Don Pancho Hotel

Avenida del Mediterraneo 39, Benidorm, Alicante Province, 03500, Spain
#1 of 281 hotels in Benidorm
Great (4.0 out of 5.0) 4 reviews
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Not a four star hotel

Bad (2.0 of 5.0 stars)
by written on August 5, 2011

We stayed in the Don Pancho in mid july and I have to say I was really shocked at how run down this hotel is. The decor in the bedrooms looks like it came right out of the 1960's and hasn't been done up much since. Light switches were falling apart when you turn on the lights, door handles to balconies would break and you would have trouble getting onto the balconly. TV would periodicly swithc itself off and was an old style TV probably from the 1960's as well.

The pool is extremely small and the pool area has definately seen better days. It is definately in need of a major upgrade, all the tiles were black and faded, and there is extremely sharp edges on the steps into the pool so watch you dont catch yourself on them as they haven't been cleaned since the 1960's either. As if thats not bad enough, there is not enough sun beds for all guest, so if you dont queue in early in the morning you wont get one until mid afternoon if your lucky. The staff dont police the pool area so although there is no reservations allowed, this simply isn't the case, and the staff dont really care. They are meant to free sun bed with no guest on at 10:30 but never bother to do this, probably to much trouble for them. Whatch out for the sun beds with wheels on, they have a habbit of falling down, and if you have your hands under the back, then it might get chopped off.

Now onto the food, the breakfast has to be the smallest continental breakfast I have ever seen in a hotel, there were only two choices, dont get me wrong, there were fruit and cerial, but normally you have a much larger choice of continental. there was not one chocolate croisant to be seen the whole fortnight. The cooked breakfast consisted of bacon, eggs, scrambled eggs and a sausage. There was fried bread, but it was so hard you could use it as bricks. Mushrooms were only offered once, and this was boiled mushrooms. All food was left under the hot plate until it went cold, no fresh food was cooked.

Dinner was shocking to say the least. You have the usual soups, which to be fair were okay, and the salad selection was okay as well, but if you went for a cooked dinner the choice was awful. On an evening you would have 4 choices of food on the hot plate, one choice of meet on the carvery. The meats on the carvery were quite good, but very very fatty! the hot plate choices were pretty dismal, most of it was pork, chicked or fish all covered in a batter. If you were lucky and Piella or Pizza was on offer, if you didnt get in fast enough then you could wait 15-20 minutes before they would repace the food, it was awful. To be fair you could just about alwasy find something to eat, but this is a four star hotel, so the food should be amazing, I have seen better serverd at John and Josephs.

The deserets were even worse than the main course. It was the smallest selection I have seen in any hotel, there were 3 choices of main desert, 3 choices of ice cream and 1 choice of a hot desert on offer each night. The main deserts were not your usual gateux, triffles of other fancy deserts, they were in house made rubbish. One example was a bannana slice on a custard base, very similar to a pizza, then you would have jelly, or cream caramel... utter rubbish. I normally pig out on desert when on holiday, this year I actually lost weight!

I have stayed at far better hotels in Benidorm in the past, one example is the Palm Beach, now that is definately a four star hotel, its only let down is the location. The Don Pancho is in no way a four star hotel, it would be lucky to get a 3 star in my book and even then, only if it was going extremely cheaply.

Beware this hotel is not child friendly, in fact if your under 65 everything about this hotel is unfriendly. If you want to have a good time in Benidorm, find somewhere else, the Don Panch might have been good in the past, but it certainly isn't now. I had heard that it used to be a five start, but now is only a four, well I think its high time it lost another star.

Unique Quality: The lifts are very fast, and the view is amazing.

The best in Benidorm

Best (5.0 of 5.0 stars)
by written on July 5, 2008

As a regular visitor to Benidorm I have stayed in most of the hotels in the Ricon area of the resort, but never the Don Pancho.However I decided to do this in June 2008. I had been told that this hotel gets a large number of repeat guests each year so I wanted to see why.After staying there for two weeks the reason is first class customer service from all staff from the management to the cleaners.
The love affair with the Don Pancho starts with your arrival at the hotel when you walk through a Inca themed jungle complete with waterfalls and streams to the reception desk,to the fastest friendliness check in you will find anywhere. A porter will then take your luggage up to your room (this is unknown in all Benidorm hotels)
The rooms are spacious with a large balcony overlooking Benidorm beach, they also have, tv,aircon,safe,piped music,phone,and a fridge.
The food in the hotel is really good quality with a great range of choice as well as a carvery served in first class surroundings with very good service from a attententive staff.
The entertainment however is more suited to the Spainish guests,but a short walk takes you to all the evening delights that benidorm has to offer.It is also a 3 minute walk to the prom and the beach.
The Don Pancho has the charm and service sadly missing from the majority of the hotels in the resort.
Am I now hooked? You bet your life I am and will return to the hotel again in September.

Unique Quality: Good old fashioned customer service, good food,cleaneness,and a great location.

Directions: Avda del Mediterraneo, 39
03503 Benidorm

cwest03's Profile Photo

Hotel Don Pancho From The Front

Great (4.0 of 5.0 stars)
by written on July 29, 2003

This is the Hotel Don Pancho from the front. See my previous tip for more info on the Hotel Don Pancho.

cwest03's Profile Photo

Four Star One Block From The Beach

Great (4.0 of 5.0 stars)
by written on July 29, 2003

The Hotel Don Pancho is a perfect 4 star hotel just one block from the beach. Each of the 252 rooms has a balcony and a view facing the ocean. It's kind of strange that they only have rooms facing toward the front and none toward the rear.

The hotel has a pool, restaurant and it's own gated parking. All Rooms have a bath, terrace, direct telephone, air conditioning, fridge, satellite television, and ambiental music. Safes are available to rent in case you should need it.

The staff is friendly and they speak English for the non Spanish speaker.

The hotel, as mentioned, is just a block from the beach and about a 15-20 minute walk to the heart of the dense tourist area of Benidorm. Of course as you walk to the heart there are plenty of shops and restaurants along the way so don't think that this hotel is out in the middle of nowhere. In fact I think it's the perfect location to be in.

Directions: The main road will take you into Benidorm. Take a left when you come to Avda. del Mediterraneo. The hotel will be on your left afet a few blocks.

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Amenities at Don Pancho Hotel

  • Restaurant
  • Swimming Pool
  • Room Service
  • Business Services
  • Continental Breakfast
  • Bar / Lounge

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