More about Hotel Omm
Grupo Tragaluz, the responsible of the most avanguardist restaurants in Barcelona, launches their latest and most special project: Hotel Omm. Located in the urban city centre, with views to 'la Pedrera', among the most prestigious boutiques of Passeig de Gràcia, at the business city centre, hotel Omm wants to be the hotel to live with people from Barcelona. Dress to kill would be a good idea:)
Omm - Great Upscale Place to Stay
My husband and I stayed at the Hotel Omm for 4 nights in early November 2006. It was our first time in Barcelona; in fact, in Spain. I had heard of the hotel from a magazine article and then checked it out on TripAdvisor, Lonely Planet and Frommer's. We were very happy with our choice. It is not cheap but we felt we got good value. The room was nice and well appointed; the bed comfortable; the shower powerful and large and there was bidet too, which I love!; and all windows had blackout blinds on them. The only downside of the room was that with the less traditional layout (many American hotels have the bathroom and closets at the "front" of the room so that they act as a bit of a buffer for any noise in the public hallway), we were disturbed one early evening when kids were running up and down the hall as we were trying to take a siesta. The public spaces were attractive and spacious, the bar "happening" and the restaurant was excellent - quite a nice focus on unusual tastes and combinations. The front desk helped us with all sorts of questions - great meal recommendations (we would particularly recommend a sister restaurant - Tragaluz, about a block away), directions, maps, etc. The location was great too - we are big walkers, and we found it perfectly situated for walking one day over to the Sagrada Familia, another along La Rambla, and a third to the Barri Gotic and further east. Also very close to the main high-end shopping drag, and just a block away from La Pedrera, a famous Gaudi building. We would definitely stay there again!
Don't waste your money!
My advice for anyone considering staying at Hotel Omm is not to bother. We stayed at the hotel for 6 nights in September 2006 and we had a plethora of problems from start to finish. I wouldn't have minded if we'd not paid between 230-250 Eur per night but at that price you don't expect any of these sorts of problems to arise.
I've listed a sample of issues we had in chronological order;
a) On checking in we were given two digital key cards which the receptionist omitted to activate so had to go back to reception to have this sorted
b) When we got to our room one of the lamps didn't work, the balcony door would not lock, there were rips in the blinds and the other balcony door would not open (as its handle was missing)
c) I asked for an iron which I was told was impossible to provide as the hotel (and I'm quoting) 'only had very big irons' and so was subsequently told I would need to use the ironing service which was free of charge for a few items per day. On using this service to iron one pair of jeans and two t-shirts I was presented with a bill for 27 EUR! Not impressed I went to reception to complain. Eventually (after a visit to reception and two phone calls), I did manage to get an iron (standard size). So, if you do stay at this hotel my advice is take an iron!
Overall, the main problem with Hotel Omm is the staff. The majority of the receptionists were ignorant and incompetent. For example, an italian lady who mistakenly was able to use her key card to open another guest's room.
For our stay, the crowning example of customer service was the maid whose only task seemed to be to move the breakfast ordering form from the door handled onto our bed. She certainly was adverse to cleaning the room, although on a daily basis she did kindly clean out our ashtray by emptying the contents out onto the balcony, so that was nice.
There are numerous other examples but I'm losing the will to continue! Don't be swayed by the swish website and the roof top pool, which is admittedly very swanky, this hotel, specifically the service you receive just isn't worth the money.
Much Better 5 star Hotels in Barcelona
Quick Review: I would not recommend this hotel for the money or service. Have a drink at the bar and eat tapas here. The bar food is excellent. Be prepared to spend $12 to $16 for a mixed drink. DO NOT eat at the restaurant. Overprices, over-interesting dishes all served from a French chef with full French staff. We had dinner for 4 and it was close to $500. Service from the staff was less than hospitable or accommodating. They were always polite but didn’t really help you out with anything. I have stayed at a lot of nice hotels in my day and for the money and service stay at another high-end hotel and get pampered by the staff. If you get suckered by the decor (as I did) stay for a night only or just have drinks in the bar.
Long Review: The Omm’s décor is very cool indeed. Being an architect I appreciated the detail that went into the design. The rooms are not huge but feel bigger because of the open bathroom concept. You can melt in the beds and don’t want to get out in the morning and they do have turn down service twice daily so you always feel calm when returning from the tourist maze with a bottle of water and chocolates on the table and the bed is made with fresh towels galore. No issues there.
The hotel bar is very interesting with lots of pretty people Thursday through Saturday. The bar and restaurant are off course open the public and packed on the weekends. They say the “red” couch is reserved for guests but try getting a reservation. It’s first come first serve unless you are very important and know the right people despite what they told us when arriving. The bar food is a nice mix of dishes that don’t cost a fortune and are actually a refreshing change of pace from the typical tapas and Spanish dishes.
The staff was always polite but never really able to help you with anything. I stayed at 2 other hotels during this trip and the staff always went out of there way to help you navigate the city, run errands, make dinner reservations. Nothing like this at the Omm. Most high end hotels also have a full time concierge to assist you. At the Omm you get the desk staff if they are not ignoring you or otherwise occupied.
We arrived on a thursday and tried to make reservations for Moo restaurant. We were told that was not possible and reservations were full. I can understand that we inquired last minute but hey refused to even put us on a cancellation waiting list or inquire for use. Just NO!. So, we kicked and screamed the next day and they got us a reservation for Saturday night. The restaurant was at most half full the entire evening! It was ridiculous. To top it off, the bar menu and Moo menu are totally different. The Moo dishes were interesting but almost too interesting. i.e. Sea scallop, with shredded cucumber and lemon foam or desert with the essence of perfume. Every dish is “half portion” so you end up getting 3 to 4 dishes and desert. You end up paying about $125 per person with drinks. Very expensive and the 4 of us (who all are adventurous diners) all walked dissatisfied.
And yes, the pool is not heated and very small and freezing. There are also hotels closer to the Rambla that will baby your every desire for the same money.
Good but not amazing.
We stayed here in late May for 5 nights and found the hotel be good but not amazing...for the cost. We stayed in the only suite which worked out will since we were traveling with our 15 yr. old daughter. The couch was converted to her bed every night. The room was suffering from what we have seen as modernitis (modern design and furniture not holding up to wear and tear). Handles and hooks were coming undone.
We also found the staff to be neutral, meaning not unfriendly but not going out of their way to be friendly. At their suggestion we also tried MOO, the restaurant and found it be nothing special and very pretentious. Breakfast was good but not worth 20 Euro (Starbucks across the street and pastry shop 1 block away!). I use Travel Advisor alot and we very critical hotel folks. Again, it was good spot just not amazing.
We stayed at the Omm for two nights with our 20 month old daughter and had a great time. The staff were very friendly, and had thought to give us an extra large room to accommodate the cot. There was a small terrace to our room on which we were able to sit out and have a drink while our daughter was sleeping. These things make all the difference!
The hotel is excellently situated for enjoying a ramble around Barcelona. The staff weren't able to recommend any particulary child-friendly activities but we found a lovely square (John Lennon Square) in Gracia, about a ten minute walk which had a playground and (importantly) a restaurant from which we could watch our daughter play while we ate.
We had dinner in the hotel restaurant (Moo) on our second night (the hotel organised a baby-sitter for us). It was very enjoyable, highly theatrical food and service. The club seemed a little quiet, but we did only stay for half an hour...
All in all we would recommend this hotel highly.
Excellent, modern, funky hotel
I love Barcelona; it’s a really vibrant city, and this is a great hotel to explore from…funky and modern at the same time as warm and friendly, and in the perfect location. The service during our visit was excellent, particularly the complementary bottle of bubbly (it was our wedding anniversary!) and the food is delicious, especially in Moo restaurant. The rooms are large, modern and comfortable, with a little balcony from which to people-watch on the street below. There is a roof terrace as well, with a small bar and pool and fabulous views, which is the perfect place to wind down after a busy day and watch the sun set. I can’t wait to go again!
Amazing hotel in the amazing Barcelona
Just returned from a short break in Barcelona. We choosed to stay at Omm and it was definitely a good choice. Omm is pricey, but the location is superb, the modern design of the rooms and the common areas is really cool, there is an amazing restaurant (Michelin star) called Moo, a lovely swimming pool located on the rooftop terrace with amazing views of the city, the service is perfect, the staff is friendly and helpful. There's also a Spa (Spacio Omm) but we didn't try it. Our room, number 501, was huge: large, with a lot of amenities (also wi-fi connection, which is free) and with a little balcony overlooking Passeig de Gracia and Gaudi's Casa Milà. Rooms are sooo nice decorated and we loved the contrasts between the dark atmospheres of the hotel and our room invaded from the sunlight. If you don't want to have breakfast in the hotel (it costs 20 Euros), there's a Starbucks just across the street, and of course you'll find a lot of other bars and restaurants too in Passeig de Gracia. The hotel is very well located, in a safe area: Plaza Catalunya, Rambla, Casa Battlo, and some of the major attractions of BCN are walking distance, however there's a metro stop closed to the hotel. If you're going to stay at Omm during the weekend and want to try the delicious cousine of Moo restaurant, i'd suggest to reserve a table for dinner because it's easy to find it full. At Omm there's also an underground club (Omm Sessions) and a bar (Moovida) where have a drink, breakfast, or dine (on the contrary of Moo restaurant, at Moovida no reservations are accepted for dinner). A very, very special thanks to the girl in the front desk during the afternoon/evening.. i can't remember her name (by the way, she have brown hair and a necklace with her name, as Carrie in Sex & The City..) but she was always very helpful and kind and willing to help us with her great suggestions for dinner, nightlife and sightseeing. If or when we return to Barcelona, we would not hesitate to book into this hotel again. Highly recommended!!!
Hotel - Omm or Murmuri: Which is a better choice?
I can get a "privilege" room at the Murmuri or for 20 Euros a night less, a superior double at the Omm. The Omm room is somewhat larger, both have king-size beds. The location seems almost the same, and I think the two hotels are within one block of each other. The online reviews of the Murmuri are a little higher. Which is a better place to stay?
Please respond ASAP, as I have to finalize within a day to confirm the room.