inclusive bar was fine apart from cocktails being served pre-mixed from what looked like white plastic cleaning fluid dispensers. Rooms were very nice and of high quality decor, smart latest flatscreen tvs but not much to watch if you did like to view the odd movie, only news and travel channels in English. Kids large outside play area was very good. Nice clean beach 5 minutes walk down the road at Playa Arena. Overall nice hotel for a weeks stay.

Good 4 star hotel

by TripAdvisor Member Sharon025

I would agree with previous reviews regarding cool food due to to much choice and few guests, We stayed here from 28/11 - 12/12, the hotel was at 1/4 capacity around 400 guests which was great for us, the hotel was quiet and peaceful around the childrens area and childrens pool and no queing at snack bars, bars, restaurants etc,. However on the 2nd week the hotel started to get more guests which spoiled the peace so I can imagine at capacity we would not get the same enjoyment as the pools would be full and our 2yr old would be unsafe on the play area as the older kids get to excited. Most of the rooms look out over the pool area, the pool is meant to shut at 6.00p.m. in the winter but there was still children in there gone 8.00pm. with no parents monitering there safety. Again main pool temp is to cold I could only brave the childrens pool but the weather was not that warm given the time of year so it my be o.k. in the Summer. The rooms are comfortable and spacious and very clean, blocks K,L,M,N have fantastic pool and sea views. The a la carte dining is a must again lacking in atmosphere but good food and very good staff. My only downside to this holiday was that we have a 2yr old daughter whom did not settle well at all we requested a travel cot but she could climb out of it, so she fell asleep on our shoulders and we then had to put her down on the bed and use the dining room chairs so she would not fall off as the hotel did not have cot sides, The hotel has a childrens club during the day but she was to young (not that we wanted to leave her just wanted her to have other kiddies to play with), they also have a kiddies disco at 8.30p.m. which she loved but it was to late for her which left her in overtired mode and a nightmare to get to bed, the entertainment started at 10.00p.m. which again for us was to late, we never stayed for the shows as we took the baby back, so that left us in our room with a screaming baby, only news channels to watch on the T.V and the strict 2 can daily beer policy in your mini bar. Just would of been nice to unwind once she was asleep to a movie or for her to see something familiar on a childrens channel. Overall a good experience during the day, not my idea of a holiday in the evenings would of been easier to stay at home and unwind, I would return to this hotel as we was impressed with the whole place but maybe when our daughter is a little older and can understand whats going on more.

Needs Work But Probably Would Return

by TripAdvisor Member scholes88

Just returned from a weeks stay at the Los Gigantes Suites and Spa and if i could pick one word to sum it all up it would be "nice".
The hotel itself is great, very modern, very clean, and very large. The staff in every department were very friendly. The rooms were ok, large and clean, block K which we were in provided great views of the sunset over La Gomera. A flat screen tv in both rooms which were very nice if you like watching sky news and bbc world. They seemed to cater for the Germans on the tv side, ( and no we dont go on holiday to watch tv).
The pool area was great and the guys were out at 7am making sure it was all clean and set out for the day. The pools are a set depth all the way around, either 1.35m or 1.4m, depending on which pool you were in, the main pool by the bar was 'slightly' heated but the other 2 were freezing cold.
My main gripe about this hotel was the food, whilst it was ok on the taste side, it was either cold or luke warm because it had been stood for so long with no-one attending to it.
And again, the breakfast seemed very european, plenty of choice for the Germans but for the English it was a bit bland, you could have carrots or green beans?? if you were wierd enough...
Sure there was bacon and beans but it was tinged with other strange stuff, and again not very warm at all.
On our last morning however one of the hotel management was handing out questionaires at breakfast and looking around it seemed all the brits were filling them in...... so hopefully they are addressing these points.
The evening entertainment was mediocre and on far to late ( 9.30/10pm start) for those guests with small children.
The piano bar was, as has been said before "like a waiting room" with zero atmosphere, no music and NO PIANO!! BUT, if they had a piano and music it would be ok.
This hotel has vast amounts of potential to become a fantastic holiday destination once they have ironed out the teething problems, its super modern, the staff cant do enough for you and its very clean, well thought out and spacious.
If they sort out the food issue, which I am sure they will then you couldnt visit a nicer hotel.
Positives:
Clean
Modern
Spacious
Friendly staff
Location ( relaxing and not near las americas!!!)
Pool area's
POTENTIAL !!!!!

Negatives:
Cold food/lack of variety
Caters for Germans and Spanish mainly
Lack of English channels/music in room
No holiday atmosphere
NO TEA AND COFFEE FACILITIES IN THE ROOM!!!
But, despite any negatives, this hotel is worth a visit and is a very nice place to relax in the sunshine.

Fantastic Holiday

by TripAdvisor Member FamilyW12

We have recently stayed at this hotel.(9th Dec - 23rd Dec 2008).
I must say we were all very impressed with this hotel,considering it was brand new and only opened in Sept 2008.
We have stayed at other Spring Hotels but this just as the edge over the others.
The all inclusive was very good,especially with an 11 year old.
The hotel is very clean and the staff are excellent,very accomodating.It didn't feel like it had just opened recently.
The junior suites were excellent,very spacious, two seperate sleeping areas and a massive queen size bed ! Our son had a sofa bed to himself.The rooms were cleaned every day to a very high standard.
Block K.L.M are best for the fantastic views and ease of getting to the pool.We were in block M,fantastic views.
The animacion team were good for adults and children alike.
They worked very long hours but they were always smiling.
Some of the evening shows were abit tacky but some good .For hotel entertainment, the standard was good overall.
The location of the hotel is excellent if you like good scenery,however be aware that it is rather hilly ,so people with walking difficulties would find this a problem.
Also if you like to read newspapers whilst chilling around the pool, there is a shop in the sister "hotel Play De La Arena" directly opposite the back entrance,you dont have to wander right into the town at the bottom of the hill as it is very steep on the way back up.
The only slight negatives we have with this hotel is that the food could be warmer in the buffet restaurants.No problem with variety but just needs to be warmer.Look out for the microwaves dotted around, we just warmed ours through.However if you have food from the hot plate made for you then this is "hot".
The television in the rooms for English is very poor,if you like sky news and bbc world your ok.No film channels etc at all.
The bar"tenerife" needs some serios TLC,where is the atmoshere?feels like your in a doctors waiting room.
Anyway above all a well thought out and planned hotel,fantastic views of "La Gomera" and the sea.Watch out for the dolphins at dusk ,leaping out of the sea!
A welcome stay and we do intend to return in the summer of 2009.

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 Hotel Costa Los Gigantes

We've found that other people looking for this hotel also know it by these names:

Luabay Costa Los Gigantes Hotel Puerto De Santiago

Address: Juan Manuel Capdevielle 8, Playa de la Arena, Santiago del Teide, 38683, Spain