Don Pancho Hotel

4 out of 5 stars4 Stars

Avenida del Mediterraneo 39, Benidorm, Alicante Province, 03500, Spain

4 Reviews

Hotel Don Pancho
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 39% more than similarly rated 4 star hotels

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Good For Couples
  • Families83
  • Couples89
  • Solo80
  • Business83
  • Not a four star hotel


    We stayed in the Don Pancho in mid july and I have to say I was really shocked at how run down this hotel is. The decor in the bedrooms looks like it came right out of the 1960's and hasn't been done up much since. Light switches were falling apart when you turn on the lights, door handles to balconies would break and you would have trouble getting onto the balconly. TV would periodicly swithc itself off and was an old style TV probably from the 1960's as well.

    The pool is extremely small and the pool area has definately seen better days. It is definately in need of a major upgrade, all the tiles were black and faded, and there is extremely sharp edges on the steps into the pool so watch you dont catch yourself on them as they haven't been cleaned since the 1960's either. As if thats not bad enough, there is not enough sun beds for all guest, so if you dont queue in early in the morning you wont get one until mid afternoon if your lucky. The staff dont police the pool area so although there is no reservations allowed, this simply isn't the case, and the staff dont really care. They are meant to free sun bed with no guest on at 10:30 but never bother to do this, probably to much trouble for them. Whatch out for the sun beds with wheels on, they have a habbit of falling down, and if you have your hands under the back, then it might get chopped off.

    Now onto the food, the breakfast has to be the smallest continental breakfast I have ever seen in a hotel, there were only two choices, dont get me wrong, there were fruit and cerial, but normally you have a much larger choice of continental. there was not one chocolate croisant to be seen the whole fortnight. The cooked breakfast consisted of bacon, eggs, scrambled eggs and a sausage. There was fried bread, but it was so hard you could use it as bricks. Mushrooms were only offered once, and this was boiled mushrooms. All food was left under the hot plate until it went cold, no fresh food was cooked.

    Dinner was shocking to say the least. You have the usual soups, which to be fair were okay, and the salad selection was okay as well, but if you went for a cooked dinner the choice was awful. On an evening you would have 4 choices of food on the hot plate, one choice of meet on the carvery. The meats on the carvery were quite good, but very very fatty! the hot plate choices were pretty dismal, most of it was pork, chicked or fish all covered in a batter. If you were lucky and Piella or Pizza was on offer, if you didnt get in fast enough then you could wait 15-20 minutes before they would repace the food, it was awful. To be fair you could just about alwasy find something to eat, but this is a four star hotel, so the food should be amazing, I have seen better serverd at John and Josephs.

    The deserets were even worse than the main course. It was the smallest selection I have seen in any hotel, there were 3 choices of main desert, 3 choices of ice cream and 1 choice of a hot desert on offer each night. The main deserts were not your usual gateux, triffles of other fancy deserts, they were in house made rubbish. One example was a bannana slice on a custard base, very similar to a pizza, then you would have jelly, or cream caramel... utter rubbish. I normally pig out on desert when on holiday, this year I actually lost weight!

    I have stayed at far better hotels in Benidorm in the past, one example is the Palm Beach, now that is definately a four star hotel, its only let down is the location. The Don Pancho is in no way a four star hotel, it would be lucky to get a 3 star in my book and even then, only if it was going extremely cheaply.

    Beware this hotel is not child friendly, in fact if your under 65 everything about this hotel is unfriendly. If you want to have a good time in Benidorm, find somewhere else, the Don Panch might have been good in the past, but it certainly isn't now. I had heard that it used to be a five start, but now is only a four, well I think its high time it lost another star.

    Unique Quality: The lifts are very fast, and the view is amazing.

  • The best in Benidorm


    As a regular visitor to Benidorm I have stayed in most of the hotels in the Ricon area of the resort, but never the Don Pancho.However I decided to do this in June 2008. I had been told that this hotel gets a large number of repeat guests each year so I wanted to see why.After staying there for two weeks the reason is first class customer service from all staff from the management to the cleaners.
    The love affair with the Don Pancho starts with your arrival at the hotel when you walk through a Inca themed jungle complete with waterfalls and streams to the reception desk,to the fastest friendliness check in you will find anywhere. A porter will then take your luggage up to your room (this is unknown in all Benidorm hotels)
    The rooms are spacious with a large balcony overlooking Benidorm beach, they also have, tv,aircon,safe,piped music,phone,and a fridge.
    The food in the hotel is really good quality with a great range of choice as well as a carvery served in first class surroundings with very good service from a attententive staff.
    The entertainment however is more suited to the Spainish guests,but a short walk takes you to all the evening delights that benidorm has to offer.It is also a 3 minute walk to the prom and the beach.
    The Don Pancho has the charm and service sadly missing from the majority of the hotels in the resort.
    Am I now hooked? You bet your life I am and will return to the hotel again in September.

    Unique Quality: Good old fashioned customer service, good food,cleaneness,and a great location.

    Directions: Avda del Mediterraneo, 39
    03503 Benidorm

  • cwest03's Profile Photo

    Hotel Don Pancho From The Front


    This is the Hotel Don Pancho from the front. See my previous tip for more info on the Hotel Don Pancho.

  • cwest03's Profile Photo

    Four Star One Block From The Beach


    The Hotel Don Pancho is a perfect 4 star hotel just one block from the beach. Each of the 252 rooms has a balcony and a view facing the ocean. It's kind of strange that they only have rooms facing toward the front and none toward the rear.

    The hotel has a pool, restaurant and it's own gated parking. All Rooms have a bath, terrace, direct telephone, air conditioning, fridge, satellite television, and ambiental music. Safes are available to rent in case you should need it.

    The staff is friendly and they speak English for the non Spanish speaker.

    The hotel, as mentioned, is just a block from the beach and about a 15-20 minute walk to the heart of the dense tourist area of Benidorm. Of course as you walk to the heart there are plenty of shops and restaurants along the way so don't think that this hotel is out in the middle of nowhere. In fact I think it's the perfect location to be in.

    Directions: The main road will take you into Benidorm. Take a left when you come to Avda. del Mediterraneo. The hotel will be on your left afet a few blocks.

More about Don Pancho Hotel

Internet Cafe

by cwest03

I'm sure there are a few other internet cafe's in Benidorm but the one that I found was very close to our hotel, Don Pancho. Walk out of the hotel and cross the street toward the beach and head left. You should quickly see an entertainment center with video games, etc. In the back you will find coin op computers that will give you something like 20 min for €1.

ok but not for me .

by TripAdvisor Member bobtheelder

Although the Hotel Don Pancho really does have a lot going for it we did feel a little out of place during our stay there. The meals, though varied, seemed a little bland & the waiting staff were a little over zealous when it came to clearing the tables...Don't take your eyes off your meal for a second or they'll clear it away before you know what's going on !
But....Having said all that, The hotel is in an excellent position & is as clean as they come & while MOST of the staff are very well trained , there are the odd ones with faces as long as a wet weekend in Bognor!
Not a place for younger people but certainly is for the older generation...I'm 46 so make your own mind up !


by TripAdvisor Member FLYINGDOC

Just had another stay at the Don pancho. When it first opened it must have seemed like a palace. Now the location and the staff are the only draw. Staff are so friendly and very very helpful. They always recognise repeat visitors and give a warm wlecome. Unfortunately the palce itself is so dated now that they really shoudl close it and refurb. The tv's look like they should be balck and white. Still , unlike some of the 4 star hotesl in benidorm, the don still manages to stock its mini bars ...they must trust their clients more...Long may the Don reign...

Help Im English get me out of here.

by TripAdvisor Member Julie1968

The hotel itself is clean and quite nice although pool area is too small and there is absolutely no facilities for children at all. The noise is terrible both from the busy road outside and the constant banging of doors all night. The hotel was full of non-English people and the entertainment consisted of a small dance floor full of people who I suspect were locals and not residents ballroom dancing and hogging all of the tables. It looked suspiciously like the locals pick-up joint. Definately not a family hotel.


by TripAdvisor Member Rovers59

We stayed in the Don Pancho in October 2006 for a short break. The staff were really lovely, the rooms were OK, the food was OK. The pool area isn't brilliant to be honest, when we were there the larger pool was covered with a (presumably) retractable roof, but the temperature was in the high 20's and this resulted in the pool area feeling more like a sauna. The worst aspect of this hotel is the noise from the busy road outside, mopeds whizzing up and down practically 24 hours a day. So far as the entertainment goes, there was a resident house band but my husband and myself are only in our 40's and it was more of a ballrooom dancing kind of thing. However, Benidorm is so full of night life, surely no-one goes there to stay in their hotel for entertainment 7 nights a week! There were only one or two children staying there when we were there, which suited us fine, particularly as they were of the well behaved foreign variety and not the spoilt mini yobs that some Brits seem to revel in producing! However, the Don Pancho is definitely not for children or young (even middle aged) people. Most of the residents were 65 plus when we stayed there. However, we did enjoy our break and would possibly consider this hotel again, if they have such things as "quiet rooms" somewhere in the building!

Good all rounder.

by TripAdvisor Member GravyMK

Just arrived home having stayed for a week. Weather mixed wet at the start warm and sunny toward the end. Spent a lot of time on the balcony. All rooms face south with partial sea view (higher the room better the view). Yellow tinted glass screens as stated by previous reviewer do impede view of street but don't let this put you off hotel sun rise/set very good. Street out front can be noisy during day but with windows closed room was quiet.

As a single traveller I was given a standard twin bed room. Comfortable without being out of this world. Fixtures and fittings slightly tired but ok. What did impress me was the cleanliness. Having stayed in number of 4star accom this was far the best.

I found all the staff to be pleasant with restaurant staff particularly friendly. Try to sit in the same area of the restauant so the waiters get to know you. The choice at breakfast was quite modest but reasonable quality. Evening meal for me was great. Whilst I've stayed in 3&4 star hotels with more choice I thought the quality was excellent. Steak & Kidney pie, Boiled Beef & Carrots, Rice Pud and Bread & Butter pudding might well be aimed at the British guest other local dishes will suit all nationalities who stay at the hotel.

Only 150m from Levante beach, adj to busy road with buses into town. Quite a long walk to centre but pleasant along sea front or via shops (on the flat). Not a hotel for kids whilst I was there predominant age 60+. I certainly enjoyed my stay and would go again.

Benidorm in January

by TripAdvisor Member Lynne501

Don Pancho rated probably around a 3* Hotel. Well situated and not far to most of the attractions, 2 mins walk to the beach and only a short distance to shops, bars and restaurants.

Hotel - Very good condition, decor a bit dated. Hotel was kept very clean and tidy at all times.

Rooms - maybe a bit small but had everything that you could need. TV has UK Chanel 5 and the usual 'news' type chanels through Sky news and BBC news.

Bathroom - fine, clean and tidy with an excellent power shower!

Food - Very good, catering mostly for the brits, breakfast buffet was very good, plenty to choose from. Lunch and dinner also on offer at this hotel as some people opted for full board or evening meal, some dishes seemed a bit unusual but it would be often easy to find something for most tastes.

Hotel has mainly Brits with a few other euopean visitors, all seemed very friendly, mostly retired people.

Hotel staff on the whole very pleasant, friendly and willing to help when ever they could.

Night time entertainment was average, a resident group played each night which was often taken over the spanish people who liked to take up much of the dance floor to shuffle around! Beware any ladies travelling alone or with other female friends as you will be approached by the local spaniards to dance, they are very insistent!

The weather in Benidorm was warmer than I expected, around 18-20 from around late morning until mid afternoon, evenings an mornings were chilly and you would need to take a coat and some sweaters!

Forum Posts

Benidorm November Don Pancho Hotel

by baccione

Hi, any tips to make my stay at this hotel great. i.e. nearby restaurants,bars,shops,things to do, also if you have stayed at this hotel can you tell me which floor and side of the hotel is best for quiet, any other tips about hoel and area welcomed.


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