Bad Experience
Reserved 2 rooms for 4 nights for two couples. One included breakfast - identified on room card BB (bed and Breakfast). When this couple went to have breakfast, they were told to pay. They explained they had breakfast included and the server told them they did not, argued and insisted on payment 3 separate times during breakfast in front of all other guests. Finally, the server told the couple to speak to the front desk (before the could even finish breakfast), the wife told the front desk they had prepaid breakfast and it was on their room car folder upstairs - she was told to go and get it. She did. She was then told the card was wrong! BB was written on the wrong guest card. The wife explained it didn't matter because they were accompanying the couple in the other room and both rooms were under her name and paid by her - but Naomi told her that didn't matter. The couple finally requested to speak to the manager. He apologized and offered both couples breakfast the next day. The next day the husband of the additional couple presented himself for breakfast compliments of the manager - her was told to pay, went to the front desk, to Namoi, and she told him he was to pay. The manager came out and apologized, said he'd told the personnel to provide breakfast for all and to disregard these employees, but when the couples returned to their rooms, their keys no longer worked - so they had to go to the front desk to ask Naomi for help when they wanted in their room. Upon leaving, Naomi, front desk, tried to collect for the breakfast once again!
First, it was highly embarrassing to be approached 3 times during breakfast in front of all other guests. Second, it was unprofessional to blame the guests if BB was written on the wrong card! The customer had paid for both rooms and both were under her name - there was never any dispute she'd paid for 2 breakfasts - she was told she couldn't apply the two to the paid breakfast! What a fiasco!!! And we can all only surmise there is some control issue Naomi has with the manager - obviously neither she or the woman overseeing breakfast have any respect for him whatsoever.
Rooms were pleasant enough, on the small side, but the experience with personnel ruined the stay.
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